Sedona Service Center

This is a compliment and not a complaint. AAA called Sedona Service Center to our Toyota Sienna van that broke down 3 miles south of the Y in Sedona at 11:30 on a Friday evening. We were headed to Sedona Summit resort from Phoenix. A pulley had seized, broke the timing belt and stopped the car.
They arrived after an hour or so, quickly towed the car to their Yavapai St location and locked it up for the weekend. Dan the tow truck driver gave us a ride to the resort. He told us to call Monday morning after 9 am. We called at 10am and they had diagnosed the problem and ordered a timing belt /​water pump kit which arrived later in the day. They gave us an estimate of $ 300 for the parts and $ 800 for labor which included testing to make sure no valves had been damaged which can happen on some cars.
Tuesday they took the car apart and started fixing it. Wednesday by end of day they had fixed the car but not tested it. Thursday they road tested it, let it cool down and put it on the computer to ensure there were no further problems. Thursday evening they called to confirm we could pick the car up which we did Friday.
The bill was exactly as estimated. Dan was helpful, communicative and polite all the way through, letting us know what was going on.
I consider their price quite reasonable. In Minneapolis where we live I feel sure we would have paid more.
I would not hesitate to recommend Sedona Service Center to anyone needing a relatively serious repair and a tow.
review #679 062

Driving from Flagstaff to Sedona, we hit a rock on 89a that punctured the sidewall of our front tire. Fortunately we were only 3 miles north of town when I pulled over. Without Cellphone service we were reliant on Briar Patch Inn to contact our insurance company to arrange for service. It took Steve from Jaws Towing 3(three) hours to respond; horrible service !!! They don’t deserve any stars, but we had no other option!

I’d been having an ongoing problem with my aged Jeep Grand Cherokee. It was stalling on me when slowing or stopping and losing power while driving along the city streets. Two mechanics, including a certified Jeep mechanic, could not diagnose the problem. While I was in the Verde Valley area visiting family, it completely stopped working. It stalled a couple of times driving down a curvy road, and died completely as I turned into my destination. Sedona Service Center towed it into their shop and were finally able to diagnose that the computer in my jeep had failed. They researched several areas and found me the best deal on a new, (rebuilt) computer chip with the best price and warranty. Since the part had to be ordered from Florida, it took several days, but thanks to Dan and the crew at Sedona Service Center, my old Jeep is still hanging in there for me.

This place was horrible. So my sister in law and I drove to Sedona for a wedding and we ended up over heating right when we got into town. Dan towed us to our hotel which was nice. He said he would call us the next day and tell us what is wrong with the car. Well he calls on a Saturday to tell us that the radiator needs replacing along with the thermostat. He said he wouldn’t be able to get us out until Tuesday. We latered asked why the couldn’t overnight the part and get it on Monday and his response was this is Arizona and the part is coming from California. I don’t think he knew what overnight ment. Well. We pay for two more nights which is not cheap and come Tuesday we get a call that they ordered the wrong part and we weren’t going to leave till Wednesday. So we had to pay for another night and we were getting pretty irritated with them. So we finally decided to go and sit in their waiting area and wait for them to finish the car. They claim to be AAA certified but we never got a written estimate and they ended up charging more then 10% they originally told us it would cost. When I asked to be refunded for the extra night we had to stay due to their mistake they said they would only take 60 dollars off. I payed over 500 in food and loging and missed three days of work due to their inability to get a car fixed in a decent amount of time. Not impressed.

Wednesday September 25^th Jaws towing «STEVE» the driver came to my house to tow my Porsche to Scottsdale dealer. He proceeded to tow my car backwords onto their truck. First of all the cable was so taught it made a mark on my back bumper. While pulling it backwords my mufflers were scrapping the bed of the truck. Then he proceede to lift the back end of the car thus slamming the front end of my car to the ground! I was horrified… Telling him not to move the car as it was touching my driveway. He did it anyway thus scrapping the entire front bumper on the ground… Cracing paint under my clear bra. Then he put 4×4 block of wood under the front tires. Continuint to drag the car up and then scrapping the wood on the entire underside of my car. I told him repeatedly to stop… HE DID NOT! once the car was on the truck I asked him what we are going to do about all the damage? His reply, «what damage?» I said all this and pointed to all of it. He said, «I DID NOT DO THAT.» I then asked him who the owner was? His reply, «OF WHAT?» The towing company!!! I called and talked to the owner, or I thought it was. Turned out to be the Son. He was going to talk to the driver. I left and asked the driver not to damage my car any more when he dropped it off at the dealer. Then I went to Jaws Towing and showed the son the pictures I had taken. He wanted me to Email them to him so he could show the owner. I called him the next day and he told me when I get my car back to take it to Vincee’s Auto Body and they would fix it. I said thank you and told him I appreciate how he does business. After two months of my car at the dealer I returned and took it to Vince’s for an estimate. It came in around $ 2,500 and that is when JAWS TOWING had second thoughts. They did not want to pay for the repairs. I took it to them so they could take pictures tow different times. The owner RED PERRY told me it was normal ware and tear… since his BMW has it from all the parking stops at Safeway. I asked him if he crashed his car every time he parks? As I do not do that since I know how low my car is and am very careful with it. THEY are a company that only has insurance starting out at $ 10,000 deductible and will not pay for the damage their company and driver caused. The owner said if they caused the damage then the driver would have to pay for it. he even asked me if the driver could pay my deductible? I said to him are you crazy? I did not cause this and thus will not go on my insurance so I can pay higher rates later. I just got in touch with RED after a week since he put my car on his lift to take more pictures. REMEMBER I had to call him. He says it is all normal damage for a car that low and he is not going to pay for anything he did not cause. And if there was any damage from the driver it is incidental! I let him know I will see him in small claims court!
DO NOT UNDER ANY SURCOMSTANCES LET THEM TOW YOUR VEHICLE!!!
signed,
Local business owner… That treats his customers with respect and honesty

Recently I had Dan from Sedona Service Center /​JAWS Towing look at my vehicle and he accurately diagnosed the problem within 5 minutes. I have a Honda Accord (2005) and my issue was a hose leaking on my power steering.