Hatch Toyota

I have been impressed with their honesty, efficiency and the quality of their work. I live in Tucson and travel to Show Low to get work done on my Toyota!

Ive bought a vehicle from this dealership in the past and wouldn’t do it again

I love this place! Everyone is so friendly! They answer all your questions it’s just great! Especially Jimmy Wagner he’s the nicest guy ever! I wouldn’t even think about buying a car anywhere else!

I just bought a jeep from Hatch Toyota this past Monday. And yesterday (Wednesday), the jeep wouldn’t start. It would turn over and the lights and radio would come on but the engine wouldn’t start. So my boyfriend called Hatch letting them know what was going on and he was told to check the battery and grounding wire. Umm excuse me, but that is not my boyfriends job. We just got this jeep and something was already going wrong with it. So then they had a tow truck driver come and jump the jeep. Then we were told it had to be a battery issue and to go buy a new one. WHAT!!! WHAT?! We just bought this jeep. It’s not our job to buy a new battery for it when it should’ve been checked and done with. We asked to speak with a manager and were told that they would give a call back the next day. We live in Snowflake and the dealership is in Show Low, there wasn’t going to be enough time to drive there before it closed. So we went to O’Reilly’s and got the battery and the alternator checked and both were good. This morning I gave the dealership a call back and asked to speak with a manager. They sent me to the sales manager and I was telling him that we just got the jeep and it wasn’t starting yesterday morning but started today and was a little concerned about it. He was being a little rude and talking to me like I was an idiot. He told me «oh it’s probably because it wasn’t running or being driven for 30 days and just been sitting in the lot or something.» I said okay but we got the battery and alternator checked and it said it was good so I’m a little concerned if it has to do with the starter or something else. He said «well you can get whatever you want checked out but if you started it today then it’s good.» Wouldn’t yall be a little concerned if you had just gotten a vehicle and it wasn’t starting? Even if it hadn’t been running or whatever kind of excuse, it wouldn’t hurt for them to offer to look at it and at least care a little bit? Although he did say to call him back if any other symptoms happen. I don’t want to be driving on the highway and something happen and be standing there forever.
Other than this dumb issue that will never be resolved, Mike in finance is a really nice guy and will help you out as much as he can.
UPDATE: so my jeep was driving weird since I got it, I figured it was an alignment issue and I went to get it aligned at Big O today. It wasn’t an alignment issue. It ended up being a huge issue with my sway bars. Long story short. I left Big O and went straight to the dealership. I didn’t have any trouble this time and they are fixing it for free. No questions asked. They were going to give me a rental car but they couldn’t because you have to be 21 and I’m 19. So luckily my boyfriend has an extra truck for me to drive. But since they didn’t give me any trouble at all and were very sincere about it, I bumped up the stars.
Chris in the service department is AMAZING! He helped me out so so much with the problems I’ve been having. He goes above and beyond to help you out. Chris is awesome!
So my jeep ended up getting the «death wobble» and it was unsafe to drive. Seth and Chris called me in and they hooked me up with a brand new Toyota Tacoma. They are awesome and I think it’s cool they were concerned with my safety. So after all the issues I had for 5 months is now solved! Thank you Seth, Ron and Chris!

Cannot recommend this dealership from my personal experience. Don’t waste your time and more importantly your money at this dealership. On the other hand… are any of them any better?

Great place to do business with. I really enjoyed working with these guys.