The UPS Store

I had to ship a piece of equipment, roughly 24″ x 18″ for repair. OMG — The price for packing was OUTRAGEOUS! They charged $ 66.26 for PACKING. I get that prices for shipping have gone up in the past few years (we won’t debate the price of fuel argument that I have heard shipping companies use) but come on. That did not include the actual shipping rate. Person working counter totally lacked in any type of customer service skills — totally rude. I had to ship this UPS as the company doing the repairs only takes UPS but I will NEVER EVER use this location willingly again.

Went here with a preprinted return label, which has never been an issue anywhere else. I was shocked when the man behind the counter tried to scare me into buying extra insurance because of the label. He pointed to a large stack of boxes by the front door and told me if I didn’t buy the insurance, my box would be put that pile, «where anyone could take it», but if I paid an extra $ 15, he’d keep it safe behind the counter. WTH?! I decided to chance it, and the box made it, but I will never use this store again.

This store is extremely close to me, so it should be convenient and a go-​to, right? I put up with their terrible service for years, but I won’t go in there anymore. They act like you are a third-​class citizen if your package has a prepaid label. They even refuse to take prepaid packages on the weekends.
I was shocked when I started going to other UPS stores. They greet me and gladly accept my prepaid packages. They offer me a scan and tracking receipt. I have never gotten any of that from the Ballinger store. Edmonds and Oak Tree are great. I cannot ever spend another second or cent at the Ballinger store. It’s worth driving out of my way!

Multiple issues but the main one is the Asian lady who runs the place or is the owner. I walk in and she is yelling at an employee. I stand at the counter, she see’s me but still continues to bitch out the employee.
She finally turns to me, asks me what I need and I ask to use a dolly because I have a large box in the car. As she is dragging the dolly from behind the counter she continues to yell at the employee, so rude and unprofessional.
I wheel the box and dolly back into the store, she looks at me and says out loud. «Somebody else help him because I am not going to lift that box and hurt my back»
I then told her she is mean.
A gentleman who I assume was her husband comes out of the back to help me. The box was not heavy, around 30lbs, just awkward. I had a pre printed return postage sheet from Amazon (Amazon requires returns to be shipped UPS) Little did I know but this pre paid postage sheet was the reason Asian lady didn’t want to help me.
You see, the husband told me that she (Asian woman), was mean because they (Asian lady and husband) have to provide free service to people who have pre printed slips and they make no money. Who tells a customer this? Hey UPS you might want to screen your franchisees a little better. Hey Asian lady, this is what your business is about, shipping boxes so deal with it.
Also, I bought two stamps. Well I didn’t make the $ 3.00 minimum charge so they charged me a misc fee to cover their expense. I think a business that does this is wrong, you either accept all dollar amounts or you don’t accept any. And yes I understand the fees charged by the CC companies because I accept all dollar amounts with my business. My store visit was on 1÷15÷2014

I’ve had a business mail box at this store for 8 years and through 3 moves. I’m on the road frequently so I’m not the easiest customer to have. The owners have been excellent at watching out for me and my business. So good that even though I now live on the Kitsap peninsula I haven’t changed stores for fear of finding service nearly as consistent; instead I pick mail when I visit clients on the Seattle side. Glad I choose them as my store. Highly recommended.

Service has always been friendly here. It tends to be crowded and a bit slow but otherwise OK. Not quite as good as the Edmonds Highway 99 UPS. Seems like someone different waits on me each time I go here.

i love the store, services it provides, convenient location. Service is friendly enough (wife is really nice, courteous, the husband not so much) but can be slow at times since there is always just one person. If you’re picking up stuff, stuck behind someone who’s shipping it could take forever but that’s besides the point. Overall it meets my needs until…
Seriously they need to think about how they impact the customers. At least twice now I’ve arrived during business hours to find that they are closed. Not holiday, not special weather related. At least notify customers in advance or something since they have the means to do so. I specifically need the services of a mailbox store for receiving my shipments while I’m a work and picked a store that is convenient with hours that works for me so that I can come by late after work when I have packages. Doesn’t serve the purpose if they adjust their hours without warning, or in this case close one hour early and open an hour late in the morning for two weeks?
Why am I still paying if I cannot access my goods? And you get charged a ridiculous $ 7/​day/​pkg on the 3^rd day if you don’t pick up your package.
Should I shell out extra $$ to get ²⁴⁄₇ access — me think not.
I was expecting to get my Kindle today. It’s like a little kid at Christmas arriving to find the present behind a locked glass cabinet. ARGH!

$ 18 to send a 2lb. small parcel via ups ground to a domestic address? Do they really have to charge so much over the going rate? Ridiculous.

I have used the Shoreline UPS Store for several years now as my Private Mailbox service. They are more affordable than other UPS Stores in the areas for mailbox rentals (I checked around before doing business with them). The staff is friendly, courteous, and always helpful. This is a «full address» UPS store, meaning they are not a suite within a complex. So you get the address with a number rather than an address then a suite and then a number.
They also have fax, copy, and banner services.
The only drawback is the parking. It’s in Ballinger Village and right near Blockbuster and the Ballinger Thriftway so if you have lots of packages to unload, plan to come when Blockbuster isn’t busy!