1-800-Flowers.Com

Same as other posts here. Horrible customer service. Flowers were delivered but incomplete. Told the missing items would be delivered the next day by noon as of 4:30pm the missing items still have not arrived. Customer Service doesn’t help. Their 100% guarantee doesn’t seem to exist. Just wish I had checked the Unilocal rating before I did business with them. Next call to the charge card company to reverse the charge.
Posting on Unilocal really does work. Just got a call from 1800flowers and they agreed to a refund in 3 to 5 days. Guess we will see. Perhaps there will be a satisfactory solution?
Last update. Just another lie from 1800 flowers. Never got the credit. Did get $ 20 whole dollars off the next order which does me no good. So many lies from 1800 flowers I can’t keep track of them. Will never use them again.

Worst service I have ever had AND flowers weren’t even that nice!!! I wouldn’t spend a dime at this shop! Staff was absolutely RUDE! Don’t waste your money… went to another shop and got 10 TIMES better flowers and service for half the money!!! STAY AWAY FROM THIS PLACE! I work to hard for my money to give it to people like this! Location: 21 mile & Hayes Rd

This is a review of
I’ve taken a couple of days to think over this review, I wanted to think about whether I was being unreasonable or not.
I was not being unreasonable in asking for a refund and an apology.
1−800-Flowers angered me over mothers day with the garbage that they sent. They angered me when they had a recording on the phone that said no changes could be made to any order because they were too busy. What topped it off was the way I was treated on the phone when I called and finally got someone to answer.
They refunded me the price of the bouquet sent to my mother, I use bouquet loosely, and a better description would be flowers from the ditch.
I am now dealing directly with PayPal to get my refund on the other two items I purchased.
NEVER AGAIN!
The address above is not the one I used however I did not go to a flower shop, I ordered online.
Pictures to follow

We went to this florists to have a wrist corsage made up. We actually picked one from the book that they offered. It was $ 29 so I paid up front when I placed the order. We came back on the date requested (about 3 weeks later). It looked like they made it the day of the order! It was completely wilted and dis colored. This is by far the most awful florist we have ever used. I would make an arrangement myself before I’d use these people!

Worst customer service *ever*. Friends attempted to send a sympathy bouquet. Despite having my cell phone number, they left a tag on my door asking me to call them. I tried to call them for days, only to hear that they were too busy to answer my call and to go online, which I did and left a message there. Two days later, a delivery man brought me dead flowers… I tried to have them returned… he refused, telling me to call the local number. I tried multiple times… no answer. Finally, late last night, I get an email from the corporate offices telling me that I haven’t given them enough information to help me. Really? I sent back a not as polite email (I had been very polite up to this point) telling them my thoughts. This morning, I got another email telling me that they appreciated my feedback and look forward to my future business. Not likely. Now how do I write the thank you note to my friends «thank you for the dead flowers I received in honor of my dead family member?»
I have had numerous similar experiences with this company. Please don’t use them. Use a local florist instead.

LONG STORY — BOTTOM LINE– Benedict’s is not a professional business and has a scary dude that will show up at your door to take flowers back when there are problems with 1−800-Flowers. Benedict’s and 1−800-Flowers both suck. Stay away! So wish I didn’t have to even give them ONE star. Grrrr.
Here’s what happened:
I ordered flowers for a friend’s birthday and have been embarrassed and humiliated by –1800-​Flowers and their terrible business partners, Benedicts Florist in Allen Park, MI.
When the flowers arrived to my friend she took a photo and sent it to me thanking me for the flowers. The flowers looked nothing like what I ordered. They were pretty but NOT even close to what I ordered on line. I replied to the ‘feedback’ email that comes after an order is placed. I simply said that the flowers were not the same and that I was dissapointed. From there 1800-​Flowers called my friend to see if she was unhappy with the flowers. She said they were great. Then I got a phone call from 1−800-Flowers asking me what the problem was because my friend was not unhappy. I told the caller that that was fine. But — I was the one paying for them and that’s not what they looked like on line. Not even close. My friend didn’t know what the order was supposed to look like. The 1−800-Flowers rep then offered a refund and a $ 20 voucher. I told her that was appreciated. The matter, I thought, was settled.
From there I got a call from my friend that said the FLORIST showed up at her house to take the flowers BACK! Unbelievable. The guy that pounded on her door told her that her friend ‘wouldn’t pay for your flowers” and «now we’re going to lose money! I want them back so I can RESELL them!» I was offered a refund. If I had know that would happen I wouldn’t have accepted the refund. This is so unprofessional and I can’t even believe this is how they do business. I have advised my friend to call the police if he shows up again. He was very intimidating and also admonished her for sending me a photo. I called 1−800-Flowers to inform them of what happened. I talked to a representative who seemed just as appalled as I was and said the she had never heard of this happening. She said the first representative only gave me 50% off AND ordered a redeliver. (Not what she said during our conversation.) I said that was fine except certainly not from that same florist. This particular 1−800-Flowers employee was the only one that was nice, spoke clearly and said she was taking notes and that the situation was resolved. I am sorry that I didn’t write her name down.
Then I got a call from yet another 1−800− Flowers representative. I tried and explained that we’ve had many calls over the weekend regarding this issue and that it was resolved. She wasn’t understanding the situation so I asked for a manager. I waited 15 minutes on hold. When the manager came on and I started to explain she yelled over me asking for my order number. I don’t have the 15 digit order number memorized and ready when I am being woke up for my 2^nd day in a row. For some reason they only call me at 7a.m. The call with the manager did not go well. I had my doubts that she was really a manager. She was not a good manager if that is indeed her title. She wanted to talk more than she listened. She didn’t read the notes already in the system and I had to ask her not to yell at me. She asked if I had placed a second order to which I did not. Obviously there are some glitches in your system and there is no vetting when it comes to local florists that are essentially business partners with your company.
* When offering a ‘refund’ to customers you should warn them that that might involve the florist (your business partner) to go back to the recipient demanding the flowers back!
* Managers of 1−800-Flowers should not get snippy with a customer that has been treated poorly. They should read all the notes first then talk to a customer in a reasonable fashion once they are informed.
The whole point, I thought, for ordering flowers through a service such as this is that you can pick the arrangement you like since you can’t be there in person to pick out flowers. While one 1−800-Flowers rep says she’s never heard of such a thing — a florist to go back to retrieve flowers from a customer — the ‘manager’ I spoke with said this happens often and she told me they have every right to retrieve the flowers for ‘non payment’. I NEVER asked for free flowers. They offered it freely. And it wasn’t NONPAYMENT. When the refund was offered I took it. I am leaving this situation completely embarrassed and ANGRY.
Oh — and when I called the corporate offices to find out the name and email of the correct person at 1−800-Flowers to send this complaint to the operator told me that they couldn’t give out email addresses and hung up on me. All I did was ask and she HUNG UP! Just the icing on the cake.

This is a review of
(the location above appears to be the closest to me.) It’s not a review of the product but rather the site and their false advertising. I just tried to place an order for mother for mother’s day. I spent forever selecting a cute cupcake flower bouquet and writing out the little message.
I was excited to take advantage of the free shipping for mother’s day as long as I ordered by May 10^th. (Because the prices for delivery in addition to the flowers is pure robbery… but who doesn’t like to surprise their mom with flowers?). Being that it is still April, I was in good shape. So I enter fill out all my delivery info and my payment info and put in the promocode (why don’t places just apply these discounts right off the bat?). It says it’s not valid. WTF.
I go back and check the fine print… okay, it looks like I have to have my flowers DELIVERED (Not just scheduled) BEFORE May 10^th. That’s fine… my mom can get them early. I go back and change the day to one day earlier… re-​enter all the delivery and creditcard information… re-​enter my promo code… and NOTHING. No items in my cart are part of this special.
I’ve seen the items that say «Can not be used with any other promo code» stuff… this was not one of them. So what exactly can I use that discount on? Who knows… and I’m not going to waste another hour trying several different bouquets and putting in my credit card info and hope the promo code works. We’re just gonna pick up a bouquet from a store ourselves and have my son walk them in to her job… she’ll like that better anyways and I’ll save about 75%.