Firestone Complete Auto Care

my ex went here a few times and they werent really good with his car. He kept having to getbit fixed but i took my car here four months ago and told them what the dealrship and a other place claimed i needed to get done to my car and they called said all they coukd find wrong was wiper blades needed to be replaced. I also got a fourth opinion later. But i appreciate thier honesty, they could have taken advantage but they didnt.

This is a terrible, terrible place to go. First they told me my car would be done at 6:30pm, then 7am, and when I got there at 7:30am I had to wait until they were FINALLY done at 9:20am. The salesman was super pushy and continued to try to sell to me when I told him I couldn’t afford it/didn’t want it. I asked him a simple pricing question and of course he had to attempt to sell me five different things before answering my question.
I got my tires aligned here and I’m pretty sure they didn’t even do anything. Car still pulls and shakes just as bad as it did before.
Take your money elsewhere. Seriously.

Horrible!!!
DO NOT GO HERE!
This is my 4^th time here and only because I paid for service and it was never fixed. I had my tires supposedly rotated and aligned. I left after 3 hours and the car continued to drift in the same direction I turned around and took it back. I told em they didn’t do anything. I told the manager that my steering wheel still shook.
They may have rotated but did not balance the tires as they were supposed to. I called ahead to see if they could fix it (again bc I paid money for this shit). The manager said they could get to me right then. I showed up within 15 minutes and have since been waiting for 1 hour for my car to even go in the back!
When I get my car back, I doubt it will be fixed but screw it. I hate this sorry ass place. Won’t ever return. I wish I had checked this site before. I am livid.

Don’t go here. I called in on Wednesday to schedule an oil change and tire rotation on my 2002 Ford Expedition for Saturday. I took my truck in @ 7:52 AM Saturday. I was told there were seven in front of me (why make a reservation?) I asked the to change my oil and filter, rotate my tires, balance them and check my right front tire for a slow leak. Finally, about 3, I called then to see when my car would be ready, after several minutes of checking they told me it was ready. I asked them if they had rotated the tires? «Yes, sir» «but they couldn’t find the leak». Today I went out to my truck, and the «RIGHT FRONT TIRE WAS LOW» on closer examination it is EVIDENT that they didn’t even rotate my tires, much less balance them or I wonder if they did anything else in the 8 hours they had my vehicle. You may be endangering your family and yourself if you rely on these guys. This rating should be a negative!

Eww…
Never ever go here… Ever.
Unfortunately we had a hole in our tire and they were the only place open at 1pm on a Saturday… for some reason.
We got there and after much waiting they decided they could help us when their «tire man» got back in within 15 minutes.
We waited.
And waited.
And waited.
And finally someone showed up.
But our waiting was not over. We sat by the shop window directly in front of our truck. The guys talked. And made jokes. And laughed. And listened to music. And danced. And walked very slowly. And took our tire off. And left it there.
We watched the entire time as they seemed to maliciously disregard our tire, even taking another walk-​in customer before us.
Meanwhile we were waiting patiently although fuming inside. The man next to us said he had been there for 6 hours due to a mix up in which they sold the tires he had ordered and did not have another part he needed, as well as messing up a few times… He was calling his friend informing him he would probably not make it to his wedding that was two months away. Eek.
On a good note everyone that worked there was VERY nice. They obviously just don’t get paid enough to give a crap about their jobs.
An hour and a half after we walked in they got to our tire. We were so happy to leave. We paid about thirty dollars and left.
30 miles down the road however we were not so happy. The patch had come off resulting in another flat.
We said F*CK that S#it and put a plug in it.
I am now driving around with a semi-​flat tire due to the fact that I cannot bring myself to go back to this place, and they probably wouldn’t be able to fix it anyways.
But they are really nice.