US Post Office

Most folks don’t enjoy going to the Post Office. Instead, it is a necessary evil, a trip of sheer utility to mail something that won’t fit in the mailbox, or that requires immediate attention. It seems most USPS employees know this, and wear it as a badge of honor.
Yet Sierra Madre, one of the last «small towns» in great Los Angeles County, seems to still offer that 1950s flair. No one is wearing a Fedora or smoking a Pall Mall behind the counter, but the workers here are generally kind, attentive, smile appropriately, and don’t seem to be despondent like other postal workers. The line is relatively short, and counter business is expedited at a rate that keeps the line moving.
This post office is smaller than many, a reflection of tiny Sierra Madre– a town that boasts no traffic signals. But they sell the same stamps, have a selection of Priority Mail shipping boxes, and a bank of PO boxes. Parking can usually be found on the street, or in the nearby public parking lot.
I don’t always like going to the Post Office… but when I do, I prefer Sierra Madre.

Beyond rude woman who works here. Won’t help you with anything and gives off the most sour personality. I don’t even bother asking what her problem is. Besides her there are some really sweet people at this location

This gem of a post office belongs right here in my adorable town of Sierra Madre. It doesn’t get better than this. Short lines, friendly staff, and ample parking behind the establishment as well street parking.
The staff is always helpful, assisting with providing you with the most economical way to ship a package whether it is across the sea or nationally. I have tried to ship multiple packages for Ebay, with me always getting stuck paying the extra shipping costs because I never calculate it correctly. The efficient staff members have guided me in how to be a more precise shipper when calculating costs, saving me quite a bit of money over time.
I am partial to this post office because it is a part of my community. But I would say it is definitely worth the drive over if you need something shipped through the USPS.

Why did they remove the drive through mail boxes across from the post office???
It made it very convenient instead of having to park and go inside.
With cost cutting on staff isn’t this a step in the wrong direction?

I go to this post office even though I live in Pasadena. It’s because it has lots of street parking and it’s not in a crummy part of town where I think someone is going to steal my packages if I have to set them down to lock the car or get out my wallet.
The staff has always been friendly and helpful to me, but they do tend to be a little slow. This bizarre thing happens — when there is a long line, there are ALWAYS at least two people standing around doing nothing instead of helping. Is there some rule that a couple of people always have to be on break? If this were a regular business, they would be fired for sheer laziness. So, minus one star for the weird Soviet-​era work ethic.

The post office in Sierra Madre is small and understaffed. But they do have 24 hour access to PO Boxes, and a friendly albeit small staff. And it is small enough that some of the staff even knows some of the patron’s first names.
On the plus side… this is a full service post office, offering all mail services as ell as passports and more. It also has convenient street parking designated for it right in front. And they are real human beings here, so they take you even if you walk in right at 5.

Meh indeed. Been here 10 times 7 out of the 10 were sad visits. Some of the staff are very kind and the lines are short but I’ve had this one clerk (I don’t recall her name but she looks to be over 40 with reddish hair) provide very poor customer service by not smiling, making eye contact, a attitude of pure unhappiness and sadness, it was hard to get my questions answered.
I thinks it’s just her personality or maybe she had bad gas or constipated or she’s depressed. Whatever the reason 7 times I felt like she couldn’t wait to get me away, even when I was the only one there.

I love this post office. There’s never a long line, they do passports, the employees are the friendliest people ever, and they honestly care about their customers! I live in Pasadena and go out of my way to drive to Sierra madre for their great service!

Friendly neighborhood post office! It’s such a small town, you notice that the postal workers great regulars by name. For postal workers they always seem to be in a sunny mood, never do they greet customers with a stern face even during the busy holiday rush.
One time this woman came in to pick up a package, but was confused to find it not at the post office. An employee remembered that the woman’s daughter came in earlier to pick it up instead and cleared up the woman’s confusion. This attention to detail and care for customers really stood out to me.
I usually walk to this location to drop up mail and packages, but if you are driving there is a super convenient drive-​through mail box across from the post office.
Protip: If you have a PayPal account, create your own shipping labels online and save time.

I like this small friendly local post office. I took one star off because they no longer have a self service stamp machine in the lobby.
At times the line can get long, but there always is someone in line you know.
Street parking only. There is a two lane drive thru postal box across the street.

CAUTION: BUY INSURANCE! This is the most unreliable post office I’ve dealt with. Buy insurance, or tracking at a minimum, if sending. Have sender insure/​track if you are receiving. I had a PO Box here and they lost 1 package sent to me, and put other’s mail in my box 2X. The clerk even admitted that sometimes they mix up mail. No apologies, except when I spoke with the supervisor, though he was adamant full refunds on boxes are against policy. I guess mishandling mail (mail tampering in anyone else’s hands) is acceptable.

Just a small local post office serving Sierra Madre. It’s actually easy access from the 210 (especial westbound). Parking is limited, and while there’s an automated postal machine, there are no stamp machines.