Shelburne Supermarket

This used to be a great market. But since it changed hand it’s now mediocre. I’ll still go there but only due to proximity. Many products are being displaced with lower quality items. So now city market is my primary shopping location.

The food from the hot deli case is always phenomenal. Side-​note, they always put tons of bacon on my BLT. Amazing! LOVE this place.

This is a wonderful small market with friendly, cheerful people assisting and the best deli in northwest Vermont. I travel from St Albans at least once weekly and often more because of the trust I have in the stores’ products and because it is fun to shop there with helpful, very nice people! The chain supermarket experience is pure drudgery and definitely not fun!

Worst customer service! The employees here are rude! At first I thought it was me then after talking w neighbors and friends I learn that they’ve been treated the same way. Prices here are usually a dollar more and item too. Best to travel a little further intown where you’ll pay less and be treated better!

Went for the first time and was blown away! Excellent selection of nearly everything and with clean, local, aesthetic feel for a fantastic shopping experience. The store is set up with wine (complete with a well priced sale rack), pastries and breads, and stunning variety of local cheeses on the right; furthest back is an incredible sandwich shop and delicatessen. They have a stellar specials board which rotates or a choose your own ingredients which you select by filling out a sheet; dry goods and grocery isles form the main part of the store, packaged meats along the back wall, and frozen its along the left. The also had fresh, local bouquets of flowers near the registers. This will definable be a more frequent lunch stop for me!

I’ve never written a Unilocal review before, which speaks to how disappointed I am with Shelburne Supermarket. The food is wonderful, the selections are great, and it’s a good option for those who live nearby. The thing that really, really bothers me is the staff. The cashiers and deli staff run the gamut from ignoring you to being downright rude. I mean, extremely rude. My wife and I have worked in the service industry in various positions for many years, so we both understand that sometimes businesses have off days, and that a bad experience here or there is completely understandable. People who work in the service industry are only human, after all.
But the way that I am treated here, regularly and consistently, makes me cringe every time I walk through the door. The deli staff (one bespectacled fellow in particular) behaves as if every order and every request are of the utmost inconvenience to him. I never see smiles or hear «thank you» from them. It’s gotten to the point where I finally decided that I just can’t go to that deli anymore. I can’t support a place with such terrible customer service. It’s a real shame, because the food is great.
Even worse is the experience at the check-​out. I try so hard to be friendly, but most often I’m brushed off as, again, an annoyance. Cashiers talk right over my head to one another as if I’m not even there. One dark haired, 30-​something gentlemen seems to be in a consistently awful mood, and try as I might, I’m always met with a scowl and leave wondering «what did I do?». It’s gotten to the point where, if we really need something, my wife and I have to decide who’s willing to go be treated like a door mat at Shelburne Supermarket.
I’ve started to think that, since Shelburne Supermarket is the only available option for those of us in Shelburne, they’ve decided that they can treat their customers poorly, and that we’ll keep coming back out of necessity. I’m not going to shop there anymore. I just can’t. Being that I’ve worked in the service industry for so long, it makes me really sad to see a business that treats people so poorly. It really, really does. I’d urge you to shop someplace else. Maybe they’ll get the hint and start appreciating their clientele if more people start making an effort to shop someplace that values their business, treats them with respect, and exercises the slightest bit of good customer service. Shaw’s and Price Chopper are head and shoulders above Shelburne Supermarket in this regard.
This has gone on too long for me to keep subjecting myself to it, and I really wanted to express this to whoever reads my review, whether it’s fellow customers or the employees.
Thanks for reading.

Overall a great little market that we spend waaaay to much money at. Love the service during regular business hours, and the deli food is incredible. I’ve eaten at deli’s all over the country, and seriously — don’t know of any that have such a consistency in such great tasting food.
Good selection of everything, including wine and local coffee. Also, lots of long-​term employees who take their jobs seriously and create a great, professional and friendly, environment.
The only reason this isn’t a five star rating is that when you come in «off hours» when the high school kids are running things — it gets a little lackluster and unprofessional.

This is a great little super market with a nice selection of fresh/​local produce, meats, and breads. The deli is well stocked with Boars Head meats and rotating lunch offerings that are quite tasty!
The store also has an impressive selection of beers/​wines and a great cheese section as well. This is a perfect spot to pick up some quality local ingredients that the larger supermarket chains don’t stock.

Love the food … a little pricey though. Biggest complaint … the people working in the deli. Unbelievably rude! You’re in the service industry people — get it together! I have seen them stand around talking with a complete disregard to customers at the counter. Seriously I don’t get it.

Love this place. Might be a bit pricy but they have an excellent deli, fine wines, great cheeses and coffees. Friendly people, too.