Louis Vuitton

I only went to this store today because the Bravern location didn’t have the book available to see color combinations for Mon Mono items. I grudgingly walked in, and after being ignored for a little while, I was finally greeted by someone in the back of the boutique. I said I was interested in ordering a Mon Mono piece and would like to see the flip books for color swatches. She told me they didn’t do that, what they had on the table was the best examples of Mon Mono but she was happy to walk me through the online process. She began to walk me through the process before I interrupted and said the Bellvue location led me to believe they had the swatch books here. She seemed unsure of what I meant but started digging through the desk drawers before finally pulling out the Mon Mono album. I noticed there was one sitting on the desk already right next to her hand. I carefully flipped through, selected the colors I wanted to see next to each other and decided to place the order. This is where I started to get nervous all over again. She didn’t seem to know how to open the program to build the bag, my information from my last three purchases were missing or not up to date, and she could not go back and double check the items I had selected on my order. Please do not misunderstand, this is not a reflection on the sales associate, this is a reflection of poor training. She got someone to help her as I politely asked to see my itemized custom order again to make sure the stripes, exterior and interior color as well as initials were correct. I paid for the order in full (please note, at this location you can place a payment down or pay in full, which is nice) and left. However, I could have done this at home without feeling like I was going to get tripped up by a program with poor user interface. The store needs to train associates better. I am very nervous my bag will arrive without the correct specified criteria. I will update after receiving it. The associate helping me was very polite, complimented my bag and the person helping her was also very nice which was a drastic improvement from the last time I was here.

My wife was very excited about purchasing a new purse and so the time away from work and the drive up to Seattle from Tacoma was worth it to us. Obviously this is just not any purse it’s a Louis Vuitton and we don’t mind spending money on things of quality. And the initial experience was fine, that is until we got home. The bag was wrapped beautifully but when we opened the wrap we found a purse that was completely scratched up. I thought they must’ve given us the display or maybe a returned/​used bag. We were both very upset and so once again the next day headed up to Seattle. When we returned to the store, showed them the bag and explained why we were upset they simply told us that the bag was going to scratch anyway because of the type of leather its made of. I told the guy that sure but after spending over $ 3000 I’d rather scratch the bag myself then receive one «new» that someone else had already scratched up. He then brought out a new one with the wrapper on it and we went through the replacement process. Except for after we started the replacement process he informs me that the one wrapped in front of me is already spoken for and I’d have to wait untill a new one is ordered and received in the store, and that would take a few weeks. So after two trips up to Seattle because of a bad product and very poor service I would have to come up yet again and there’s a new bag sitting right in front of me. By this point I was so frustrated with the lack of professionalism at a place where you would expect the exact opposite I decided to get a refund instead. Buyer beware, check your wrapped purse after purchase before driving home.

Customer service is extremely important when spending a large amount of money. That being said, the staff at this particular LV store are beyond fabulous. The staff was very helpful and friendly. I was so happy to bring home my limited edition Louis Vuitton bag.

Worst LV store I have ever been to. Usually you meet some cool people that work at LV.
bought a LV belt from ThomasH.
Thomas this moran never gave me the undivided attention that I should get.
this guy continuously got distracted and was not paying any attention when I was speaking. He would look away or looking at different customers.
I know why he was doing that, it was because there was his old customers that came in. Of course sooner or later he tells me «one moment those are my customers». I said ok. He seriously didn’t come back to me for 10 — 15 minutes until I went and I approached him. Until then he was non-​stop laughing and hanging out with his customer. I get it your friends are here you want to take care of them. That’s fine and there is nothing wrong with that. It becomes a problem when you are there forever and I am here trying to check out. you don’t talk forever. I am your priority since I am your current customer. You can go say hi and talk to them maybe 2 minutes? 3 minutes and come back. but when its 10 — 15 minutes? are you kidding me?
Ok fine lets just say he got carried away with his customer. He made a mistake just like how everyone could. He comes back does not apologize and wraps up my stuff and done. Builds no report, does not smile and does not try to make me a happy customer. It was just like he came back sold me the belt and done.
I don’t hate the LV store but that representative has got to be the worst rep I have ever worked with in my life.
I don’t want to say WORST because I cant remember all my experiences but he is definitely top 3 worst ever.

I typically expect high-​end stores like this to have snooty salespeople who barely look at you (this has actually never happened to me anywhere, but the stigma still sticks), but Louis Vuitton blew my expectations away. I went in on my lunch break on a weekday looking for a certain style as a gift for my mother, and Yukari gladly showed me all 3 sizes of the bag. She was very friendly and informative, giving me details about the bag that I would not have found out about on the website, etc.
I never felt pressured to make a purchase on the spot by any means, and was very relieved to find her at the store again on the weekend when I came back with my mother to make the purchase. She also showed my mother several wallet styles in all of the colors they had in stock, searching within the drawer to make sure she saw every single one.
This store also has a rather expansive selection – way better than that of the Bellevue location, and it seems to me that they are better staffed. After the purchase, they wrapped everything up and even offered to hold it for us while we continue to shop downtown. I highly recommend this location and its staff, especially Yukari!

Luis is the best! So knowledgable and helpful! Can’t wait to visit soon!

Outstanding customer service on my handful of visits. I purchased my first de speedy from here back in 2006, purchased a bunch of preloved items in between (not from this store obviously). My beloved French wallet gave in after 8 yrs of daily abuse so a much needed visit to the store was needed. I watched a bunch of YT videos and went online to compare features of 2 wallets I was interested in– the Emilie Wallet in DE (Damier ebene) and the Jospehine in DE. I came in midday on a Sunday and was greeted within minutes. I went over to the counter with the wallets and the SA was very helpful. She showed me the wallets and allowed me try them out. If you are purchasing an SLG (small leather goods) I recommend inspecting them thoroughly, as some of the wallets had cracks in the pipping. I was not pressured whatsoever, but decided on a de Emilie wallet to match my neverfull mm.
I had to come back in today due to the wallet having some issues with the zipper and the SA took care of it immediately for me and was very pleasant to deal with. Although I’m not balling out of control– if I’m going to spend $ 500 on a wallet, I want one that will last me as long as my de French wallet did. If I get 8 years out of my wallet like my other LV wallet — that’s $ 63 per year of use. I used to burn through wallets before– so hence a great investment — and money saver since LV products hold its resale value well. Overall, a great store with helpful and knowledgeable staff :) — parking is just a bitch– I have a Thule on my SUV so there is NO garage parking that beast anywhere. If you are lucky to be shopping there before 4 there is metered parking on University right by the store that people often overlook because you can’t park there between 7 – 9 and 4 – 8

This Louis Vuitton store is lovely and has a very nice sales staff. TJ assisted me and offered to help me find the exact bag I want once it becomes available. It is a very pleasant store to shop in.

OMG well I went there AGAIN because it was right there and I had to get a bag so bad~~~~~ «WHATEVER» they didn’t even care that I was there and were so freaking busy to chat to other employees. «Get a room or a café» well I’m sorry I am not a «Caucasian»

I visited Louis Vuitton yesterday looking to purchase a bag for daily use to carry all of my items on my commute to and from work. I didn’t have a specific bag in mind prior to my visit. I gave the sales woman an idea of what I was looking for, she provided several options for bags that she thought might work. She was very helpful — not pushy, which I was very nervous about prior entering the store. I ended up purchasing the perfect bag, which I absolutely love! I will definitely return.

Oh Louis, Louis, Louis, I’ve had a crush on him for so long. What’s to say about Louis Vuitton, their bags and leather goods are incredibly expensive but beautiful and of amazing quality. I swoon watching their videos online watching things being handmade and effort and craftsmanship that goes into it.
As for the store, it’s really a beautiful store since the remodel years ago. Beautiful displays and helpful staff that don’t turn there nose up at you. As a white young man of modest means, it’s nice that they give me equal care as the rich Japanese tourists that fill most of the store. I’ve bought a few special gifts here and always appreciate the experience, just wish I could afford it more frequently.

I finally was able to make my first purchase here a few years ago and I won’t be going back. The staff are awesome and even the security guard had a light since of humor. It was other customers that messed up my experience. If you know you want something go ahead and call to see if it’s in store. But if your just window shopping I would do that online.

I’ve bought a few bags and other accessories here through the years and I have to say that the sales staff are very helpful and friendly. There is no pressure sales here and it is laid back. They let you peruse their items and offer you water or coffee while you are shopping. That is why I prefer this store. I’ve been to the Bellevue and Portland stores and the sales associates were not as helpful nor friendly.

Great customer service and overall experiences.
I’ve been to many Louis Vuitton boutiques up and down the coast of California and every time I find my self entering this specific branch I don’t feel as pressured or nervous. As soon as you walk in you’re greeted kindly by an associate. They don’t hover over you while you look around but as soon as you have a question they’re right there ready to answer. They’re very knowledgable with their product and very helpful by showing you other similar products that you may be interested in.
Shopping taking awhile? They’ll offer you a beverage don’t worry. Water? Sparkling or bottled. I wasn’t too thirsty during my visit so no need. But I bring it up because the other Louis Vuitton stores I’ve been to have never offered such things.
Overall I was happy with my experience and with my purchase. Very helpful and even though you aren’t planning on buying they’ll still take the time to show you around.

I love LV. Their products are expensive but well worth the price. The quality of the products I’ve purchased or received as gifts is superb. The detailed workmanship is evident in each product.
I’ve had to return two items (iPhone case and wallet) for repair. The sales staff were very helpful in processing my returns. They offer a lifetime warranty on their luggage, handbags and wallets. That’s customer service!

Before I say anything else, I have to say that the customer service we received at this location was the BEST I’ve ever received at any LV location.
The LV locations that I’m used to are in the Bay Area (Valley Fair and Stanford) and EVERY TIME I go in, I get no greeting and cold stares from the guards. The only time I get any sort of customer service is when I’ve made it clear I’m going to purchase something. So, my girlfriend and I were saying to ourselves «OK, ready to get snobbed?» before walking in and were we wrong.
As soon as we go to the door, the guard opened the door for us and gave me a manly nod. We were greeted as we walked in and a few employees with customers said they would be right with us. As we browsed, Cynthia came and asked if we were looking for anything in particular. When we said we were just looking, she was friendly and gave us space and let us know she would be available for us.
We eventually did need her and she was very friendly, offering us plain water or sparkling. Wow… I think I could have slipped and broken a leg at other LV stores and probably wouldn’t have been given a look! I was an easy customer as I knew what I wanted but my girlfriend took about 15 – 20 minutes in front of the mirror with two bags and Cynthia was great: she asked what other bags my girlfriend had already and brought those out so she could compare the sizes. She was there when we needed help/​advice and gave enough space not to be pushy. If LV ever wanted a tutorial on customer service, they could have filmed her that day.
After we finished up and made our purchases, we mentioned to her that she made our experience there wonderful and how other locations failed and she sincerely apologized and said that it isn’t what employees are taught and they should provide better CS. In reality, with luxury brands, its the service that really sets them apart and it should be expected with the higher brands. This location definitely renewed my lost faith in LV’s people.

Great customer service and very nice selection. I’ve been a little disappointed with the stores in CA, but this is nice. I got my first few purses here and a really nice handbag and wallet set for my mother. Each time I had great customer service and definitely wanted to come back. Love it! Keep up the good work!

I bought my first LV wallet from this location, I think the people here are much friendlier than their Bellevue store. There is an associate named Louis (yes, Louis), that helped me and he was very patient while i looked through what they had for men.
Great service location, you get what you pay for.

Thank you Louis Vuitton for making me spend more money then I wanted to! Came in to purchase ONE piece of luggage (a Speedy overnight bag) and left with THREE! Staff is really friendly and helpful without being all up in your personal space.
I had a great experience here and even though I spent about 4 times what I wanted to, I don’t regret a single dollar. I have been, and will continue to shop here. It’s one of a handful of places where shopping has been a pleasure as opposed to a task to be completed.

A quick trip here to pick up something turned out to be a very pleasant experience.
The staff was very professional and genuinely pleasant. It slips my mind right now but the guy that helped us was of Russian descent and he was the best! Explained a lot of really necessary info and was very patient.
I will definitely recommend this branch and will come back here when I’m in Seattle.