Personally Yours Mail Boxes

Horrible. Sometimes people can make mistakes, but honest people admit their mistakes and say «I’m sorry, let’s try to make it up to you.» Instead all I got was pointing fingers at others. Also, their «security cameras» don’t work. Here’s my story.
I’m in between rentals right now so I didn’t have a permanent address. I was temporarily staying with a friend in Sherman Oaks and I walked by this place and thought «Ok… I can use this as my address and when/​if I visit my friend (about once a month), I will pick up my mail.
I purchased the mailbox and called my bank and cc company to send my mail there. I also had 2 checks that were going to be mailed to this po box. So, the first time (an entire month and a half after signing up for a mailbox), I went in knowing I should have had at least 4 (important) pieces of mail waiting for me. I was shocked when I opened my mailbox and NOTHING WAS IN THERE. NOTHING.
I started freaking out because I knew that at least 3 of these pieces of mail had been postmarked over 10 – 15 days prior. These were coming from different areas and from different companies /​individuals, so it wasn’t a matter of coincidence that none of their mail had arrived. I also knew the senders were 100% reliable and I never had a problem with them in the past.
Immediately I told the clerk behind the counter that there is a major problem. At first they tried to blame «forwarding» issues (which wasn’t the case). I had to call my credit card companies and ask them to verify the address (it was correct), I had to cancel 2 checks, then I had to change my address (because obviously I can’t trust them to handle my mail), then I had to keep an eye on my credit card charges because someone could have taken my information. It was a nightmare.
After many, many calls to Personally Yours, they COINCIDENTALLY found 2 of pieces of mail just as I was talking the manager, Apryl. Funny thing is that at first she said nothing was there there and halfway into the conversation she said that they JUST handed her 2 pieces of mail 10+ days late. Both pieces of mail were postmarked over 10 days prior to this conversation. Then the 3^rd piece of mail «magically appeared» 3.5 weeks after it was postmarked– and probably only because I was calling and making a big deal over what had happened. I never received the 4^th check so I was responsible for paying the canceled check fee.
Knowing what they KNEW to be true, these horrible people still want to keep my money. They offered me a month or two of free service, but what good would that do if I DON’T GET MY MAIL!!! Obviously I needed my mail to go to a place where I would actually get it without confusion, phone calls, and attitude. I was extremely stressed, had to cancel checks, pay $ 25 for a canceled check, had to drive all the way back on 2 separate occasions (and at this point, I wasn’t living anywhere near this facility when I had to return so there so 2 times I had to go back to pick up mail that was between 10 – 20 days late). With traffic, I was also out 3+ hours of time going back and forth to pick up mail that they were misplacing.
What I think happened is that they were probably putting my mail into another empty mailbox. I had just signed up and perhaps they didn’t process the number correctly… either way, they know 100% for a fact that I did not get ANY of my mail in a timely manner. They know this because they SAW when mail was postmarked. They can’t deny that. To try and blame the post office is nonsense because 4 out of 4 pieces of mail either arriving late like that or not arriving at all isn’t how the post office operates. I haven’t had one problem with the U.S. post office in over 15 years yet within my first month with this «business» I got nothing. In addition, they said they didn’t have any other problems with the U.S. postal service.
ALSO, when I first opened that mailbox and NONE OF MY MAIL WAS IN THERE, my first thought was that someone had a copy of my key (perhaps the previous owner of the mailbox?) SO I asked if they have footage from their «security» cameras… well… good to know, their cameras DON’T WORK. What a joke this place is.
I’m so upset by what has happened that if my money isn’t returned, I would take it to court because they can’t do this to people… it’s a matter of principle.

As much as I don’t like having to ship things out (which I have to do frequently because of my online shopoholic tendencies), this place makes the experience so much more enjoyable. Both Sean and Lydia are fast, friendly and service-​oriented people. I especially appreciate that I can drop off my packages with prepaid labels or know that I can rely on them to help me to choose the most affordable and reliable option if I don’t have a prepaid label. The online USPS website is too confusing for me (I probably shouldn’t admit that publicly). And in the event that you’re waiting for them to complete your transaction (which is rare), there are fun little items to investigate (shop for) throughout this quaint little store… unique books, crystals, jewelry… etc. They also have a convenient loading parking spot out front to run in and out. Don’t go around lunch time though as the restaurant next door tends to fill up the spots on the street.

I recently moved to Sherman Oaks from northern California but my new home wasn’t quite ready. I needed a temporary mailing address and, thanks to Unilocal,found this service near my home.
The price was right, the owner (Apryl) and her entire staff were very friendly and welcoming and the location was convenient. After getting my mail delivered for a few months, I no longer needed the mailbox but, for the time when I needed it, Personally Yours was excellent and just what I needed. I definitely recommend the service and would use it again in a heartbeat.

I needed to get gifts to my nieces in Cleveland and was stressed beyond belief about it.
The items were late getting to me, it took me forever to get the right batteries installed for them and writing them all notes… Four nieces… lol
I remembered hearing about PY so I went there… I showed them what I had and mentioned what my concerns were… They calmly took my information, packaged everything up beautifully, made sure it got to my nieces well before the 25^th…
AND it cost a lot less than I anticipated !!!

Because of the good reviews on Unilocal I decided to take out a box @ Personally Yours. I’ve previously had packages delivered and thought it was strange that I just picked up my boxes from a pile of packages on the floor, didn’t need to sign for it, and left. So unfortunately wasn’t that surprised that they lost a $ 40 box of Proactiv that I had sent here. I have a tracking number from USPS saying it was delivered and signed for and for some reason PY has no record of ANYTHING for ANYBODY being received that weekday (highly doubtful). I’m guessing that no one felt like logging packages that day and another customer just picked up my box (hopefully by mistake) from the unorganized pile that is PY’s way of accepting/​keeping packages. The woman who worked there said she would make sure the owners were aware and someone would call me regarding this. A week later, still waiting. Stupidly, I’m signed up for another three months and I will not be renewing my rental here.

I’ve been coming here past couple months being new to the area And they are very nice people they help you understand what you need and are truly genuine and caring. I love coming here DD and April are very nice and smart. I feel like i can trust them getting my faxing done. The prices are very reasonable and they have alot of funky cool beautiful items they sell too. Every time I go there the customers seem to know them and the place is filled with smiles. Like it says its def. Personally Yours ^-^

I have rented a mailbox with Personally Yours for over 15 years also. I cannot even say how the prices compare with other mailbox chains… because I am so satisfied with Personally Yours — –why would I even bother looking elsewhere?
Apryl is the business owner and manager and not only is she responsible and personable, she is one of the most intelligent and creative people I have ever encountered.
Personally Yours is ALSO a gift shop. So when you go in to check your mail, if you need to send a gift and/​or a greeting card to someone… it’s all there under ONE roof. She will help you select the gift and card, then wrap it and ship it off to where it needs to go in an efficient and timely manner.
2 thumbs up and 5 stars for Personally Yours Mailboxes.

I’ve had my mailbox at the business for over 15 years. Apryl does amazing giftwraps, and is very trust worthy. I love the store, it has personality unlike the big chains that make you feel your in a dentist office. I would never switch boxes, and the prices at PY are very reasonable!