Pacific Auto Detail

I would give them 0 stars if I could. Took my black BMW for a wash, did not get a call when it was ready, car had water spots all over it still, dirt marks on the rear trunk, and swirl marks left like it was washed by an automatic car wash. For $ 65 for a wash and vacuum I expected more, if I knew the this would be the outcome I would have washed it myself. Would not recommend anyone to go here.

Austin was professional and did a great job. He even was kind enough to take mean hour and a half earlier than my appointment !! Would return in the future for sure.

I was very impressed. I had an Amazon Local deal for an interior shampoo that I forgot to schedule and was coming up against the expiration date. Even though they generally book quite a ways out, they assured me that I would be able to use the coupon so long as I booked before it expired. I took my very tired and grubby car in to them, and returned to a very clean and inviting interior. I had to take it through the car wash to make the exterior look equally good. I’d go back in a minute!

Was very late past the time originally agreed upon to be picked up and not a completely thorough job but I needed the car so I couldn’t wait and ask to get it finished.

Paid for a detail, got a car wash at best. Please see the six pictures.
I made an appointment for an interior and exterior detail and was quoted $ 120 for each for my Jeep Wrangler. This was a two-​day appointment, Thursday 8:30 am til Friday at 5:30. Upon drop-​off, Sean and I reviewed what was to be done together, including putting the top back on which is not hard, and I agreed to an extra $ 40 dog hair removal because he had to use a special tool (he agreed there was not much, but I said fine).
On Friday at 2:00 pm, they called to up-​sell with two more extras: a clay bar treatment for $ 40 and a swirl removal treatment $ 40. Apparently when you detail, it leaves swirls which they don’t remove without charging you extra… I declined these additional services and was surprised we had not covered what would not be included when I called or upon drop-​off, as you do when you get an oil change at Jiffy Lube, for example (x is included, y is extra, etc.).
When I arrived Friday at 5:00, they were feverishly spraying the whole car with Armor All as if they’d just started, the top was still down despite our agreement upon drop-​off to put it up, and they had no intention to put it up or clean the back window or any part of the top. Would they not clean the back and side windows and roof of any other car for the same price?
Austin blamed me first, then his associate, for not being clearer about expectations in the intake. I then asked what his minimum service level agreement for cars is: does it include windows and roofs, for example? He struggled to identify a standard list of services. I said I believed they were not done, had hurried to finish because it was late on a Friday, and I had to put the windows and top on myself standing right there in their shop. I paid the full $ 280 plus tax for interior, exterior and dog hair treatment. I had not agreed to the clay bar, but they did it anyway, so he «halved» the price of the dog hair and clay bar, bringing me to the same full price.
See the six pictures of my Jeep after the $ 280 detail and be the judge. I recommend you just go to Brown Bear, use the vacuum cleaner, and a little Armor All. That’s all they do and you’ll save yourself the attitude, disappointment, and bus/​Über fare.

I’m pretty impressed. I had to wait an entire month for service after I purchased an Amzon Local deal. That was the only thing you need to be aware of: they book out a ways. Other that that, service took about 2.5 hours and I swear my car has never even looked better! Austin did a great job. My car is actually sparkling right now and smells a heck of a lot fresher. I reallllly appreciate their deal and fantastic attention to detail, as well as communicating with me when my car was finished being detailed. I’m thoroughly happy. Kudos, I’ll be back again.

Austin is amazing.
I initially went in for some mold in my car that had been sitting unused for awhile and it ended up being a much larger problem than anticipated. My car was filled with water and Austin did everything he could to help me out while still keeping the costs as low as possible and updating me continuously. I also got my windshield replaced while I was there and everything is perfect.
I highly recommend this place!

My car smells like mold since bringing my car here to have the carpets washed. I left the windows open for a few days after having the carpets washed like they told me to do. The carpets were left completely sopping wet and now have black streaks. DO NOT bring your car here!

These guys were amazing. I had water damage and mold in my car. I wanted to use it as a trade-​in, so I took it to them and they did an amazing job. Not only did they get the mold out, the detail on the interior looked better than when I bought it used. They also were helping me try to solve a problem without spending a lot of money because I wasn’t keeping the car. I will be back with my new car!

bought a living social detail but Austin suggested that I have a more extensive detail done on the paint (the car is always outside and under trees so there was a fair amount of sap built up — it did make sense to go ahead with the additional work AND I KNEW THE EXTRA WORK WASN’T PART OF THE FIRST OFFER). What an amazing job they did — it took the car back to an almost new state — they also took their time with the work (and called to say it would take a bit longer).
I’ve had detail work done on other cars but they really did an exceptional job.
And there is a starbucks about 3 blocks away so the waiting was very comfortable.
A PERFECT JOB — will def be back.

Had I known I would walk out of Pacific Auto Detail having spent $ 275 on an exterior detail and shoddy interior vacuum job, I would’ve laughed and said a big NO THANK YOU.
So: I was quoted $ 110 for an exterior detail. An hour after having dropped it off, they called me and said I had to pay an EXTRA $ 120 to take off the sap. Uhhh… isn’t that what the $ 110 is for? Expecting my Civic to look extra sharp and like-​new, I told him to go for it.
I get a call again at 5pm and was told it isn’t ready and that I can pick it up the following day. What? He said it like, oh no big deal… but you still want it vacuumed for an extra $ 20, right?
Finally, after having waited over 30 hours, I was finally given the go ahead to pick up my car. When I saw it, I wanted to cry.
There was still pink wax underneath the vehicle and on the front of the skirt. The tires and rims still had oil and crud in the cracks which could have easily been cleaned with a wet rag. The windows were opaque and I had to Windex them when I got home; so much dirt was left on the paper towel.
After lifting the windshield wipers, I noticed they neglected the glass underneath and the whole area was filthy. The exterior mirrors were dirty and disgusting. There was still grime in the cracks by the Honda emblems. To make matters worse, a bird took a crap on the rear bumper… it was only when I got home did I notice it.
The vacuum job was ridiculous. Pine needles, hair, rocks… still all over the place. I neglected to thoroughly look over everything before I handed over my credit card. My bad for not doing that. I feel so robbed. I am embarrassed to say I ever got my vehicle detailed, and really embarrassed to say that I paid $ 275 for it.
I spent another 2 hours detailing the vehicle myself to get it to look somewhat the way I wanted it. Lesson learned.
Please inspect your car thoroughly before making your payment. Better yet, take your business elsewhere. In the mean time, I’m still developing the courage to ask for a partial refund. I don’t even think it’s worth it at this point.

I used a living social deal to shampoo the upholstery & carpet in my car. Not only were they great about giving me an appt even though I called the day my deal expired, but they did a fantastic job on my old, dirty seats! I would definitely use them again.

I schedule my appointment months in advance, I took my car to get detailed and did not get clean, after not having my car for the day and didn’t receive at least a curtesy call to let me know that couldn’t been done, I had to reschedule just to find out that they didn’t have time to clean my car again! I wonder how they stay in business? Could be all the CRACK they been smoking!!!

It took forever to get an appointment, and it was hard to work around their hours and 6-​hour requirement. But once I managed to get it there at a convenient time it worked our pretty well. Used a groupon so can’t say whether or not the prices are great. They did a good job and were done when they said they would be.

Bought a new– used car. Had the interior and exterior detailed to make it mine. Pacific Auto Detail had my car looking and feeling brand new. I’m so happy with how awesome of a job they did. I’ve used them in the past to track down a leak in my trunk that created a terrible mildew issue and smell. They found the broken seal– fixed it, removed the mildew, and the terrible smell.
Love these guys!

4÷15÷14
Revising this to 4 stars after I spoke to the manager who went out of his way to right our situation and make sure we were taken care of. After the mildew smell didn’t go away after 2.5 months, he had us come in for an additional enzyme treatment and full blast drying, free of charge. I like that they listen to their customers and were willing to right things.
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
1.5 stars…
Cliff Note Version:
–Rescheduled 3 times
–Locked the keys in the ignition
–Dead car battery from lights being left on and keys in the ignition
–Didn’t fix a spot w/​paint like they said they would
–Didn’t properly dry the interior b/​c they locked the keys, so our car smelled like mildew for over a week
Full Version:
I had such high expectations for this place, given their good reviews and my pleasant experience talking to them over the phone. It seemed like it was going to be easy and straightforward but I was wrong.
I bought an interior detail for my husband’s Jeep as a Christmas present. We have a golden retriever (lot’s of hair in the trunk!) and we use his car for all of our backpacking/​fly fishing trips, so the car had accumulated quite a number of stains from dirt, water and food. The price for an interior detail + an extra hour or dog hair removal seemed very reasonable, so my hubby finally made the appointment once he unwrapped his Christmas present.
The morning of 1÷24÷14, we get there and we are informed that he was, in fact, scheduled for the following week on 1÷31÷14. They had his name written down on the calendar for that date and everything. This didn’t make sense to use since my husband was going to be out of town that Friday so there was no way he could drop the car off… and furthermore, he said that we are the third party this «being a week off» has happened to… which makes me wonder, what makes you think it’s our fault if it sounds like it has happened to some of your other clients? Hmm… but I digress.
I called them the following week to reschedule our appt (since the hubby was going to be out of town) and we set the date for ²⁄₇. We show up that morning and we are informed that the person that was suppose to detail our car has called in sick and that we would have to reschedule. I’m livid at this point but they offer to give us a free car wash and wax, and we set the next appt for morning of ²⁄₁₀. The guy mentioned that if we had spare silver paint from the dealership, he would be also able to fix a small dent that was starting to erode. Ok, awesome.
We dropped the car off on ²⁄₁₀ and my hubby told them where the extra paint was in the car, so they could fix the spot. Towards the end of the day, they called my hubby to let him know they were done, but they had locked his keys in the car. Oookkkk… good thing we had the spare with us. We race to get to the place before they closed, and once we got there… the icing on the cake… the car battery is dead because they didn’t turn the lights off once the keys got locked in the ignition. They were able to jump start the car so we could get home.
Because they locked the keys in the car before they were completely finished with the detail, the Jeep didn’t get a proper heated dry and it smelled like mildew for over a week. Anytime we were in the car, we had to blast the heat while driving, to help with the drying process.
The interior cleaning itself was good, but everything we went through, it’s definitely not worth it.

Had a living social deal for a sealant-​if you schedule the earliest possible appointment (9am) and get there before anyone else, and tell them when u need the car back (for me it was 1:00) they will have it ready-​otherwise it will be 3:30 or so. But they will work with you if you are clear-​the work was great-​my car looks gorgeous and mathew said it should last 9 months! Let’s see how it holds up with our rain! I will definitely come back again.

Matthew Carr at Pacific Auto Detail did an awesome job of removing swirl marks on my black GTI. And he did it quicker than promised. Worth the wait for the appointment.
Here are before and after videos.
Before:

After:
The before part of the story is cautionary tale about a horrible body shop in South Lake Union, on the same street as Buca di Beppo. It’s an ordeal I’m still trying to wrap my head around.

Called pacific auto detail after purchasing a living social and was ready to talk to a rude person after reading all the bad reviews, instead the person who answered the phone was nice and polite, explained to me how it worked and scheduled an appointment for me. Yes, the next available date was only 1 month later but it’s understandable after purchasing a deal like this.
I showed up at the place at 9am like they told me to and Michael, who was the same person who answered my call, was super nice and attentive. I was in shock how nice he was being to me, considering all the bad reviews.
He told me the car would be ready at 5pm because they had a lot of cars to work on that day. I told him that was ok and that I’d be working from a nearby coffee shop because I don’t live in Seattle and couldn’t go back home, so imagine my surprise when I get a call at 11am telling me my car is ready! They felt bad I’d have to wait for so long so they worked on my car first, talk about good customer service!
They did an amazing job cleaning the seats, I’ll definitely go back here.

They gave me a great deal on removing the mold from my leaky trunk.
Coincidence or not: The next day my radiator was cracked all of a sudden. Probably just a coincidence and it was just bad timing but it makes me wary to come back here… which probably isn’t fair… when they dry out the car they leave it running for hours with the heat on which used up a ton of gas and I almost never use my heater so I feel like it kind of stressed out my 14 year old car and my car’s been acting weird ever since.
The reason I’m saying «i’m a fan» is because everyone that works there was really nice and they didn’t leave a coffee cup with cigarette but in my car like another detail place did that’s just up the street from this place. I say that Unilocalers should definitely check this place out.