Seattle Vault Self Storage

On Friday, we reserved a unit on the 5^th floor at Seattle Vault Self Storage. Saturday, we picked up our Uhaul and loaded up half of our stuff — what needed to go into storage before we had to be out of our old place on Sunday. We showed up at Vault in the early afternoon and were told that the ONE freight elevator for the ENTIRE building was down. The teenager at the front desk shrugged and told us it was being fixed the next day, never looking up from his comic. We were also told that the smaller elevator could only hold «a couple hundred pounds,» so we were fucked there too. We were stuck either paying for the truck for another day and having our stuff sit in it on the street overnight or go elsewhere. Of course we left.
We returned the $ 11 lock we were forced to buy from them, but weren’t refunded the money for the day. And the money for the lock wasn’t even actually refunded; they said they’d mail us a check which of course hasn’t shown up yet, and considering it’s a familiar tactic, I suspect never will. There is literally no good reason they couldn’t have handed us cash.
So a word of advice: ask if your storage facility has more than one freight elevator. Otherwise you might be left planning for a big, expensive move that ends up doubly expensive and a total time sink when you don’t have much time to spare.

I just rented a storage unit, and I was very pleased with the experience. Clean, dry, and well lit facility. Easy access and phenomenal location, all for a competitive price. What really set the facility apart from others was Leo. Leo is the manager and he did an excellent job helping us get setup, gave clear direction and provided excellent customer service. I frankly wasn’t expecting a superb customer experience, after all it’s self storage, but that’s what he delivered. Bravo and thank you Leo for improving a day that otherwise was all chores!

Rented a U-​Haul cargo van from here to move apartments over the weekend, and had no issues. The location is conveniently close to me, and I was lucky enough to be coming here on a weekend morning (yay for avoiding rush hour struggles). We were checked in and had the keys to the van in under 10 minutes. Dropoff instructions were clear, and we were charged a few bucks extra because we ended up driving the van a further distance than we estimated at check-​in time. I would definitely come back here to grab a U-​Haul in the future.

We spoke to the manager and the owner and we fought the charges on our credit card. You were no help what so ever and have a great scheme going on. I WILL NEVER USE YOUR BUSINESS AGAIN, NOR SHOULD ANYONE ELSE. I will pay 10x’s as much going somewhere else before I would use your company again. WORST CUSTOMER SERVICE EXPERIENCE EVER!

If a storage place and a hospital had a baby, this would be it. This place is absolutely SPOTLESS! Every time I’m here to grab stuff I feel like they just re-​painted or something — it’s the cleanest storage facility I’ve ever seen. And it’s well lit and not too hot! Great for being in and out and moving heavy things without sweating your ass off.
The loading dock can only fit 2 (maybe 3) cars at a time. If it’s busy you’re screwed. The place itself is also right smack in the middle of some high-​traffic areas. So be warned! It’s best to come here before/​after rush hour otherwise you’ll sit stuck in traffic for no reason. I’ve never had any issues coming here midday or midmorning.

This place is super easy and super convenient. Right smack in the middle of downtown Seattle with easy access to major roads and highways so access is real easy. The loading dock is located in a back alley so you won’t be bothered with any sort of traffic issues although if you choose to visit during or around rush hour, you may have some issues with getting in and out of the alley. They always have several flatbed carts available to help you move your stuff which makes things real easy and convenient and the whole place just feels brand new as they have done a real good job keeping the place from the type of wear and tear that can make storage facilities look run down and unappealing. If you need space for your gut of worldly possessions, then I would recommend checking these guys out.

Finally credited back the charges from 5÷20÷15 on 6÷13÷15. To clarify Seattle Vault Storage is not the Uhaul company and Ken made sure to have his regional managers get in contact with the Uhaul company to get the charges reimbursed. Thank you for your diligence and the additional credit back due to this almost month long ordeal.

I found out about Seattle Vault Self Storage through Spare Foot. They had the best deals and didn’t have any gimmicks which was amazing to find since so many other storage facilities would try to hustle me into purchasing different packages and what not. Leo was extremely helpful every time I called in and was very accommodating. Even though I ended up not needing the unit I reserved he was very kind and didn’t charge me a cancellation fee (which everyone loves doing these days!) Thank you so much for the great service!

DO NOT STORE YOUR THINGS HERE! Well, let me rephrase this: do not store your things here unless you purchase their insurance and bring your own lock.
I rented here because it was close to my apartment and needed a place to put my excess things. The move in process was great, manager was extremely nice, and didn’t hard sell me on their insurance, since most renter’s insurance policies cover storage units.
Fast forward 3 months — I’m back to get my couch. Open the unit door, and half of my stuff is gone! I tell the manager, he said they hadn’t seen anything stolen lately, and found «light tampering» with the door. And since I didn’t get their insurance, I’d have to pay my renter’s insurance deductible $$$.
My moving company said this has happened to a couple other people they’ve moved before too. Be warned!

I’ve been a customer of these guys off and on for years, ever since they opened. During that time I’ve rented a storage area repeatedly, used their trucks to move out and then back in again several times. During all that time the experience had been great.
Then today I rented a truck from Seattle Vault to move my things out. I asked the assistant manager to move the truck around to the loading dock. With me screaming to stop, he backed into another customer’s car. Then he hopped out of the truck and proceeded to inform me that I would be held accountable for that damage, not Seattle Vault. I then spent the next hour on the phone with my insurance and SPD. He apparently did the same with U-​Haul. At the end of that, he backpedalled and informed me I would not be held accountable.
It all turned out ok (though I didn’t get to move today as planned), but I’m very unhappy that the first inclination here is blame the customer. I’ll be clearing out my storage area at the end of the month and will not be using these guys again.

Pretty decent storage facility. They are heated, and very secure units, also one of the emplyees I usually deal with, is very nice. Better price then any other units in the area.

First off they are liars and unethical — reason enough to stay away. The unload and parking availability is poor. The vibe is very ‘downtown’ and sketchy people are commonly roaming both outside and in building. They are quick to hit you with extra fees like for locks and late fee if your auto-​pay changes. I’m glad to have moved my extra items out of Seattle vault now that my sublet is done.

The two people that help me rent the unit were very friendly and helpful. I showed them what I needed to store and they help me pick the best unit. All my furniture fitted perfectly, so thank you for that. I also think the price is very competitive. The best rate I found in central Seattle.
The location is good. Feels like it is secured.
My only complaint is that the unit was very dusty, so I had to put down plastic bags so my couch and mattress don’t get completely dirty.
So far I am very pleased with them.

I just moved my stuff into this storage unit. When I rolled up the place was slammed! About 5 people in front of me. Shawn dominated the line and everyone in front of me appeared happy with the service they received.
Once it was my turn, he did a great job of explaining my options and I feel really helped me figure out what the best deal for me would be. This place is very clean, organized, the hours of operation were a big plus in me picking this spot. The prices are competitive which I figured they’d be a lot higher considering the downtown location.
I’d recommend this place to anybody!

Clean, shiny, new, good rates especially with promotions through their website. Indoor storage means our electronics will be better kept than non-​climate-​controlled outdoor units. I did not rent a truck, just a storage space.
My friend and I stopped by and asked to see the storage spaces. Sean went out of his way to show us around. The next day we rented a larger space than planned, which was no problem, and he made sure to give us the one closest to the freight elevator. The locks they use are cylinder locks, not padlocks, so they’re much harder to pick — a plus. We bought the lock onsite and they don’t gouge you on the price (it was the same cost as padlocks at Fred Meyers). In general, Sean was very helpful and friendly.
Cons: They close earlier than I like. The area is packed with traffic during rush hour, though we did want a space close to downtown public transit. Anyone could theoretically walk in during business hours through the loading bay as opposed to other storage places where you need a key code to get into the area. There were a few other people moving boxes in and one or two seemed a little shady but maybe that’s what you get with storage places.
Note: the storage areas are open on top with metal wire grating keeping them secure. I figure that anything I leave in storage will get dusty on top if there is construction in the building. This isn’t a big problem for us but could be if you want to store couches or upholstered stuff.

We recently booked a uhaul online from this location. The transaction was smooth and the staff was very friendly and helpful. They were able to accommodate every request and explained everything very well. A++++ service from these guys. We ended up needing a truck longer then we originally booked for, and they immediately called another location and found us a truck that was only minutes away.
Also, a friend of ours has storage with these guys, and always enjoys the service he receives and the storage is very secure.
Overall, this is an amazing company.

Pros:
Good location
Very clean
Competitiive rates
Can rent a moving truck on site which is convenient
Cons:
If you move out after the 10^th of the month you are charged for another full month instead of each additional day
No 24×7 access and they close early — 8pm. This caused a lot of problems for us when we moved in.
We were promised a moving truck for $ 20 as part of a new customer package; when we picked up the truck the price had doubled to $ 40 plus a charge per mile

With an extremely accessible location, reasonable rates, friendly staff, and plentiful vacancy, Seattle Vault was a no-​brainer for my needs, and they did not disappoint!
Very clean units, plenty of sizes/​rates available, and a sense of security and non-​sketchiness.

I reserved a truck here from uhaul’s website because it was the closest. I went to pick up my truck 15 minutes early because I assumed there might be paper work to fill out. After the initial handing over of payment the employee searched for the keys. He quickly informed us he could not find the keys. After about 5 minutes of an unsuccessful search asked if we could do something else while he found the keys. No, in fact we can’t, we are moving.
At this point it became clear the employee didn’t consider it his problem. He had no solution for us and clearly did not care.
Eventually we got him to call a few other uhauls in the area. He told us one in Ballard had the truck we needed, gave us the address and sent us on our way. As we plug in the directions we realize the address is closer to shoreline, 8 miles in further (we were paying per mile, not to mention Seattle rush hour traffic both ways). We called uhaul traffic just to confirm the address and the traffic employee informed us that the reservation the vault store had made was cancelled. The traffic employee made our reservation at this point.
When we finally got our truck in Shoreline, the uhaul employee was more than helpful. He went out of his way to accommodate us. He is the only reason I would consider using uhaul again.
Find another uhaul location. Don’t create extra stress in your move by using this company.

Super convenient location, really friendly staff. They have everything you need (if you need trucks and storage) and are very helpful.