Sephora

I thought more than the products selection, the customer service was excellent here at U-​Village. Sephora is a cosmetic chain and I usually don’t have much expectation on services but every time I come in, I leave happily because I either get helped or when I ask for help, they give in their 100% per customer.

I have been there twice, and today was the last day I will step foot in that store. Both times I received horrible customer service. It’s like you have to beg them to help you, and not because they are busy. I literally stood in front of 5 girls that work there without any help. They just gathered in the back and talked while I was waiting for someone to help me. I would have spent quite a but of money there, but the bad customer service just left a bad taste in my mouth.

Amazing costumer service!!! Every staff member was super helpful and went above and beyond to help me. I came in looking for new foundation and after looking around lost. A employe stopped and asked me if I needed help. And she was great giving options and tone help. And went and grabbed the one I needed. Which was great since it was me, my double stroller and my toddler in tow!
The location seems small but it could be because it’s super crowded with make ups galore! My daughter loved all the make up that she could sample! I usually just shop online but when I have a chance to come to this store I always do!
If you love make up I highly recommend coming here!

I actually really like this Sephora, despite it being at a location I wouldn’t go to often due to distance. Whenever I do go to this location, whatever I’m looking for is in stock and I’m not being hounded or treated as if I’m going to steal something just because I’m taking my time looking at products. It’s not huge here, but it never feels overly crowded and I’m able to actually look in peace, unlike the Southcenter location.

The realm of beauty and skincare is a nebulous one; with new products constantly hitting the shelves, I am skeptical of anyone who claims to have comprehensive knowledge of each and every item in stock. To my surprise, I did not run into that dilemma at this Sephora location. The staff members rely on each other to fill in the gaps of their product knowledge. I am deeply grateful for this because makeup can be quite the investment, and a trial and error approach would much rather be avoided. The U. Vill. team did a great job of passing me along to various associates who could best address my questions without making me feel like I was being just that, passed around. A special shoutout to Kia whose enthusiasm and effervescent personality made it so very painless to spend such a big chuck of my paycheck on makeup.

I really like this Sephora. Each time I go in, I’m instantly greeted by a friendly face, asking what I might be looking for. Recently, I’ve found a new moisturizer/​toner that I love, that was recommended to me (Algenist), thanks to the ladies at Sephora.
Clean location, large selection, I’d say it’s a medium sized store (not their largest, by far). Whatever they don’t have in store, they’ll give you a free shipping code to have shipped to you.

I went into sephora today to look for a new concealer, I politely asked a worker if he could help me and he rudely said «just a minute» with a subtle eye roll. when he finally came over to me I told him what I had been using, why I didn’t like the product, and asked for suggestions and he led me to one product, told me what shade I MIGHT be, and rushed off. most sephora people are very friendly and helpful but not today. didn’t end up purchasing products because of the lack of effort from the sales person who assisted me. disappointed.

This is usually my go-​to Sephora in Seattle, mainly because it’s the closest to where I live.
This is probably one of the smaller Sephora locations I’ve been to, but they do carry most of the popular brands and products (or at least all the ones I look for). I think this location is more neat and easier to navigate than the downtown location. Unless you are looking for something very unique and specific, this place would mostly likely have what you are looking for. It also has less shoppers which I like because I like taking my time testing out products without worrying about being in the way.
I noticed that some people tend to have pretty bad customer service experiences here, and I’m not sure why because every time I come here, I’ve had some of the best customer service at a Sephora location. I’ve noticed that this place have less people working than the downtown location, and that’s probably because this location don’t have as much people coming in and out. I always ask for help here just because I feel more comfortable asking someone for help because there are less people here. One time, I came in search of the Tatcha products that Sephora just started to carry. I asked someone because I couldn’t find. The woman I asked was actually busy with someone else and I didn’t know, but she immediately flagged down someone else that could help me. She walked me through the whole process of how to use it and even offered to help me test the product. But I had a full face of makeup on so I just tested the product on my hands. She was attentive the whole time and made sure I liked the product and was comfortable with using the it before I decide to purchase it. (It was really expensive so I’m glad I at least learned how to use it so I don’t waste any of it.)
If what I said above didn’t show how great the customer service is here, I’ve got more to say. Another time I came looking for a very specific shade of pink eyeshadow. I walked around the entire store probably 3 times. I was asked multiple times if I needed help by this one person and I said no every time because I didn’t really know how to explain to her the eyeshadow color. But after 30 minutes of browsing, I finally asked for help. She then walked around the whole store with me and picking out all the pink eyeshadow products that they carried. She even helped me try out all the eyeshadows on my eye to make sure I find the right one, or one that is closest to what I wanted.
To summarize, they definitely carry less product than other Sephora locations because it is small, but I think the customer service is much better than other places. (Maybe I just come at the right time when all the better workers are on shift.)

The one redeeming aspect of this Sephora location are the ring-​out girls. Every time I’m at the counter, the check-​out girl is friendly and down-​to-​earth, perhaps this stems from the fact that they might be solely check-​out workers and are not arrogant in their job position.
It’s makeup, your job is to make women feel better ABOUT themselves, not feel so good about yourself that you think you’re better THAN them.
When I go in, no one asks if I need help. In fact, they appear to be running the other way or trying to appear busy to avoid me approaching them! When I did grab ahold of them (and was amply shocked at her horrid makeup or lack thereof) I asked for a VERY simple thing, and made it clear I was going to buy whatever she found me. Easy sale, just like that. I asked, «I am buying a gift for a friend, she doesn’t wear a lot of makeup and I want to get her just a little kit put together, any recommendations?» She looked blankly at me, «Well…some stuff from Benefit or Smashbox maybe. Or beauty-​to-​go…» After making some lame general recommendations (something anyone could’ve done) she walked away.
I have never seen such bad customer service! Even someone on the street would be willing to answer my question better.
Lack of cosmetic knowledge and even further lack of customer service knowledge. If I need something I’d rather go further and give my business to another Sephora.

Although this location is small, the customer service is tops. They don’t carry all of the shades of the UD Naked palette if you are just wanting to buy individual colors, but so far that has been the only downside to this tiny location!
This is definitely the go-​to beauty needs store between downtown and Northgate!

My review is strictly re: their customer service. I went to the store a few evenings ago to find a new liquid foundation. I walked through the entire store browsing all the selections and not once did I get a «hello» or «may I help you with something?» There were two employees who were standing just a few feet away from me — instead of trying to help customers, they kept on with their personal conversations. Apparently, employee’s personal conversations are a priority over customer service here.
To the store manager — please let your employees know that even a quick «hello» can go a long way.

This Sephora location is OK, except for the Formula X nail polish display. Most of the sample bottles I looked at had all dried up and were unusable. It was completely gross, but still sitting out! I was disappointed because I wanted to try out Ionic Bond, but couldn’t.
I’ve been back a second time with no change.
I really expect more from a place like Sephora.
On the other hand, the perfume display is really nice and the sales associates in the store are also very helpful.

I wear very little makeup so I think all Sephora stores look the same. I don’t buy enough products to know which store has the best inventory, the most helpful sales team, or the least crowd. I love coming to U Village and I was here to see if I could redeem my Beauty Insider points for the deluxe sample version of Tory Burch’s fragrance. Unfortunately, it was a hot commodity and they ran out rather quickly. The sales person who assisted me with that question was very helpful and tried to call a couple other stores in the area, but no luck.
While we were waiting for her to make the calls, my mom and I stood around the makeup counter and saw that they offer free mini makeover (15 minutes, walk-​ins only). You can choose from a number of different options, including: smoky eyes, daytime smoky eyes, flawless foundation, faux lashes, and more. My mom wanted to try the daytime smoky eyes, and even though they were actually busy doing custom makeup application (a premium service, not a free makeover), they were incredibly helpful in trying to find a beauty stylist who was free to help my mom. About 5 minutes later, they were able to free up a stylist who specialized in Stila makeup line (sorry, I forgot your name!). She was wonderful! She asked a few questions and came back with a variety of Stila products and then started working on my mom immediately.
15 minutes later: TA-​DA! Daytime smoky eyes for my mom! She was glowing with natural matte color that matched her skin tone very well. The 3 different eye shadows, soft eyeliner and light shimmery concealer she applied on my mom highlighted her eyes very well, giving her a bright, fresh look without too much shimmer. It was a very good experience, despite the store being super busy. We walked away without the Tory Burch fragrance I wanted but happy regardless.

I love Sephora! It was crazy busy today so I wasn’t really greeted. It’s ok because I was able to look at everything I wanted to.

I like coming here because of the comprehensive selection of makeup. I’m not a «makeup person», but if I need a refill on the basics or just want to try something new, I know I will find something here.
Staff is friendly, and they are good about acknowledging you even if it is busy. Prices I think are pretty fair, and they have a large selection of brand names so you can find the same item (ex: eyeliner) in different price points.

The number of products they have, 3 star. but the service, 5 star. hence the 4 star.
This is a fairly small sephora shop so they don’t have as many products as normal. They were missing my Miracle BB cream and a lot of Amore Pacific products as well. So if you’re looking for very specific products, i would suggest buying online or checking ahead of time.
However, if you want great advice about recommendations, this is the place!
I received help from 2 of the staff and they were both soooo knowledgable. The first staff was great at recommending me brands that would work great on my skin and knew exactly what was and wasn’t working for me. The second staff got me a sample I asked for but then recommended me another brand to sample that she said is much much better on her experience. I loved the attention and the service i received here!

The staff can be hit or miss, but overall I really like this store. It is small, so it doesn’t have as large of a selection as their downtown store — but it is nice. They are extremely helpful and generous about samples, so feel free to ask!
I frequent Sephora (VIB Rouge here!) and have rarely had a negative experience. This outlet is close to the U District, which means that most college students will probably wind up here. The makeup counters are kept clean, which always shows good management, and I feel well-​cared for every time I step in here.
I highly recommend calling ahead of time and checking to see if they have a particular item in stock. Sometimes, this makes the process easier.

This is my go-​to Sephora store and I’ve had mixed experiences here. I like the concept of a store that has a bunch of different brands you can try, but unless you have some idea about what you’re looking for and what brands work best for you, it’s best not to shop here. I’ve found sales staff who are friendly and well-​trained, to ones who couldn’t be bothered and act like you’re bothering them. Sephora’s also pretty generous with the samples, and if they’re out of something they’ll get it from another store or tell you how to get it online with free shipping (they give you a promo code). You can also return any item you buy here, no questions asked.
The downside — if you’re used to getting your little Clinique mini pouches and samples during a special Clinique event, for example, Sephora won’t have that here. Prices may also be higher than what you can find online or at other places. And because Sephora only carries certain brands of products, you might not be steered to the right product for your skin/​hair type, etc.
And one final note, My favorite lip balm, the FRESH Sugar Advanced Therapy Lip Treatment — the one thing that makes me return to Sephora time and again — costs an abominable $ 25.00 and lasts about two months during the summer. It has no SPF, but my boyfriend and I both love the scent and like meth addicts we can’t stop buying them. For $ 25 I could get a burger, fries and a couple of beers at a very decent joint. But instead I lavish it on my thin excuse for lips. This purchase and the incense that I burn to worship my ancestors during the Chinese New Year are the only two impractical things I do all year. Way to go, Sephora. Well done.

If the employees who work at a MAKE-​UP store can’t apply their own MAKE-​UP, then you’re better off finding somewhere else.
I’m tired of going into Sephora and feeling minuscule compared to the «high and mighty» people who work there. Stop talking to me like I don’t know anything. I’m here to spend MONEY so you can keep your job. Don’t give me the stink eye when I ask for a sample because I don’t want to spend $ 40 on something that I may not like.
Get over yourselves, and learn how to treat customers.
On another note; I saw this one guy working there who seemed extremely helpful and friendly. I’ll try to look for him if I ever come back.

I am a Sephora addict.
The U-​Village store is pretty nice and I buy things here from time to time.
This weekend I bought the much sought-​after Naked 2 palette. I am happy now. Customer service was quick and good. No complaints!