Central Ave Veterinary Hospital

I did not have a very good experience with this animal hospital. The vet I took my cat to did not have good bedside manner. Very short and abrupt responses. I could hear her talking to the tech in the hallway about me and she seemed to be very unhappy that I had the nerve to ask for a prescription for thyroid food for my cat with hyperthyroidism, who previously went to this vet while he was at the shelter I adopted him from a month ago. I did not get very good recommendations from this particular vet. I was told that my cat has an arrhythmia and a murmur, and «he’ll need an echo. You’ll need to look for a cardiologist.» Not helpful at all. I am not taking him back.

I will never go back to this clinic to service my dog. It all started with needing to get my dog neutered. I called around to a few clinics to get his shots necessary to obtain getting him neutered. The receptionist, Kim was the (not so friendly) gave me the price of $ 200 dollars, TOTAL. I was happy to hear that price so I gladly accepted and repeatedly asked. $ 200 for shots and neutering? She assured me «Yes, everything, altogether.» So I set up my first appt. to get his shots. Came to over $ 100 –_​– So checking out we had the conversation that… ‘Okay so $ 100 next time right?” She couldn’t give me an honest, 100% answer (this is again Kim. No smile. Not trying to help me. Took a phone call for 5 mins during our conversation as I’m waiting there with my dog and 2 ½ year old daughter digging around in a bucket of candy in the waiting room.) She said roughly around $ 200. Okay. I was upset about it but his second set of shots he needed to get were included. So 3 weeks pass and it’s time for the neutering. I go to pay and I’m holding a piece of paper in front of me that says $ 437… WHAT?! I was so upset. She said oh and there’s 15% off neutering! She’s saying the $ 437 is an estimate. Yet wants me to sign it. Uhh no I will not sign an estimate. I watch way too much court TV to sign (agree) to a price that will change. Came to about $ 369. I knew right then like. This place is insane. Just be honest with the prices. Anyways. Drop him off and the woman who came out to get him said they’d call me and let me know how his surgery went. They never called. I called them the next day and the girl who answered gave me attitude saying… «Well we usually have YOU call US.» Like, what?! How am I supposed to know when he’s done? I’m not there? I don’t know when his surgery was. He was there for 27 hours. Go to pick him up and offered me to rent his collar. I never used it. Got my money back for the cheap plastic that I feel like they should just give you? But oh well. I took my dog home with fleas –_​– he didn’t have fleas before going there. I told someone I knew about my terrible experience and they friggin GUESSED it was this place telling me they are the most overpriced vet around. And not friendly at all. I was going there for convince and the price the vet had TOLD me. But I should have asked around. I’ll never step foot in that place again.

Dr. Truesdale has been my vet for years and he is a compassionate, caring doctor who is also aware of financial limitations sometimes faced by families. He helps to make informed decisions on the type of care that is best for your pet and never gets impatient when you ask numerous questions or express concern. All of my animals have loved him and seeing him is never traumatic for them. It is a busy practice and sometimes you might have to wait a bit but it is always well worth it. He is a genuinely nice man who clearly loves what he does.