The Body Shop

I used to love shop here since 5 years ago-​today I had the worst customers service since
The lady helped me today was quite friendly at the beginning, but pretty strange/​rude at the end,
” $ 15 OFF YOUR PURCHASE once you’ve collected four points”. I have 5 points, this lady told me I need additional 8points
After this experience, I will certainly never go back to that store again.

UPDATE: My friend recently had a conversation with the current Manager of this particular Body Shop. My friend reported that she had a positive experience and communicated with the Manager that she does not want anyone to be fired or to get in trouble, but rather, some formal training addressing sensitivity and practicing better judgement. I was pleased to hear that the Manager said The Body Shop does not represent or encourage that type of behavior. While this doesn’t change the fact that this incident DID happen, it does show some beginnings of change.
This review is not in regards to the products or the services provided from this location’s store, but rather a review in regard to the poor treatment from the staff, to which I can only presume as racism or elitism.
My friend, whom I’d like to add was a former employee of Lush at the same mall, was profiled for whatever reason, and ultimately kicked out of the Pacific Place Mall due to false allegations from the staff working there yesterday (¹¹⁄₃₀) around 4:30 pm.
My friend was at the mall to see the new Hunger Games movie and had some free time before the movie began. She went into The Body Shop to window shop and kill time. Immediately she felt some weirdness, because not a single Sales Associate was approaching her to offer any help. (If you look at the other reviews, it seems as though this location is infamous for Sales Associates following people around the store trying to up sell and suggest items at every turn.) When there was an approach, the Sales Associate asked her if she had any questions about Tea Tree Oil, which was after my friend had already looked at those products and moved on to another section of the store.
After looking around for less than a 10 – 20 minute period of time, my friend went to leave only to be greeted by a Security Guard. The Security Guard said that the Employees claimed that she may have been stealing! My friend being completely cooperative, allowed the Security Guard to check her bags and pockets with no found stolen merchandise, because there WERE NO STOLEN ITEMS. When the Security Guard realized she had NOT be stealing, he profusely apologized and let my friend go on about her business.
After calming down, my friend returned to the store shortly thereafter for the District Manager’s contact number and/​or Corporate contact information to file a complaint. The Employees would not give it to her. As she was leaving for the second time, she was greeted yet AGAIN by another Security Guard. This time, the Security Guard said that the Employees made reports that my friend had threatened them or made threatening comments to them. This being absolutely far from the truth, my friend was nonetheless forced to leave the mall and had to get her movie ticket refunded.
Though I was not there, being a long time friend, former co-​worker, and supervisor of my friend, I can assure you that my friend would not steal or threaten anyone. This is a person who works multiple jobs in both food service AND retail. She is kind, smart, funny, and has nothing but positive energy to bring forth to this world.
The only reasons these so called Sales Associates could have felt threatened or assumed that my friend was shoplifting, was either because of her skin color and/​or they didn’t like her appearance. Their complaints were and are completely false and I refuse to shop at ANY Body Shop and will no longer be a patron at the Pacific Place Mall. If this is how people are being treated in Seattle, one of the most liberal and progressive cities in the Nation, then I will steer clear of a place I KNOW wrongly accused and treated my friend.
Just to let you know, I have only written ONE other review on Unilocal.So long ago that my profile had my maiden name, and I had to reset my password. I went through those steps of updating and resetting my information to write this review because what those Associates did was WRONG. We are currently in the works to talk to The Body Shop Corporate and approach the media about this event.
This will not be the last time you hear complaints about this store.

Victoria was an incredible helper. Definitely one of the nicest people I’ve incountered in a store. Great customer service and could answer all the questions I had about the products for my skin. She even suggested a couple of things I’m pretty excited to try! If I lived in Seattle that is the only Body Shop I would go to.

I stopped by to pick up a couple of things. Hate how I was being watched like a hawk. And every time I go to a different section, the sales guy would walk up and say how good certain products are. Back off my grill and let me just shop peacefully, will you? If management is reading this, I hope you improve your customer service by telling them to just greet people and offer to ask for help when needed. Don’t just tell your employees to STALK us.
I wouldn’t return to this store unless I’m desperate to get something.

I love The Body Shop. First off, the company as a whole benefits so many amazing causes such as Human Rights, Animal Testing, & protecting our environment. I have been using their body butter since the early 2000’s & have honestly not found anything better. They also have amazing sales all the time.
I have encountered quite a few associates at this location and they are all really helpful and always suggesting ways I can save a buck. I also have a habit of forgetting my membership member and they are always seem happy to look it up. They are also great at not being pushy. If you say you’re just looking they leave you alone, which is totally appricated.

Superb customer service!

They do not sell candles at this location, which was the exact reason why I came directly to this store.
It’s a small store, like many Body Shop’s are, and filled to the brim with their body products. Overall, great company and products.

I’m totally happy with The Body Shop. Yes, it’s a big chain, but unlike it’s rival, Bath & Body Works, this place doesn’t overwhelm you with cheesy fruity, over the top scents. Aren’t we sick of Country Apple yet?!
Similar to their competitors however, they offer deals like 3 for $ 30. And while some might find it hard to buy three items here, I usually stock up on 2 or 3 of the same thing. Their olive oil body wash is spectacular. My boyfriend and I both use it and not only does it appear to work well, the scent is perfect for a man or woman. Score! Likewise we both enjoy their banana conditioner. Just be aware that these items smell SO good you’ll be tempted to taste them and see if they’re actually edible. Showering will undoubtedly make you hungry.
There are scrubs, loofas and body butters too. I don’t shop for makeup here was but tempted to check out their offerings. I also loved the little gift packs A small zippered re-​usable case with mini items was only $ 15. Instead of buying it for someone else, it’s a great option for taking things on airplanes. Super handy!
My non-​metrosexual boyfriend has been a longtime fan of this shop and has one of their rewards cards. I’d say we save at least $ 50 shopping here with it. So for something like $ 10 to get the card you get discounts on future purchases and $ 10 for your birthday. That makes up for it right there! We got $ 15 back on our recent purchase just 3 items.

The Body Shop is having an amazingly huge sale at this time of the year. Its definitely worth the car ride from Vancouver!
The staff here are really helpful in answering all of my inquiries, she gives a really honest and detailed explanation for the products inside. We were able to get a 50% off from the scratchcard, along with the groupon my friend had. We ended up spending ¼ of the money for a whole bag of products!
For me, I think their body wash line are the best. They smell really nice & moderately priced.

We had 2 groupons ($ 80) and upon entering we asked what was and wasn’t included under the coupon, the front gal immediately took us to the front of the store to spin a wheel, where we were granted 40% off our entire bill. She then ran the math and told us how much we had to spend. The sales staff are attentive, and when I asked for recommendations for a certain product, they were full of knowledge and able to honestly recommend products they use personally. We somehow got 50% off the entire bill. They went out of there way to save us money, and we felt great for it.

Went there for my bday, lady at the counter — Beverly — was very very nice and helpful. Just want to say thank you; vanilla oil she recommended rocks.

I love The Body Shop cause one– the scent of the products are very welcoming and smell wonderful, two– the staff are very helpful and inform you on what you are buying… for those who are complaining that the associates are asking if you need help or are always nearby, the reason is because some of he products have a purpose and not just to smell good. The body shop is a store to take care of your body and when I went there, I was looking for soap that wouldnt make me itch after I was done showering… one of the associates helped me find a soap that would not make me itch after showering and an exfoliator to also make sure that my skin was clean. To make it convenient, the smell of the soap was wonderful. The shea and moranga soap bars are the soaps that I bought prior to the lemon soap bars and the shea and moranga are moistorizers.

I bought a $ 20 Groupon for $ 40 worth of products (I know, I know, math fail). It’s been years since I went into a store– the smell hits you like a brick in the face. Not only is it strong, it’s plasticky and really terrible compared to equivalent bath product stores. I went in with Dana W.; we were there for less than a minute and a half and were not left alone for more than 30 seconds. It wasn’t that the sales associates were trying to push products on us, they just kept offering us help, which was sweet, but got to the point where I just started grabbing things that added up to $ 40 to get the hell out of there.
Last time I’m going to The Body Shop.

For what it is, I suppose it’s acceptable. I don’t like lathering up with things that smell like a fruit basket.
Thelma (I’m Louise) loves their Satsuma scented products, so I loaded up on those for her birthday.
The sales staff just barely avoided my wrath.
Everything I picked up was apparently on sale or meant to be bought in bulk.
«You know those are buy two, get one free.»
«That soap is buy three, get the fourth free.»
«Those are buy one, get one free.»
Why the fuck don’t they just lower the prices? Trust me, none of that shit is «free». And quit stalking me while I shop.
Thelma and fucking Satsuma scented body butter be damned!

I bought my first Body Shop product (gold eyeshadow) many many many years ago in London and have been entranced since. On 6÷30÷08 I wandered in, lead by the yummy smells, which is usually how I find myself in there.
The young lady working was pleasant and didn’t stalk me as though I were a shoplifter (I really hate that). They use to have a peppermint shampoo specially formulated for my hair type (limp), but nowadays it is a nettle oil shampoo, but jeepers it smells good too! I’m also a sucker for their hemp lip balm.
I overheard the sales lady ask another customer, while ringing them out, if they had a June birthday. This piqued my curiosity so the first thing I blurt out when I step up to get rung out is that not only do I have a June birthday, but it’s today! I wasn’t sure what I’d get but it did my bruised ego good to have a complete stranger fawn all over me for a few seconds. My birthday prize was a free «rewards» card (jeez la-​weez, everyone’s got a rewards card these days!) that’s usually $ 10 to purchase. I present it with purchases and get points to buy more stuff. Um, okay! Thanks!

I love The Body Shop. I love them because they’re against animal testing (have you ever read the labels on Bath and Body Works products? «This finished product not tested on animals»).
I’m a «Love Your Body» member and came into this location to score my free stuff. Much to my dismay, my purchase allowed me to get my free stuff THE NEXT TIME I go in. Oops, my bad (I don’t say my bad in real life… really). I was approached right away for help, but I was on a mission, so no help was necessary. I gathered up my stuff in my tiny basket and meandered to the register. The guy was really funny… probably like 5 years younger than me and he kept calling me sweetheart. It was cute. He also offered DETAILED instructions on the use of the bubble bath I was buying… how many capfuls to use and when to add it for maximum bubblage. He knew a tad bit too much about the bubble bath, which, I guess, makes him a good salesperson. Like I said, funny.
Minus one star for not having body spray (the company doesn’t carry it, not just this store).
I’ll be back to get my free stuff!!! And the discount!!!

I can not walk past this store and not go in, the smell gets me every time and I like to follow my nose.
Thank goodness the sales staff aren’t very warm, friendly or inviting because that makes it so much easier for me to walk in, smell a few things, try some body butter on and walk out with out buying anything.