Burnt Mills Auto Body

its very hard to find mechanics you can trust, but Nick and the team at Burnt Mills are some of the best in the business. Very honest, open communication underscores a confidence inspiring experience. As well, you can expect fair prices and quick + exceptional work. These are my go-​to guys for maintenance on my vehicles.

I came here the first time because my front windshield wipers weren’t working. Nick Jr. looked at my car, said a part was broken, ordered the part and fixed it. He was friendly, courteous, and professional, so I thought this shop was great.
I came a few months later because my air conditioning wasn’t working. An older gentleman looked at it, then came back and said it still didn’t work after he charged the air compressor, therefore, I needed a new one. He told me this would run close to $ 1000 for the new part.
Two things happened after I left. First — the day after I had my car diagnosed, the alarm system would go off at random times, from every 15 minutes to every 3 hours. I took my car to a different shop to fix this problem and was told that the hood alarm switch was misaligned Luckily, they were able to fix it (at a cost, although luckily it wasn’t too much).
Second — Instead of purchasing a $ 1000 brand new air compressor, I found one used for $ 100, then took it to a different shop to install (this took several hours). When they did, they said my A/​C still wasn’t working and it was never the problem. They re-​diagnosed the problem and found an electrical wiring issue (demonstrated to me by using an alternate power source). This was fixed but unfortunately I was still charged for the time installing a part that wasn’t even broken to begin with. I asked, if I had brought my car to their shop with the a/​c problem, would they have been able to tell that it wasn’t the compressor? I was told that yes, to properly diagnose they would need to look at all the components to figure out exactly what was wrong.
My second encounter with Burnt Mills cost extra time and money, and caused a great deal of inconvenience and stress. THANK GOODNESS I did not order a $ 1000 part from them! They are nice to work with, but my impression now is that they are incompetent and I will not be taking my car here again.

We’ve brought our cars to Burnt Mills over the years for various dings and dents. Eric and Nick are very friendly, provide updates on parts and status, and provide options to provide the best value.
Eric and Nick and the folks at Burnt Mills are the best example of great customer service I can think of. I highly recommend them.

Burnt Mills Auto Body fixed a leak in my car roof. I’d taken it to two different windshield places and had the windshield swapped out and the roof still leaked. I own a 2004 Chrysler 300 M that I got used. I am very attached to my car and this is the one time I was ready to get rid of it. When the guy at Safelight finally told me they’d just have to give me my money back because he just couldn’t fix the leak I wanted to cry.
And then the gentlemen at the Shell Station in White Oak (also very good guys) referred me to Burnt Mills. They took my car right back and within an hour had the problem located and fixed. They also shampooed the carpets and went over the nonporous surfaces so that I would not suffer from dampness and mold. Then, at my request, he went around the outside of the car and minimized the appearance of some dents and scratches I had obtained by unfair circumstance (who puts a cement pole so close to the next one!), giving the car a very presentable finish.
Saturday it rained all freakin’ day, but your’s truly was snug as a bug. It actually took the gentlemen there two days to diagnose the problem. He said if he could do it in a day, he wouldn’t charge me, to just bring him a case of Budweiser (hey don’t judge, I’ve done less for a glass of wine.), unfortunately, it did take two days and I had to pay him — under $ 150 for the whole job (YEEES!!!).
I was so happy with the deal I got I went back today with a 6 pack of Budweiser today.
I think it’s the only time I’ve seen that man smile.

Nick and Eric are awesome! In a matter of two months, I’ve had to bring my car in for body damage. They try to get you the best deal possibly and are so very easy to work with. As a woman, I feel very comfortable that they are trying to guide me in the best way possible. I would recommended them to anyone needing good work and amazing customer service.

Shop was recommended on Consumer Checkbook. I brought them an out of state car for MD state inspection. They were upfront about the costs to inspect and possible areas where my out of state car might not pass inspection and the costs involved to fix it. I am so glad I choose them!

My experience with Burnt Mills was positive from start to finish. They did a great job repairing damage to my car. I would definitely recommend them.

Very helpful in getting my 2003 Ford serviced — they worked on the washer pump, brakes and tires. Courteous, honest communication, flexible in the face of difficulties and fast work. Reasonable rates too.

Preface: I am very picky about my car (IE. my baby). My attention to detail for my car is somewhere between enthusiast and obsessed. I am the guy who requests «No Wash» whenever my car visits the shop because I am worried that residual dirt in their towels might cause swirl marks. If you can identify with me, then I hope that my review speaks to you on a similar level.
About 2 weeks ago, my parked car was hit in a parking lot. A hit and run, no note or letter left. The damage was the dent about the size of half a basketball, but fortunately isolated to my rear bumper. After filing a claim through my insurance company, I was given an option to use one of my providers’ «approved vendors». The advantage of this was that the shop would deal with the insurance company directly in regards to billing. However, I was wary that shops would receive benefits from the insurance company for doing inexpensive work or providing dishonest services. Nonetheless, I am a busy person so I decided to at least explore this time saving alternative.
I did my preliminary online research of review sites ( Unilocal was great for this!) and local forums, I decided to give several shops a phone call. After calling Burnt Mills and speaking with Eric, I knew that this is where I would bring my car in for an estimate. He was very helpful, answering numerous questions about how claims are handled through my insurance company (apparently BM’s has participated in the program for many years now) and proved to be very knowledgeable on the acquisition of parts and work to be performed.
I visited Eric for an estimate one early morning before work. They were shorthanded at the time and could not provide the written estimate on the spot. My options were to either come back later to pick it up in person, or have it faxed to me. Unfortunately, emailing was not an option. I chose to have it faxed to my company office, although this was not ideal, since it is received by the copy room and passes through several administrative personnel before it reaches me, but I digress… I made my appointment for Monday of the following week. The work entailed replacement and repainting of a the bumper, along with the associated clips to keep it in place. It was estimated to take 5 days.
The weekend prior to dropping off my car, Hurricane Sandy’s visit into our DMV area became very imminent. I began to question whether or not I should keep my appointment, or if the shop would even be open. Was keeping my appointment worth the risk of leaving my car outside through the hurricane?
Monday morning rolls around and I called Burnt Mills to see if they were open. They were, torrential downpour, violent winds and all. They assured me that the shop was probably one of the safer places to keep the car considering that there were no trees around, BUT, they would be glad to reschedule if I wanted to. I decided to brave the storm and drop it off. As I caught a ride from the shop to Enterprise (they have an arrangement for pick-​up and drop-​off with the Wheaton Enterprise location by the way), I sent my wishes to whomever was listening that I had chosen the right place and that Burnt Mills as well as my car would survive the storm.
I received a call on Thursday afternoon from BM notifying me that the car was finished and ready for pickup. I was IMPRESSED that they acquired a new bumper and found the time to paint and mount it in less time than they originally estimated. And this is while Hurricane Sandy risked life and limb for 2 of those days!
Today is Friday and I just picked up my car this morning. The paint is matched perfectly! The clear coat is as smooth as glass. The finish is impressive, with no imperfections or orange peeling effect. Even as the critical person that I am, I really have to strain to see the difference between the (old) rear quarter panel and the (new) bumper. In fact, the difference I see may be attributed to aforementioned fresh clear coat.
I am happy and relieved that I finally found a good body shop. They are fast and efficient, friendly and honest. I am so satisfied that I intend to get my severely peppered front bumper repainted here, something that I hadn’t considered before because I was not willing to put hundreds of dollars down on the potential of poor color matching. It goes without saying that I will be back for any insurance claim work.

Great work and great service! Hopefully I’ll never have to take my car to a body shop ever again. But if I do, it’ll be here. Nick Jr. and Eric explained everything thoroughly and made the process of working through my insurance company really easy. When I got my car back, it looked perfect.

Talk about customer service backed by excellent work!!! I talked back and forth with «Eric» while I was out of town after I’d dropped my car there while they were closed.
He went over that car inch by inch and gave me separate estimates for the numerous items the needed to be done. Then he faxed all the estimates to my hotel and I was able to make a decision on what I wanted/​needed to get done.
Some of the trouble spots he just buffed out and they looked fine. The one major area that I had him repair looked like he’d replaced the entire door (which I knew he didn’t). The paint match was spot-​on.
I am *never* going to another auto body shop in this area. Burnt Mills is the best.

I’ve visited this shop several times for routine maintenance and tire repairs, and have been very pleased each visit. The entire staff is extremely friendly, the service is quick and affordable, and they are very honest about what your car really needs.

people are very friendly, and the service is pretty decent. They are very fast with their work, took my car in and got it back with in 3 days.