AT&T

I had great experiences with Kevin and Javiar (staff is great) but Store Manager Jessy is condescending, rude and damaging to AT&T. Horrible. Complained to corporate and hopefully it will be addressed. Been an customer since 2001 and seriously considering moving over to Verizon after this experience.

Went to this AT&T store to upgrade iPhones with one I had purchased online, expecting a simple SIM card swap and to be on my way. The customer service representative I spoke with did so quickly, even though I overestimated the driving time and I arrived an hour before my online scheduled appointment. I then had plenty of time to switch my phone number to a local one and to have a glass screen protector applied.
As I waited, he (Matthew Silva) recalled a promotion I might’ve been eligible for as I had bought my first phone around two years ago through AT&T… to my surprise, I walked out having DOUBLED my data plan, added insurance in the event of losing or breaking my phone, AND saving $ 25 on my monthly bill. This was all because he took the time to look into this promotion he remembered. I was already satisfied with my service, but with that, could hardly believe my luck. He also spoke with me about a new deal AT&T has with DirectTV that would likely fall just over the amount of money I’m now saving on my phone bill for many channels, that I may just have to look into. The experience felt very personalized and like I was a valued customer with them.
Outstanding customer service like this is what keeps me loyal to AT&T and now, to the Seekonk, MA location.

I have been going to this store for years and have always had AT&T wireless. Until today, I’ve always been satisfied with customer service. In addition, we’ve had more than a few of each generation of iPhones, so they’ve gotten plenty of business from us. My daughter and I went in today planning to replace her dying iPhone 4s with a new iPhone 6. We walked in and were greeted by a fellow who pointed us to the displays for the iPhones. We looked at the 6’s briefly and told him we wanted to purchase the 6, not the 6 plus. He said they were out of stock (could he have told us that when we asked to look at them?). When would they get more in? Not for a week to fourteen days. But, I told him, we could order one online and get it the next day. Shrug; you could go to one of the other stores, like Cranston (looking just on Unilocal,there are more and closer). Could he call them and find out for us whether they had any in stock? No. Of course not. That would be GOOD CUSTOMER SERVICE!!! My daughter will be sending the complaint to AT&T as well. A little extra effort goes a long way to keeping customers, and this guy didn’t have a clue.