Shahram Jacobs, MD

Dr. Jacbos himself is a good Doctor but his staff needs to be replaced. They have you sign a black credit form so they can use it anytime to hold you hostage to pay whatever they deem appropriate.
We have been going round and round and round in circles in reference to an ongoing insurance issue. This morning I received an email from them stating that if I don’t pay them $ 500.00 in 12 days they will charge my credit card. This issue would of been resolved if they would just get off there you know whats and send in another claim to my insurance company.
Also, when my wife called the office to make an appointment, my wife was greeted with an «hello» not Doctors office. She seemed disinterested, annoyed, and bored to have to talk to my wife about making an appointment.
This staff needs to go!

What a great place. One of the best experiences ever at a doctor’s office. He is very respectful and thorough. Great bedside manner and the staff is wonderful. I would recommend him to everyone.

I’m so happy I found Dr. Jacobs. He is an intelligent, caring and very thorough Sherman Oaks based Internist. You can tell he is very up to date on the newest research and treatments. I appreciate that he is also board certified in Integrative medicine. It’s rare to find such an amazing doctor who is well trained and respected in traditional and alternative medicine.
His office staff was very kind and pleasant. Most good doctors these days don’t take insurance. I’m happy that Dr. Jacobs still accepts my PPO. He collects your portion upfront which I think is pretty standard these days.
He really cares about each patient, you can feel it!
Thank you Dr. Jacobs:)

I had a very weird symptom of popped out gland on my neck and ran to Dr. Jacobs. He knew what it was and what to do and assured me this was not the thing that would be the end of me. He is super nice and I highly recommend him.

Dr. Jacobs required patients to sign a blank credit card authorization, so he can charge any time he want. He would not take me as patient because I refuse to sign it.

My internist that I had seen for over 20 years retired, so I went to Dr. Jacobs. I liked him a lot. He seemed thorough, understanding, patient and knowledgable. He took his time to be certain that all of my concerns were addressed. At this point in time my only complaint would have been that there are people on his staff that don’t know the protocol of renewing prescriptions. I had much chaos and multiple phone calls between the doctor’s office and my pharmacy. My pharmacy is fabulous (Ralph’s Sherman Oaks on Hazeltine and Ventura). The problem was clearly with the staff at the doctor’s office.
Then I had a nasty emergency. I woke up in the middle of the night with bad chest pains and I could hardly breathe. My husband called the paramedics, and they told me I was not having a heart attack. They transported me to Sherman Oaks hospital.
Sherman Oaks hospital is a terrible place. Just read the reviews. In the ER they confirmed that I was not having a heart attack. Dr. Jacobs sees patients at Sherman Oaks. Both Dr. Jacobs and the staff at Sherman Oaks hospital wanted me to stay in the hospital for observation. After looking around at all the filth in the ER, and having looked up the reviews for the hospital, I left the hospital against the advice of the staff and Dr. Jacobs.
My husband called Dr. Jacob’s office and they told me to come in. We went to his office immediately. He refused to look at me or talk to me. He was clearly angry that I had left Sherman Oaks hospital against his advice. I doubt very seriously that he would admit himself or his family members to this place.
My husband told his office that we went to Tarzana Hospital.
I «knew» he had privileges at Tarzana Hospital. I was told this by Erin, his assistant. I ended up going to Tarzana Hospital and I had to stay there for two nights. No one had ever heard of Dr. Shahram Jacobs at Tarzana. We told them many times that he was our doctor and that we were sure he worked out of that hospital. No such luck. The hospital staff appointed me an internist and a cardiologist. I had never met either of them. They were not bad at all, but they didn’t know me or my history. I was in excruciating pain. That’s all they could truly know of me.
I never heard from Dr. Jacobs again until they called and asked me to come in for my «regular checkup». I asked if they ever got all the records from Tarzana Hospital. I swear they forgot I had gone there.
To sum it up, there was no follow-​up. He never called to see if I had died or had some terrible heart condition.
Needless to say I needed to quickly find another doctor since my chest pains have not been diagnosed.
He seemed to care in the beginning. But once I decided to take my illness to another hospital he had no further contact with me.
I think he is fine until there is an emergency. Of course that’s when a doctor and a relationship with a doctor is of supreme importance.

Doctor Jacobs is one of a kind doctor. I went to him for the first time a few years ago after going to multiple different doctors and since then I have convinced my whole family to only see him for all their needs. Even though we live 45 minutes away from his office the drive is definitely worth it. He is so kind and caring and he treats each patient as if they are his own family. He walks you through every process and makes sure you are okay. I love doctor Jacobs and am so lucky to have found such an amazing doctor for my family and me. He deserved 100 stars not just 5.

Dr Shahram Jacobs is a phenomenal doctor! Since I am more in the valley area now, I had to find a new doctor, and honestly he’s great. Very intelligent and carling. His office is very clean and organized with a great staff. I do advise anyone who is in the valley area or not, if you have a problem and have no idea what’s going, he will find out what’s wrong and give you many solutions to go ahead and fix your problem

I was looking for a physician who embraced integrative medicine and was so glad to find Dr. Jacobs. I had been on statins for many years and I am thrilled to say I have achieved pretty dramatic results with his holistic approach, using natural supplements under his expert care. I find Dr. Jacobs to be a very thorough, thoughtful and compassionate doctor who never makes me feel rushed and always has such a pleasant demeanor. Staff and nurse are great too! I highly recommend Dr. Jacobs!

I haven’t had any billing issues with this physician… also I think it is weird that someone would object to having a credit card on file or paying their bills before they are seen again. Doctors in this day and age get under-​compensated for treatments by the government, insurance companies, and deadbeat patients as well.
Anyway, he is very thorough and very smart. He is strong with traditional medicine but also is fairly well-​versed in vitamin and mineral supplementation and alternative types of medicine. He went out of his way to call me and talk me through my test results and a new prescription. He also actually CALLED ME BACK when I was suffering a terrible headache for three days that wasn’t responding to anti-​inflammatory medicines or caffeine. I drive from Moorpark to Encino just to see him.

Doctor Jacobs is amazing i would recommend him to everyone. He is the best doctor i have ever been too. Thank you Dr. Jacobs for being so amazing. My family and I love you!

I found Dr. Jacobs and his staff to be pleasant and diligent during my visit, but their payment policy, handling of insurance, and patient billing is appalling. I came in for a basic wellness exam, which usually leads to no additional payment over my insurance, or a very small one (less than $ 50). They TRIPLE billed my insurance for the same services. I called their billing person, Toni, more than 5 times and left numerous messages and never received a response. They also ran a large number of tests that were not covered by my insurance without ever notifying me, much less asking for my consent. I received a bill for about $ 200. I called my insurance, who said they would send an adjustment and cover a bit more, and I notified the office of that, but they went ahead and billed my credit card (which they take in advance) anyways. So they didn’t wait for an insurance adjustment, and they never responded to over 5 calls regarding triple billing me and my insurance. It’s unfortunate, because I liked Dr. Jacobs and his staff in person, but it’s not possible for me to trust his medical opinions when his financial practices are so short-​sighted and shady. So enjoy your $ 200 for now, you lost a long-​term patient.

Awful experience! Avoid like the plague!
The doctor did not consult me about which tests he was requesting. He requested unnecessary, expensive tests that were not covered by my insurance and insisted I pay out of pocket for his staff’s negligence when it was found that they had improperly coded the test requests.
His assistants were rude, did not assist with my issues, and even went so far as to tell me to contact the testing company myself to handle their error. They repeatedly did not return my calls or emails, even going so far as to hang up on me during a call.
Terrible office. Corrupt and abusive practices. Detached and unhelpful staff.

Excellent general doctor. Very caring and into holistic stuff– runs blood tests to check vitamin deficiencies as standard practice. Very sweet staff and nice nurse.

I love Dr. Jacobs. He is an excellent doctor. But I will never return because his staff’s inablity to MAIL a bill to me. This has happen twice now. The first time, I thought it was a fluke. This time, its all on them. Why would you not contact a patient if they have an outstanding balance? Why was a bill never mailed to me? Instead I received one phone call this month about it. Within 2 days the money was withdrawn from my account. I was told by his staff that they would wait for me to give verbal permission. That never happened. I do not recommed this doctor. He’s a great doctor, but dealing with his staff is not worth it. Find another doctor.

Dr. Jacob is the BEST doctor I’ve ever had. Unlike other medical professionals who are quick to prescribe you medication to treat your symptoms, Dr. Jacobs considers your overall health by taking the time to do a complete blood panel and assess why you might be experiencing your symptoms. For me, I had very low levels of Vitamin D causing my symptoms. Additionally, unlike other doctors, Dr. Jacobs takes your medical and family history verbally. None of those annoying lengthy forms to fill out. Don’t get deterred by his credit card policy. It actually makes your life easier in the end. After each visit they simply ask if you’d like to charge the card on file. Less work on my part, I love it. I love Dr. Jacobs and highly recommend him.

I finally found a great MD who really listens to your issues, spends over an hour with you in a single visit. and genuinely concerned about his patients. I am not sure what the other reviewers have experienced but I have had a great experience with their staff especially Erin. They are very flexible about changing appointments as well. And if you are looking for a great Endo doctor — he’s the one. He would prescribe Armour and T3 from a compounding pharmacy. Also will prescribe LDN if you ask for it. All in all, a really great experience!

This rating is only for their «policy» since I never saw the doctor. Friendly staff at desk, nice on phone, no issues with that. Therefore the 2 stars vs 1. However, they require a CREDIT CARD AUTHORIZATION for all patients. Wth? Who’s heard of that before? Hell no. So you can charge me all these erroneous charges before I can say no? Then she proceeded to tell me they also collect a $ 250 deposit «towards my deductible». Okay so this is assuming I’m going to use $ 250 at your office. I simply went because I have a bad cold and need an antibiotic. Simple. My co-​pay is $ 30. I’m not paying $ 280 to see a doctor to tell me to rest and drink fluids and give me an Rx. A depost? Really?!? Is this a doctor’s office or a wedding venue? Another reason why I just shake my head at our horrid medical system…

My husband and I have been seeing Dr. Jacobs for the last 4 months. He is very patient, kind and courteous. He has helped us manage our cholesterol and find healthier lifestyle habits. Thank you Dr. J

Dr. Jacobs is one of the most compassionate doctors I’ve worked with… So, when it came time for me to have my annual physical I chose him. Being in the medical profession, I am very critical when it comes to my own and my familiy’s healthcare. I’m very lucky I chose him and have him looking after my family as well. I have never felt rushed when it comes to my medical care with him. He is always available and I have come to know him as one of the most competent physicians I know. I would give Dr. Jacobs my highest recommendation.

Previous patient here. He diagnosed me with «heart condition» which would scare anyone. Ordered several very expensive tests, which provided inconclusive results, and then overcharged the insurance company. Several months pass and then I’m handed a bill for the remaining amount? No communication before that and I’m slapped with several hundred dollars in bills? A misdiagnosis and then I get to pay for it. Thanks for nothing, «doctor».