Vesta Home Performance Retrofitting

We hired them to remodel our bathroom in June. It was supposed to be a 3-​month project, but it took them 6 months instead. During the last 3 months, Yves, the field manager, stopped giving us much update. We often had to remind him what else needed to be done. When we asked questions, he often ignored our questions or not email us back at all. His lack of involvement and attention frustrated us so much, and we believe that was why it took 6 months. The completion date changed 3 or 4 times, and every time it changed he did not give us any explanations why. The biggest problem started after the vanity we chose arrived in October. It was damage when Yves picked it up. Instead of ordering a replacement of the whole vanity, Yves chose (without talking with us) to replace just the damaged side panel. He told us the replacement panel was ordered but the arrival date wasn’t still unsure. After waiting for a couple of months, we called the manufacturing company to get the status of our replacement order (because Yves wasn’t giving us any update). We then found out that he never actually placed an order, and replacing a panel was not even possible. We needed to replace the whole vanity, which we would have wanted to do in the first place if Yves had given us that option. In the end, we argued over when the final payment should be made. We wanted to pay him after he installed the new replacement vanity because we had no guarantee that he would come back and do it after paying him. He wanted to get paid because the project was nearly done and the bathroom was functioning. So we now have a beautiful bathroom with the damaged vanity. They gave us a discount on the final payment, and we agreed to pay and deal with the damaged vanity on our own. We’re so glad that they’re out of our lives although the bathroom isn’t completely done. We do not wish for anyone to have to go through what we had to go through. So we would not recommend them at all.

We were referred to Vesta Home Performance through a heating contractor who was installing a gas furnace for us. I called three times over a 10 day period with no response. Finally the heating contractor called andI received a call back immediately. Salesperson came to our house to review our energy audit and had great suggestions for our home. I never heard from them again. Their loss.