The Watermill

We have had a pool service contract with the Watermill for the past year so this review is about that service, not the store or walk-​in water testing services which I don’t have much experience with. Our contract is a monthly service in winter and weekly service in summer. The pool has been serviced every week this summer by a very nice young guy named Taylor who has always gone out of his way to make sure my concerns, questions or requests are handled. And he has come as scheduled every week on the same day at approx same time since May.
Last winter we had issues with our previous service guy who had a habit of not showing up for our monthly service and meant I had to call the service department on my own to ensure someone would come which was annoying and once resulted in a green pool bc we were out of town. He’s not with them anymore and I have had no concerns since then.
Ashley takes a little getting used to but she’s efficient, answers questions and gets back to me promptly which is all I really need anyway.

These guys are (usually) great with their advise for pool chemicals etc. Will check your water for free and make recommendations as to what to do. Have been concious of recommending ways for us to save money and dont always push their products unlike the other guys at AQ. The older gentlemen seem to really know their stuff, but the young kid has given us some bad advise. Now, for the service department. Yes, Ashley could use some customer service training as well as improving her communication skills. No need to go into details, but will continue to go to them for water tests and products, but would not use them for service.

Rude and scam artists! Stay away!

Honestly this place has gone down hill in the past year. They are supposed to take care of our pool every two weeks during the summer months. Today makes two and a half weeks since my pool was serviced. I called them to discuss this issue and was not able to talk to anyone in the cleaning department. I got to speak to the lovely (NOT) Ashley. Wow she’s got an attitude. Very poor customer relations skill with her. She was rude, and basically told me that its not her problem. I explained that my pool is turning green and that I was going to have to go buy chemicals and shock the pool myself. She got smart and said that sounds like a good idea. I explained that I shouldn’t have to do this as that is what we pay them for. She again said it’s not her problem. A couple months ago they sent another lovely (NOT) individual out to clean the pool who was on his cell phone the whole time and cussing up a storm. I called to complain and who did they send out the next time??? You guessed it the cell phone cursing guy. If you’re looking for a pool service company keep on looking. WATERMILL SUCKS!!!

Rude, delayed service, did I say rude?

Don’t do business with these guys. I had wasted my time and my money and now I have to hire other repair guy.
Not only they are not good at hot tub repair, but also they are not honest to clients.

I live close by and go here all the time for parts for my hot tub. I’m having a hard time understanding some of the complaints, as these guys help me out every time. Maybe it’s because I’m not a knob, and I give businesses the benefit of the doubt before trashing them on the interwebs. If you know what you’re doing and need parts, this is the best (and only) place in town.

Don’t ask them for repair service.
I moved into a house that had a spa built by the previous owner. During the inspection we could not get it working. I asked the seller to fix prior to moving in and they hired Watermill to do the repair. It’s a long story but they didn’t do a good job and I’ve attempted to have them clean up their own mess but they won’t…without charging me.

Been in the store a few times… Employees seem helpful and test my water for free– even If I didn’t buy anything that day. Had them replace my spa pump when it went out– Repair guy showed up on time and price seemed fair. I wasn’t going to be home when he was there so I asked if they wanted me to leave a check out. They said they would just sent me a bill… Easy to work with.

Family has spent 8+ years with this company. Bought our second hot tub cover with them and told the price included free disposal of the old cover. Well we went back to drop it off and now they want to charge us $ 30. We will not be back to this place. Too bad the servi e has gone downhill.

I have been with WaterMill with 10 years and its professionalism and quality of service has been gradually descending and I am now looking for a replacement.
We have a service contract with them to take care of our pool. They have missed a couple of services and charged us for it. The water turns green and it’s easy to spot. The owner eventually not charge us but he really has an attitude.
Just this week, they did it again. This time they claimed they dumped $ 200 worth of chemical to my pool. First, they should kill any living organism in my pool. Second, the pool is still green?! How come? We went to the store and learned about how much chemical is really need. Ends up ¹⁄₁₀ of the amount is needed to keep the pool clean. Not $ 200. Then they wanted to terminate our contract and give us our money back. Is that how you treat customers?
Overall, they hired ignorant and incompetent workers, and they don’t really care about you.
Watermill will make your water green and rip you off. Run.

Go elsewhere.
I went onto this place about a month ago about my pool. They gave me a price list one month ago for product for my pool. While I was there they said they would send someone out to look at the pool to give me estimates, test my water and so on… they never came. CON: Incompetent.
Unable to find better prices elsewhere called today and decided to place and order.
They quoted me over the phone $ 60 MORE than the price on the list. I asked why the difference, they said cause «there prices went up.» Thank you Capt. Obvious. I then asked why the list said «prices good until ⁸⁄₂₀₀₉.» He said, that he would sell it to me at the price on the list if I spent 10k with them a MONTH… ohhhh that’s what this price sheet means. Got it. CON: DISHONEST.
I told him that I didn’t know why I was given this price list then… he laughed, literally laughed, and said «spend more money here and then lets talk otherwise… ‘laughed some more’… good luck.» CON: RUDE.
Seriously? Seriously? This is how you do business? Seriously?

We have been in to Watermill 4 or 5 times over the last two years, being not so good about keeping up with our declining hottub. We’ve always had really knowlegable, helpful service, and they’ve given us tips on how to do things ourselves instead of having them come out for a fee – for example, we had to buy a new jet and install it, so they gave us a few tips on how to do it ourselves.
They also came to give us an estimate on moving the piping and were nice about it when we said we’d have to wait a year or two, regardless of cost, and they gave us some free advice along the way.
The owner, who is often in the store, is a nice man who is genuine and sincere, and has always been helpful to us, including spending 20 minutes answering all of our questions when we’ve only purchased water-​testing strips. :)
We are not the easiest or highest-​paying customers, so when a company still pays a lot of attention and takes me seriously anyway, I recommend that company.