Cassa Design Center

Customer service is non existent after they swipe your credit card. Phone calls (and e-​mails) are never returned, and no one will ever call to see if you are happy with the installation. When you call you’ll be told they are busy with a customer. When you do need corrections made after granite is installed (counter not level), installer never called to arrange appointment as promised by Holly (wasted afternoon). The installation is rushed, template is made with a piece of cardboard, other companies use digital. Cassa never offered to remove the counter PRIOR to template which would result in a more professional fit (and we hired them for the removal!) It is a nice showroom and they are very friendly up until the point of sale, but be cautious about the installation process… remember the old saying about a book’s cover. I don’t mind paying extra to have the job done correctly, but in this case I just paid extra for a headache. Shop around and inform yourself about granite installs and don’t go here. Now waiting for third visit by installer to correct corrections???

They were great! They installed tile flooring and granite counter tops in our kitchen. The installation went perfectly.
The designer Holly was wonderful. And both her and John cooperated with our needs and budget.
While no company is 100% perfect simply because there are many factors and people involved in a remodel, I have no problem in recommending them.

The owner came out to my house, looked around, signed up for my job (~$ 25,000 worth of work) and made me make a commitment to use them exclusively. Then proceeded to string me along for 3+ months. Apparently $ 25,000 isn’t really worthwhile for them to do so I was very low priority. When I called a receptionist would answer and tell me that someone would call me back the next day. Three months and 12 phone calls later, I’m going with a professional contractor. In three months they never even had anyone come out to do an estimate of the work. They also never contacted the insurance company, which they claim as their big selling point.

We ordered Marble counters for our kitchen and had Cassa cut, hone, seal and install.
You would have thought they had just started in the industry. The woman Sanya in sales is tough to work with, she came to our house to look at streaks in the marble that should not have been there as well as some little shiny spots. The streaks she said was in the stone and she would send a 3^rd party to fix the only the shiny areas. The 3^rd party repair man showed up and fixed both, … we new the streaks were in the sealer that Cassa had applied. There is a seam at the center of the under mount sink. one side of the two seams is wider then the other. It is very noticeable to the point that Cassa’s repair man came out this time. He said that is the way the marble is,… Say What??? If Cassa cut the stone, Cassa ground the stone then Cassa cut and ground one slab thicker then the other, right… This tech from Cassa tells my wife «thats the way the stone is and you can not fix it» My wife gave up arguing with him because he would not stop. I was out of the state and wish I had been there to deal with him. Anyway, They insisted on getting paid in full when the stone was installed so we do not have a leg to stand on. Stay away, there are other companies out there who can help you.

Awful experience looking to remodel our kitchen– and we didn’t get past a quote! When picking tiles & granite we could not get a firm price per square foot, and were told the prices would change if we didn’t do the remodel right away. Sonia pushed a 0% financing deal, and we agreed to a preliminary application to see if we would be approved. When she gave us the total kitchen cost quote, and we said we wanted to think about it, she wouldn’t let us take a copy home… she promised to email it which we never got. One week later, a new OPEN credit card arrived in the mail– which we had never authorized! We were shocked and disgusted and when we called to complain and speak to a manager– it turned out Sonia is the manager. The only positive thing I can say is we are glad we don’t have to find out how much worse it would get during the actual renovation. Don’t even waste your time going here.

This place is a total circus. I dealt with them once because my regular granite provider was 3 weeks out (as a reputable, in demand business would be), and Cassa said they could install the next day. Sonia gave me a verbal quote per sq ft installed, then it mysteriously increased by several hundred dollars. She then offered me a free sink, and it was still a few hundred more then the other company, but I was in a rush so I went for it.
Fast forward 7 months, I need a color that my regular provider doesn’t carry. Again Sonia gives me a reasonable verbal quote $ 39/​sq ft installed for 56 sq ft. I ask her for the total and she says $ 3100, which adds up to $ 55/​sq ft. She also does not provide a formal proposal to substantiate any costs, just a quick email. It’s like buying a used car over there, and what’s worse, she acts like she is doing me a favor.
I am amazed they are still in business, if you know whats good for you, stay away.

I was happy with the initial installation of my granite counter tops, but over the past few years have noticed that the granite is lifting from my cabinets. I’m assuming that all it needs is some adhesive to secure it back in place. I contacted Cassa today and was very taken aback by the abrasiveness of the woman who answered the phone. I could hear her talking to another customer while I was explaining the reason for my call. After looking up my account, she laughed and said it would be $ 250 to make the trip out to my home (5 miles away). I got the impression that this was just travel cost and does not include the cost to repair?
What’s funny is… I probably would have scheduled the $ 250+ service call should a professional, courteous and genuine human being have answered the phone. The owners of Cassa should be very concerned with the attitude of this employee and the effects it will clearly have on business. I can tell you one thing, I will never make a purchase at Cassa again, nor will I recommend them to my family, friends, colleagues and clients.

I have to agree with the other reviewer to steer clear of this place. I had a lousy experience. I ordered 4 types of tile, and it ended up arriving in 3 different shipments for a total delay of 4 weeks on my project. I understand that sometimes delays and unforseen events can happen, but I don’t appreciate how many times I was told that my order was going to «definitely arrive this friday», or «I will call you and let you know where your order is», or my favorite «I will personally deliver the order to your house as soon as it comes off the truck».
This was the first time I’ve ever had to buy tile or remodel a room. I wouldn’t go back to this place. I don’t know if other places are better, but to protect myself in the future I’ll make sure to select materials way in advance from now on.