Going into the office to pay a bill has been torture for years. I dread the trip standing there watching the disinterested reps chat with each other about the weather or play with cell phones. Even the DMV puts this customer service to shame. Today there was a suspicious person in plain clothes and not a SW gas truck fishing around our house. He claimed he was looking for a gas leak. I called the 800 number and after 15 minutes on hold I gave up and left a callback. When the support finally got back to me they could not answer whether they had people in our area or not. Must be nice to have no competition.
Jim C.
Place rating: 1 Washington, DC
I wish I could give this company negative stars. Forget the fact that they take full advantage of the monopoly they have here in Sierra Vista, their customer service is 100% garbage. They say their customer service line closes at 5pm, but they actually stop answering way before that. I have been on hold for almost a half hour, nothing, and it isn’t 5pm yet. This happens every day I try calling them. Now we can get to pricing: what a joke! Not sure what kind of racket they are running and what sort of metric they use to price gouge, but in no way should a gas bill for 30 days be over 200 bucks, for two people. I keep the thermostat at 68 degrees, so the furnace isn’t running all the time, in fact I use the fireplace to actually avoid running the furnace. Two hot showers, which add up to about 10 – 15 minutes a day also doesn’t use much gas. The dishwasher and hot water on the washer isn’t much of an issue since we only run them a total of three times a week… combined. So can someone please explain why I am getting bills that range between 150−200+ dollars? I moved here from DC, which has a much higher cost of living, yet my gas bills there were 50 bucks or less, and I had the thermostat set at 75, in an area where it gets much colder. This joke of a company is about one more outlandishly high bill away from me calling local politicians, the BBB and whoever else will listen.
Truth T.
Place rating: 1 Bisbee, AZ
I am filing an official complaint regarding this utility. We were having freezing nights, when previous owner turned off her account and I had not been advised I needed this utility(gas & electric are together in CA). The man came and turned off the gas without even knocking on the door to see if anyone was living here. When I called, they said they could not turn it on again for 7 – 10 freezing days. This is life and death. No cooking, no hot water, and no HEAT. I burned all the wood in the woodpile. When the employee came to turn it on, he was quite rude about the whole thing. Also, the only utility to charge me a deposit. What a mess!
Cristina L.
Place rating: 4 Sierra Vista, AZ
The man that came to turn the gas on at my new place was really very helpful. After having a nightmare of a day and not having all my utilities turned on as they should have been, Gil from Southwest Gas was very patient. He took time, ensured safety, and made sure the gas appliances in the home operated as they should. Thanks for providing great service!
