Apache Appliance

Owner is very friendly and knowledgeable. My fridge needs were very specific, and I was helped to get exactly what I needed.
His prices were competitive with Home Depot, Sears, and Lowes, but the service was much better.
I would definitely recommend.

I do not have anything positive to say about the Apache service, or
the GE Profile product line. I found the sale person to be ‘gruff’ and
installation was a disaster.
We purchased the GE Proile side-​by-​side refrigerator. The unit is very loud which I
have found to be a common complaint, but after I purchased. I have
really disliked this product since day 1. We now have a motor problem
that has to be addressed. We purchased in Feb 2014 and of course are
out of warranty. When I called Apache for support, I was told their
technician retired and they have not replaced him and politely referred
me to GE Appliance.
We also bought a GE Profile dishwasher at the same time. The Apache
service team came and installed the WRONG dishwasher. We did not
notice the issue until after it was installed and they left. We called
to get the problem corrected and were greeted with determined effort
to have us keep the installed dishwasher and an offer to refund us the
difference. We did not want the lower rated dishwasher and requested
to have Apache remove the installed dishwaasher and install the one we
ordered. They wanted to do it the next day, but we have jobs and
needed to schedule another day off for Apache to fix a problem they
created. They seemed put off when would would not agree to leave a key
so the technician could let himself into our house while we were not
there.
I usually do not complain about bad service, I simply move on. I am
only writing this to potentially save someone the same problems I
encountered.

I have relied on Apache Appliance for many years for the purchase of new major appliances as well as repairs. They have been consistently helpful when I have had to buy a new refrigerator, stove, washer, or dryer, and are quick to make a «house call» for repairs when I need them. They are very neat and clean up after the repairs, and the prices are what I would expect for repair work. I have never had a problem that they could not solve!

The show room is small but they have plenty of catalogs and can help you find the appliance that suits your need. The sales staff is helpful and relatively pleasant to deal with. The reason for only 2 stars is the person they’ve sent to my home for repairs was up-​tight and surly (I think he may be one of the owners). There are enough other appliance sales/​repair places that value positive customer service that I moved on to a different company.

I had a dryer that stopped working the day before we were supposed to bring home my wife and our newborn from the hospital. Perfect timing! Apache was able to come out the next day before the baby came home and replace the part that had failed. The technician was pleasant and efficient. I would definitely use them again.

Decided to give this place a try because I try to support smaller locally owned businesses. Customer service was great. I felt the staff was more knowledgeable than what you’d find a big box store. No issues with delivery and I was very happy with my purchase.

Recently had a dishwasher installed. After they left, water was dripping under my sink all night. Called to complain and they referred me to a plumber. $ 270 later the dripping was gone. I asked them to credit the installation fee but they said it wasn’t their fault. I had no dripping before the install so I don’t get this reply. They seem very unconcerned with making the customer happy. Go elsewhere.

I have used Apache twice. In both cases they were able to come the day after I called, they arrived within the promised window and the technician fixed my problem on the first try.

Great family owned business that puts the customer first. Repair tech was early and gave an honest opinion. Was referred to store to purchase a replacement appliance and was greeted by name and was shown to the appropriate appliance without trying to up-​sell me. Competitive pricing. Only downfall is their service repair hours are limiting.

Very inconvenient hours, will only install on weekdays (are you kidding?). Very rude on phone. When I asked about the hours, the guy actually said to me, ‘We have jobs, y’know?’ Yes I do, so do your customers!!! I’ll be happy to give someone our money who tried to make things convenient for their customers. Never again.

There’s never a convenient time for an appliance to break down — and what a hassle it is to have a defunct one repaired or replaced. Not so with Apache! Very efficient, courteous, and timely (ie they gave me a «window» of noon to 3:00 pm and were here at 12:10. Excellent experience.