Thomas & Thomas European Auto Service

Very very bad experience here.
Unfortunately unlike others, I did not have good experience with them. I had trouble with my car trunk not opening. Came here to fix it. After the day they said that there was one small piece they need to order, and that it will arrive the next day. So I took my car back and went the next day as they asked me to. However the part was not there the next day either. They asked me to wait till the afternoon and said to take the car back (again) and come back the day after. I asked them that if they were certain the part would be there. They said yes. But the next day it was still not there. I wasted 3 days lots of time trying to coordinate my daily commute to work with dropping the car off. However nothing was done.
No apology ever given. After the 3^rd time they said they’d call me when the part arrives. Never got a call from them ever.
Not only that, they messed up my car —
They popped some fuse near the dashboard and that my trip and time got reset every single time I turn off the car.
They messed up with my trunk that some part has come loose.
They also messed up with my driver side door — the switch that is used to open up the trunk. They are now loose and I can’t even get them fixed without changing the whole door panel.
I will not recommend anyone to come to this place.

My VW had an electrical problem. The repair was completed much faster than I had expected and the cost was much more reasonable than if I’d gone to the dealership. This repair was done 2 months ago (since the date of this post) and the problem hasn’t returned so I’d say it was a job well done. The owners seem honest and sincere. I will be returning for my next repair.

This place is awesome. My 94 Ford conversion van was broke down for two months down the street from their shop. When they noticed me sitting inside the van every day for 8 weeks and not moving they felt bad for me and fixed it for a case of Pacifico. You guys are amazing!

Paul and Adam are running an auto repair shop beyond anything I
thought existed anymore in America. They are the consummate professionals at their craft and their work is priced most carefully and fairly.
Dave Esty
Ballard

I do most of my own car repair, but sometimes I don’t have the time or inclination to take on some projects. When that happens, Thomas and Thomas is my go-​to place. I know what parts cost, and some places really go too far on markup. Not this place. They also know where to get good quality parts at good prices. Absolutely fair labor charges, perfect workmanship and they go above and beyond in service. Last week they dealt with my wife’s Honda civic many ailments, and delivered the car to our house after service spotlessly clean, which is amazing considering the kid + dog general slobbiness of that thing. For my 40 year old BMW, they work with me to do parts of projects that I can’t – things that require presses or a lift. Love this place.

These guys are the best.
I used to take my VW Golf to a small VW/​Audi shop which was fine but the prices just seemed really higher than they should be. Been around to different shops but never really found the «one». Took a chance on these guys after a friend suggested them. I’m not someone who knows anything about cars, and I’ve had some expensive lessons because of this, but these guys did not try to sell me on anything that I didn’t need. Perhaps not a frilly, fancy place (and they were very busy so don’t expect the turnaround time to necessarily be instant) but I’m glad — I just needed my car fixed.
My car needed a new power steering pump and hose. I ordered parts online and had them do the labor. When they installed the pump, turned out it was completely dead. Even more fabulous, the power steering hose was incompatible. Had to order a new replacement pump (and wait for that to arrive) — and this one worked but ended up being really noisy according to Pal (pronounced «Paul»). As he told me later he ended up picking up a used part from elsewhere that worked great and cost half as much as the one I bought online. I thought I should probably buy them a case of beer or something as a token of thanks. Pal was pretty nice about the hassle. Oh, and they put a clamp on my front bumper (which had been sagging from an accident) and made it look 10 times better — didn’t ask them to do this. These guys might be the One.

My brother was visiting from out of town when a control arm on his A4 failed. He really needed it fixed ASAP and T&T were there to save the day. We got the car to them by noon and they had a new one installed by the end of the day for a reasonable price.

Haven’t actually had service done here, but they helped me nonetheless.
I needed a simple bit of mechanical advice concerning my Mercedes ML350. I’d gotten in a bit over my head with my transmission. I didn’t feel it warranted taking the car in and hoped I might get some friendly advice. Graciously, they gave it to me. When I do need service on the car, this is where I’m taking it.

My 96 Jeep Grand Cherokee didn’t take a jump from another car, I thought the car was a goner. I had it towed to Thomas and Thomas. My partner recently had excellent service from Adam. To my surprise Adam revived my car and was honest about what my car DIDN’T need (before my battery failure I had a prior quote from another shop adding up to $ 2,400 for non battery issues). All of this AND my car was cleaner than when it was towed in! HOME RUN! THANK YOU THOMAS AND THOMAS!

The most amazing mechanics in Washington State. These guys have the best customer service and I totally trust them. They actually provided me with a diagnosis without charging me for it. It was absolutely amazing!!! My last «family mechanic» took me for almost 1000 bucks to do a 60K mile tune up on my Toyota Tundra, these guys did the same exact thing (except a little bit more) on my 90K tune up and it was 300.00. I will never take my car anywhere else except for Thomas and Thomas AGAIN! Thank you for the service guys! If you are interested in a fair, honest, and all around GREAT mechanic. Thomas and Thomas is the ONLY Place i found!!!

The good and bad.
Good, they fixed my car’s oil leak and did it for a fair price.
Bad, the first time they sent me home after a 60k service, it was leaking so badly, the low oil light came on after day and i almost toasted my GTi. And they misplace some of the under carraige paneling.
I’m giving five stars because they said initally they had thought the leak was from a loose drain plug and they were able to fix the problem right away once they figured out where it was coming from. The car no longer leaks and i think uses less oil than it used too. (perhaps there was a slow leak all along.)
So if you are able to participate in helping them help you keep the car running, this is a good place to go.

Took the day off work because when I called the day before they said to bring the car in at 9am so they could diagnose it. When I brought it in they said they could look at it before noon since I told them I had to be somewhere. When they didn’t answer their phone I stopped by to find out what was going on and they hadn’t even looked at it yet. If they would lie about having time to look at the car I wonder what else they would lie about. UNRELIABLE!

Approachable and Affordable. These guys have been keeping my vehicles alive for years, my wife and I have three BMW’s 334, xxx miles on a ’89 325ix, 225, xxx miles on a 2000 528i and 145, xxx miles on a 2000 M5. They always pick the best quality parts & use the right fluids, full synthetic oil etc… and are very reasonable. Adam and Pal are very focused on what is necessary to keep a vehicle safely running and not concerned about finding problems to fix that are not in fact PROBLEMS. I second the review that says to not mistake a no nonsense straightforward approach with surliness because they are busy but still manage to get stuff done on time. I no longer live in Seattle but have driven down from Bellingham every time I needed to see them for five years, they have always accommodated my schedule and treated me right. Pal and Adam appreciate it if you bring lunch once in a while… I spend a lot of time there. i have had automatic transmissions fluids and filters changed twice in the 528i, no such thing as lifetime fluids if you want to drive the mileages I do. Alternators, CV joints, Brakes, Shocks, Struts, Control arms, Tune ups and Radiators done over the years. BMW power steering fluid reservoir, and hoses WILL fail around 90, xxx miles. They are frequently replacing parts on my vehicles and I feel it is a much better deal than driving a brand new vehicle AS LONG AS these guys are IN BUSINESS. They really do make driving a nice European car feel new even if it is 31 years old.
Talk to Adam & give them both Good Food Or Bring in Good Coffee for best results. Treat them like family and they will return the favor. Double short Macchiato’s by the way. Gabor wants a Mocha if he is there.

Thomas & Thomas are two Hungarian brothers Pal (pronounced «Paul») and Adam akin to «Click & Clack.» My family has owned numerous Audi’s & VW’s and we’ve been using these guys since the 80’s. They are partly why we continually drive VW & Audi because it stays affordable and reliable with them as our mechanics. They focus on European cars but they still fix Japanese & American too. They are diesel experts & know a lot about the older European cars too that the dealer usually avoids. They try to source the better made European parts when possible & don’t jack the prices up on parts. They’ll even let you bring your own parts in to install. They are about half the cost of the dealer in terms of total labor & even the local VW dealer would refer older cars to them. I am an Audi Club NW, BMW CCA PS, Porsche CA driving instructor & I have referred many happy customers here.
If you want kiss ass service with a fancy shop go else where. Just drop the car off and they’ll fix it quickly for a good price. No appointment necessary because they’re usually wrenching on a car to answer the phone. These guys are relatively quick, affordable & honest.

I took my European vehicle in for new shocks/​struts and received excellent service and quality work. The pricing for the parts and work was competitive and I would say it was a good experience. The job was done when they said it would be and they even stayed open late so I could get my car after work. Adam runs a good shop!

Located in Phinney Ridge, Thomas & Thomas is a great place to take your European vehicle to. I have a TDI and have been in several times. I consider them to be trusted diesel mechanics.
I’ve always spoken with Adam. He’s a nice guy. They have fair prices. Below are sample costs I incurred when taking my TDI to their shop (please note that I supplied my own fluids):
Oil change: $ 10 + $ 7 for filter = $ 18 and change total
Coolant flush & fill, brake flush & fill, transmission drain & fill = $ 97
Tell ‘em Billy sent ya.