Roto-Rooter Plumbing & Drain Services

This was our first experience with a Roto-​Rooter service and we can’t imagine that there is a better technician there, than Jamie. He was honest and showed patience to answer all my questions and concerns. We had a sewer gas smell coming from our toilet and Jamie performed a smoke test to determine if there was an air leak, and where the leak was coming from. (I highly recommend this test to pin-​point the problem of a sewer odor) We determine the source and solved the problem with Jamie’s help. Many thanks.

We had issues with our bathtub and shower draining which led to issues flushing the toilet. This problem had been reoccurring so we decided to call Roto Rooter. They promptly came out to unclog the drain and were on their way!

We had Jaime come visit today and he was very courteous and knowledgable. We were doing maintenance and he knew exactly how to help and provided relevant information on how to make sure our sewer system is in proper order.

The Technician that came to my home, Pejman Arjomandi was very capable and efficient. I would highly recommend him. The only problem I had was that he offered to sell me a bottle of drain cleaner for preventive maintenance for $ 60. I checked on line and found the same product for $ 11 at Lowes. I would call that a gouge

Great service from Ron, he was very thorough and careful in clearing blocked main sewer line. He double checked after clearing one blockage and was able to find that there was another further up the pipe. That thoroughness means i won’t have issues down the road.

Love the ability to fill out request for quote online. Very responsive to call, flexible hours without after hours charge, friendly and professional staff (kudos to Arash!) It was so nice to hear the water going down the drain and the garbage disposal working! Thank you very much!

We had issues flushing the toilet after taking a shower. We let it go for a week, then decided to schedule an appointment with Roto-​Rooter. They were flexible in changing the time the day before.
Giovanni came out and talked through the issue. He asked questions that were relevant and smart about the situation (i.e. do you have a bathroom downstairs? is there a sump pump? ok). He did his research in grabbing the sewer lines on the city map, which was useful in locating that there was a clean-​out outside.
He sent the rooter down the clean out and the first few tries did not yield much. Seemed like a few roots, but mostly sludge build-​up. However, he kept going, and was patient through the process. He eventually got it to the point where the water was flowing again, so that the toilet would flush again with the shower running.
After seeing the success there, I did end up electing for a camera scope as well. Again, he didn’t cut corners and took it all the way to where it pours into the city line. He was patient and if he saw any blockages he did his best to clear them away so that we could get a full view of what was going on. He talked through the situation as I was recording.
This stuff is not cheap, but he produced results for the cost.

Mike just finished cleaning our drains! He was prompt, professional, friendly and efficient! He was super nice and explained what he was doing to my very curious 3 year old. Mike didn’t waste any time in completing the job. He didn’t leave a mess and gave us pointers on how to prevent this in the future. Price is a bit high, but you get what you pay for and he was helpful.

Jamie (aka James in company directory) was not only great, but quick and efficient to diagnose what was wrong with my kitchen sink. He’s friendly, personable and patient to walk me through what was wrong. He also provided good guidance on what I should be aware of using Drano (a no-​no for kitchen sinks) as well as how to tighten up the pipes to avoid leakage. When I called Roto-​Rooter via Unilocal mobile. They were quick to dispatch a local plumber within 30 min of my initial call. I’m accustomed to waiting half the day for service repairmen to show up (i.e. Comcast, Verizon, etc) but Roto-​Rooter were super quick, got it done first thing in the morning so my schedule wasn’t disrupted. Thanks Roto-​Rooter!
A bit expensive but to be expected when you need a plumber ASAP. :-)

We have beautiful 100 year old trees in our yard, which means we constantly have roots growing into the plumbing lines between our house and the street. We called Roto-​Rooter out last year and they did a great job so we called them back this year. Our technician Gio was very professional and showed me the scope video so I could learn about what our line looks like and where it has a break and roots. We will be calling Roto-​Rooter back regularly for maintenance to keep our line clear of roots.

We’ve been using these guys for the past 6 years. We have an aging house and our main sewer connection backs up every 6 months or so. I call these guys because I know that they will do a reliable job, do it quickly, are friendly in the process and their price is reasonable. Yup, we should get the situation fixed… but that’s not the point. Roto-​Rooter does what they need to when you need them. Highly appreciated!

Tried other plumbers like stop freakin call beacon. I don’t like to insult but ey suck! Beacon tries to steal every penny from you.
Roto rooter and florin Regus I definitely recommend!
A+
Transparent pricing
Quick
Reliable and gets the job done when others could not!
Thank you florin and roto rooter. I’ll reccomend to friends and family!

A service technician (Jamie) was sent within a few hours of my phone call. He was able to immediately resolve the plumbing issue, which was a backed-​up kitchen sink, that a previous plumber was unable to resolve. Jamie was very professional and worked quickly. He identified the problem and explained it clearly to me. I would recommend Roto-​Rooter to others and would hire them again for other work. In fact, we are hiring them to resolve a storm drain issue next week!

Wanted $ 398 to snake my bathtub drain. Need I say more? Ridiculous.

Paul checked all the lines in the bathroom and found the problem quickly and efficiently. He did a great job protecting the things in the room and cleaning up after he was done. I won’t hesitate to call for Paul again if I ever have another problem with my drains.

They came on a Saturday afternoon. The service was smart and efficient. We needed our main line snaked to clear a blockage that was backing up the basement sinks. I am pleased with the job but I thought $ 425 was a lot for an hour + job.

Complete rip off. Called for Insinkerator replacement. I also called the company who makes insinkerators to learn if the units are compatible with each other, (like the Badger 5 with the Badger 10) They said all their units are compatible.
When the service person came he quoted $ 495 DOLLARS to change the thing out and I already had purchased new insinkerator. The charge was labor only! He also said the entire top portion needed to be taken out or there would be leaks. This is not what the Badger company said.
Basically the fellow bid up the job with needless work and when he saw the disbelief on my face he knew he had reached too much and started offer a 10% discount! Ha.
I called the next plumbing place and they came and replaced For a charge of one hour labor which came to $ 140.00 Do NOT call Roto Rooter unless you are a fool.

It’s never fun to have to call Roto-​Rooter, but it’s even less fun when you have to do it when you are wrapping things up for the evening and getting the kids ready for bed.
The main drain in my basement was backing up. I called Roto-​Rooter around 7:30 p.m. after I figured out what was going on. The dispatcher told me they would have someone out within the next four hours. Four hours!!! I was potentially going to have to wait up until 11:30 p.m. before someone showed up? I was NOT happy, but what else could I do?
I kept the service call active, and then called Beacon. The dispatcher who answered the phone there seemed irritated to have to answer the phone. He assured me that he could have someone out within the hour, and then he told me what the service fees would be. I had to pay a service fee just for someone to arrive at my house. I needed someone to come out, and I needed someone quick, so I agreed, but I did not cancel the Roto-​Rooter call.
Not too long thereafter, Beacon called me to say that their technician had been delayed, so now we were looking at two hours. At this point I was just waiting to see who would be able to get to me first.
Within minutes after hanging up with Beacon, the plumber from Roto-​Rooter called to say he was on his way. I called Beacon and cancelled… and the dispatcher was ticked, but my problem was getting taken care of and I didn’t have to pay an extra service fee.
By 9:30 p.m. – two hours after my call – everything was taken care of. The kids got to bed later than I would have liked, but since the access to the main drain is right outside of their rooms, it could have been a lot worse.
While I hate unplanned expenses, I am glad that it was fixed within a reasonable time frame.

I would rate this between 3 & 4 stars because of the cost alone. If I could brake it down, I would chose 3 stars for price and 5 stars for service.
I was told that my technician would be there between 1245 — 345 and the technician was late. He was held up at a previous job which I cannot fault him, I however can fault the planning from a management level.
I think that with waiting 4+ hours to get my kitchen sink drain fixed the person on the phone should tell the customers wha the hourly rate is and if they have any set fees when you tell them your problem.
I would hire this technician again though. He represented the company well and cared about my issue.

Roto rooter came within an hour of calling them at 8pm. Kenny was our plumber and he was very friendly and trustworthy; two very important things when we are welcoming someone into our home! We will definitely use roto rooter for all of our future needs!
We found a $ 50 coupon online after booking our appointment and just had to show it when Kenny arrived!