Roger’s Pool and Spa Service

I do not use any of the service people to come to my pool. Every time I have gone into the shop they have been super helpful with my needs. Carrie is especially sweet and really tries to help figure out the chemistry of what’s going on in your pool. Water testing is free and on the spot unless they are busy, then just drop it and they’ll have results to you later. They even let me return a hose that I bought too short. Awesome!

I have never posted a review on Unilocal before, but I am prompted to do so because of the unacceptable treatment I was given in the Rogers Pool store by a male employee where I came to purchase pool supplies and equipment. I found him to be rude, argumentative, and displaying an obviously disrespectful attitude toward women. Some years ago, I had occasion to speak to a male Rogers employee on the phone and was treated with the same degree of disrespect. I waited many years to try this business again having heard it had changed hands. The man I encountered in the store was just as unhelpful, dismissive of what I had to say, and totally assumed, because I am a woman, it seemed to me, that only he knew best and my opinion and observations were to be disregarded. He did not treat another male customer in the story in any way except with respect and friendliness. To Rogers owner, you should train your male employees to learn to treat modern women with respect. Rogers Pool certainly lost me as a customer and inspired me to write this negative review of this business. If I could give NO stars I would.

We were happy when we began with Rpgers but they have really gone downhill in the last couple of years.
Complained about cleaner not brushing pool and it being green all the time Told she is a good kid though. Next week she dumped the basket from the skimmer on our lawn when the trash can was on the patio!
This occurred a month ago. It had been just unclean and green for ever and I called and called. The service people were great but surely they could find better service people!
Again today, she (Shelby stated she came but I was here all day and I did not see her)
I called frustrated and decided this was it! I decided to stop service. John was very kind and understanding and promised to give me the month of June free and look into this «connected» child who does not care about pools!
So I called another company with excellent reviews and he can start tomorrow!
He also said Is you current person female and kinda surly. Young named Shirley or something like that? I have several new customers that were hers in your area!
I hired him! I will post on him when I get to know his worth ! Beware of this service person! She could care less about your pool, will help herself to fruit trees and basically never brush the walls!
Sorry John, you are super great but get some decent help!

My husband and I just moved to the area last summer and had zero experience with a pool, let alone with a spa. I was hesitant to use Roger’s based on some of the poor reviews below, but decided to try them anyway. They have been beyond wonderful. Extremely helpful and generous with their time in assisting us getting up and running with all the equipment. Friendly staff that go WAY above and beyond what we pay them for. Mike is especially knowledgeable and helpful. Thank you Roger’s for welcoming us to the community and allowing us to get the most from our pool and spa!

I’m going to have to join the others who have written bad reviews about Roger’s. We’ve been using them for seven years, and, while I appreciate the good response I get when I call the office, our service person is hapless, at best. Right now I’m waiting for him to return to our house because he shut off the pool while he was servicing it, left, and failed to shut the pool back on. It doesn’t bode well for a company to keep an employee who has been complained about as much as we’ve complained about this guy. I hope I can find someone else to service our pool. We live near Occidental and few companies come out this far.
Jan S.

I was looking up Roger’s Pool number on the internet, and saw their reviews on Unilocal.I wish people would report good things about the business they like and not just the bad. I have been doing business with Roger’s for over 10 years now, I have had to replace the motor and a few other items, they even rebuilt my pool sweeper to save me money, I needed to replace it a year later, but I knew it was not going to last, just long enough to save and purchase a new one. Usually parts, or full pool equipment lasts for a bout 7 to 10 years. At least with me it has, Carrie in the office is not only likable but very knowledgable, I have taken in pool water sample’s to achieve the right chemical balance, they don’t push you into their pool cleaning service they take care of their repeat customers. They test the water and tell me what chemical I need, that way I am not guessing and spending more money than I have to. Lately I purchased a solar pool cover from them, it is thicker than anything I had purchased in the past and less money. I know it will be used for a long time. I feel comfortable with them and their service, I would never go any where else. So Five Stars for them and anyone who uses them would feel the same. Sometimes a person makes a mistake and with Unilocal it never ends. So people report the good with the bad its only fair.

Have used these guys for years. Not as a regular cleaning/​maintenance service, but as the people I call if I have issues with my system.
I’m done. Bad customer service. The pool tech comes by and does something but does not communicate what was done. You have to wait a day or two, realize he’s not going to call, and then call the office to hunt him down. One person blames the other for why you didn’t get a call back (happened several times). Their customer support model (whatever model they would like to think they have) is shot. It needs attention. They do no act as an integrated customer support team. No, it’s more of an «every man for himself» type of model, i.e. the phone person blames the pool tech, the pool tech blames the people in the office, and the customer gets left out in the cold. When you call, the vibe is not «how can we help you?» and «let’s get your problem resolved» and «oh I’m so sorry your service tech didn’t call you back yet, let me make SURE he calls you today.» No. It’s more like, «oh, you again? what? the pool tech didn’t call you? ok, I’ll leave him a note that you called.» This is far from quality customer support. The person on the phone does not relay a sense of appreciation for your ongoing business. But here’s the best part. When the service tech does call you back, if you miss the call, he leaves a message, but can’t/won’t leave his cell # to call him back, hence, all you can do is call the office back, which means: SQUARE 1! :)
On top of all that, they just don’t seem to be able to get my pool running (continual issues). This last time the problem was outright mis-​diagnosed, leading me to have more problems than I should have had because the real problem didn’t get diagnosed. The new pool service I got diagnosed and got me up and running again. Oh, and of course, I still paid Rogers for the service visit that was a mis diagnosis and just messed me up more. All done. The new service seems to have a tight communication between office person and service technician, and they just seem to run a tighter ship on the customer service front.

(Please read my previous review first!) My new pool company (Steve at AAA) came out to work on my pool to fix what Roger’s Pool messed up. He is going to have to literally GET IN THE POOL with a wire brush and scrape all the black algae and mold from the tile and deep end of the pool. UNACCEPTABLE! Shame on you, Roger’s Pool!

Found a much better pool service in the area after pool water quality broke down several times under Rogers’ weekly maintenance, and when they took weeks to come by to perform what turned out to be inadequate repairs of equipment. We’ve been very satisfied with Sebastopol Pool Service, 707−823−7665, whose people have been reliable and very competent.