Donna Cashdan D.O., F.A.A.F.P.

Everyone in the office were professional, she took care of all my medical issues, and follow up with my lab results and future appointments. Really happy to be able and have my year check ups in a professional environment.

Dr Donna Cashdan and Nicky are awesome. They both saved my life by ordering a MRI to detect a brain bleed that 3 other medical practices failed to detect. I would not been alive today if not because of Dr Donna Cashdan and Nicky. Before and After my surgery, both of them called the hospital and at home to ensure i was okay and doing well. Both Dr Cashdan and Nicky are a great team.

My review is on the doctor’s staff who prevented me to pursue a doctor/​patient relationship. Due to their response I cancelled my appointment 1 hr before, after waiting a month and a half.
I have medical records from other doctor’s I wanted to share with Dr. Cashdan on my first appointment. Since the records are several pages long I thought it would be more practical to send them by email, so I called their office on my appointment day to request an email address I could send them to. Much to my disappointment and disbelief their response was «they don’t have email and I should stop at kinkos and print them, if i wanted the doctor to know about my past medical history». I was shocked by the response, the lack of trying and the little value they place on a new patient. I asked a couple more times trying to understand and also to give them the chance to provide me with an option; however there is not one caring person at this doctor’s office. Why would anyone want to start a relationship on a note like this? What kind of doctor’s office in the year 2016 doesn’t have an email? Why would any patient want to be treated with such a disregard?
I have dealt with many doctor’s personnel and never before I was given this kind of attitude, nor was I treated like an ignorant who doesn’t know anything about privacy via email. I spoke with a woman named Lu Anne and Donna, who verified they don’t even have an office manager. That explains the lack of accountability and response.

Dr. Cashdan was initially very helpful, and it was refreshing that she noticed my goiter, and wanted to have several tests done. She found that my Vitamin D was extremely low, and with supplements, some of my dizziness and face numbness subsided. However, after finding supposedly healthy thyroid hormone levels, and a ‘normal’ thyroid ultrasound, I was told, «Sometimes people get goiters, and we don’t know why». Great. I noticed that by the second or third visit, she was devoting less and less time and care to me. She seems to be stretching herself too thin, and isn’t giving adequate care to her patients.

I concur with most of the negative reviews about Dr. Cashdan, the receptionist, + the office vibe. I first went there last June/​July after leaving an osteopath in Brentwood due to her office starting to up-​sell me. Dr. Cashdan is close by +, after I called around, I was told she would be able to get my health back on track, as I had been very upset that I had gained some weight after some injuries, my thyroid was sluggish, + I had gotten out of shape + my body composition had changed. The prior D.O. was helping me to heal my thyroid + had me eating paleo + taking a bunch of supplements. I felt great and 10 lbs came off. Dr. Cashden, however, hasn’t been helpful AT ALL. In fact, after going back in to review blood work, she gave me a prescription for Nature-​Throid (I had been on it before but not since I left the other O.D. 1 ½ years earlier) + didn’t receive any recommendations for any supplements. **As we were heading out the door of the exam room, I asked if there was anything I could take for low energy. She said I could take Vitamina D. How much, I wondered, considering that I also have a sun allergy + don’t get a lot of sun exposure, + I threw out an I.U. number. Her reply was the lowest dose I have ever heard of (but I figured, fine). I picked some up. They did nothing. We didn’t talk about anything else. When I asked about losing weight, she told me to eat paleo. What is it with paleo? At least the other D.O. told me what she wanted me to eat on paleo and even let me know I could eat sweet potato chips (since chips are my stress food) + brown rice once a week. Dr. Cashdan, notta. And, yes, she looks at her laptop 98% of the time. I would say that she seems nice, but I couldn’t be too sure. Btw, after that first appt., I felt so frustrated that I didn’t get what I went to her for in the first place that I called to tell them. I was talked into making another appt.(**) to come in to speak with Dr. Cashdan. Again. During that visit (described above), she seemed to give me a little more eye contact + seemed a little bit more personable as though on her best behavior (lest she lose a patient?), however, I left no better off + still wondering who I could find to help me. I have even been considering returning to the first D.O. I didn’t lose any weight eating paleo, again, so the supplements I had been taking previously must have been important for it. I have, though, lost ten lbs recently, as I’ve been on Nutrisystem. Another 15 to go. I also take a supplement that is helping with my energy + stamina. No thanks to this D.O. … I was supposed to return last Fall for blood work to check my thyroid. I only just got back there last week (because I called about getting my adrenals checked) + was charged a nurse visit to have blood drawn, even after I expressed not wanting to take advantage of insurance but I hadn’t had time to get to the lab downstairs from their office (thus, I would need to cancel the follow-​up appt. that was already scheduled). I’ll have to make a follow-​up appt. next week + it’s during that appt. that, I was told, I can speak with the Dr. about my adrenals + maybe getting a referral if she can’t check them. … When I was there, I learned that the office is moving to Van Nuys. With some more research for another D.O., I hope to move on, too. … Highly not recommended.
Update: Wow. Just got off the phone with them. Someone called to let me know the Dr. tried to call me last night (I saw a call with an unknown area code, so I didn’t answer.) then relayed the dr’s response to a question I never asked! I clarified my question. Unable to pinpoint a time to try again, the Dr. jumped on the phone. After answering the wrong question, again, + me restating the correct question, I did get an appropriate answer. Talking fast so as to not take up her time, I asked about getting my adrenals checked. The Dr. was stern with me about needing to get off the phone, as patients were waiting. Hey, time is money. I get it + was being respectful. I could have (+ maybe should have) been a «b***h» (if I was a man, of course, it would be «assertive»), considering I had been getting nowhere with her/​them about this. They behave as if my time, money, + health aren’t as important.

I regret that I have but five stars to give. Dr. Cashdan and her staff are incredibly kind, competent, and hardworking. I came in on what was clearly a crazy day, and the office operated like a well-​oiled machine. Everyone I spoke to took the time to answer my medical questions and connect with me on a personal level. I was especially impressed with Dr. Cashdan, who is caring and knowledgable. I’ve spent a lot of time in a lot of doctors’ offices lately, and I’ve never had my day made by a visit until I came to see Dr. Cashdan.

Visiting this practice has become a nightmare. Dr. Cashdan has a complete lack of bedside manners. In addition, she carelessly performed an incorrect test on me and both she and the lab have been harassing me for payment for their error. I’ve spent countless hours trying to resolve this. Thankfully, I recently found an amazing doctor who has gone above and beyond to help me.

I’ve been seeing Dr. Cashdan for about 10 years or so. I trust her completely. I’ve never had overlong waits for an appointment or in the waiting room, and have been able to be seen quickly when something comes up, sometimes day of or the next day. Wouldn’t go anywhere else for general health care.

My mom and I have been going to Dr. Cashdan for a decade now. We absolutely love her and everyone in the office — from Luann to Donna to both Maria’s! They make us feel like we’re family. While everyone may complain that they can’t get an appointment or they feel they’re rushed, it’s because so many people trust in Dr Cashdan and her team that everyone wants to be treated by her (and her team wants to make sure they’re seen by Dr. Cashdan). It really speaks to how great they all are as a team. Dr Cashdan is always aware of what’s going on with us and our health problems, and it’s because she takes a copious amount of notes (hence why some people say she’s always on her computer — because she doesn’t want to miss any details). And I have never NOT gotten a call from Dr. Cashdan herself to explain the results of any tests that have come back. She always calls personally to go over results with us. Unless everything is A-​OK (one of the Maria’s will touch base with us in that case), you will get a call directly from Dr. Cashdan herself. We love everyone in the office and will be going to her for years to come!

That’s was the weirdest office vibe I have ever been to. Not a single person introduced themselves to me, asked me how I was doing or told me what they were doing. The doctor introduced herself but did not say what she was doing in walking me through the exam. The staff at this office works out of creature of habit. I left feeling like I was in the twilight zone and not like a human being at all. Big miss for me! Especially since as a new patient you have to wait two months to get an appointment. Would not recommend this office as a whole, doctors aside.

I have only been for a physical and blood draw so experience is limited, but she is very nice and nice office staff. The major con that I experienced is that it is always a zoo in there… So so many people in the waiting room for just the 1 doctor and thus fairly long wait times even if you have an appointment. Kinda a bummer but she’s close to where I live so that’s a bonus.

Dr. Cashdan is a good doctor and isn’t quick to prescribe unnecessary medicine but after coming here for 8 years, that’s no longer enough. It is nearly impossible to get a sick or well visit with the doctor unless you plan your illness 3+ weeks in advance. I have ended up at terrible urgent cares twice now because of this. Also, it has started to feel like they are just trying to get money out of you. Kind of like up-​selling at a restaurant. They never used to run tests unless it was 100% necessary and now the nurses start tests before you even see the doctor! Beware as most of the tests have co-​pays regardless of how good your insurance is. I’ve had 2 billing issues with them now and almost left after the first one because the billing lady was so rude. This time it’s the last straw. Sad to leave as I like the doctor but it’s not a good environment (when you can even get in there) anymore :/

I’ve been going to Dr. Cashdan for a few years now. I’ve always been treated very kindly by her and her staff. I’ve also seen her PA a few times and she is also very nice. She even called me a week later herself to see how I was.
I think people are taking out there insurance policy problem on the doctors and especially their staff. I hate my insurance situation now but I don’t blame the doctors for it. And if I were a doctor, I wouldn’t accept many insurance policies either.

Great place! I have never been treated so well at a doctor’s office. I am fairly new, but was impressed with their promptness and courtesy overall. They also went out of their way to find free samples and coupons for my BCP’s since they were ‘designer’ pills with no generic option. She also wrote me a 1 year prescription since they are medically necessary for me. (Every other doctor made me call every 6 months despite the fact that I have been taking them for 25 years and am healthy with no other issues.) Easy booking and convenient hours too.

I just tried to get an appointment with Dr Cashdan, as a new patient, who is also the spouse of a current patient. I’m sick, and I need to be seen. They can’t fit me in this week. Seriously? The most unprofessional treatment I have ever received. Don’t bother calling if you need a dr.

Unfortunately did not feel comfortable with Dr. Cashdon. The appt for myself felt very rushed, felt like I was still asking her questions back at the receptionist’s desk. — She also looked at her laptop more than at me.
More importantly, went to her for my 2 year old son. She did not take one second to connect with him before doing his exam. She hardly asked anything about his past before seeing her or about his milestones were in the present. Her vibe was so cold, not sure why she works with kids. He honestly was petrified of her and I don’t blame him. Really disappointed as I heard great things.

I called to make an appointment as a new patient. I checked her website to be sure Dr Cashdan accepted Medicare and it states that she does… She does NOT… I am really surprised as just about everybody takes Medicare… oh well, I’ll take this a an omen that I wasn’t meant to go to her…

Like one of the other reviewers I couldn’t get past making an appointment. The person who answered the phone took the time to collect my information but was condescending and told me there were no appointments available. Maybe my insurance plan doesn’t pay enough. Who knows but is that really the experience you want when you need to see a doctor?

I finally found what I can proudly call my primary care physician. It took me years to trust a physician and stick with a Doctor. Dr. Cashdan is caring, has great memory, I love that the office is not clinical looking but cozy. I love that she is a D.O. and that her philosophy is treating a body, mind and soul as a whole. She has been such an incredible support to getting my health back in track and most of all I never felt judged, that is a rarity. I recommend her to anyone who is looking for a great, intelligent, compassionate Doctor with great staff to support her.

Dr. Cashdan is great and so is her staff.
Her offices are clean: waiting room, patient rooms, bathroom — and you can usually find hand sanitizer at the front desk and I believe in the patient rooms too if you’re a germaphobe or just on heightened germ alert while vising a space with, well sick people or ranks of the like.
The waiting room itself has brown leather chairs that you can ease into while you wait your turn & there are a few toys and books for the little ones.
The receptionist (also named Donna!) is quick and efficient, just like the nurses — especially Mireya. She’s a spunky character: D
I usually wait 10 mins in the waiting room before being called back to perform the general checks and then shown to a patient’s room — where the wait as I’ve experienced can vary: 10 mins — 30 mins. Thank God for my smartphone to keep me entertained in such a sterile space because I personally find the sparse selection of reading material pretty boring. Yaa-​aawn, it makes me want to curl up in a little ball and take a quick cat nap but I think Doc would find that pretty weird, right?
Anyway, Dr. Cashdan accepts all ages from newborns to geriatrics. In addition, PPO & Medicare insurance plans are welcomed here, and they even offer discounts for cash patients. I have no idea on what kind of ‘discount’ is offered for the good-​old green, but might be worth checking out. They do take new patients and offer same-​day appointments (based on availability). A tip for the ladies, she can also perform your yearly pap so no need to go elsewhere.
Their office hours are kind of all over the place:
Mon, Wed, Thu — 8:30am-5pm, closed Noon-1:30pm
Tue and Fri — 8am-​12pm
BTW, here’s a list of accepted PPOs:
Aetna
Beech Street
Blue Cross
Blue Shield
Cigna
Medicare
Tricare
United Healthcare