Ordered Online around 12:30pm on a friday, signed up for an account… my building is 3 blocks up hill. dIdnt recieve sandwhich for 35 min… bread hard. sad day.
Geoff D.
Place rating: 2 Seattle, WA
Ordered online. delivery person had problems finding my building, despite me putting the street address on. ordered onions on the sandwich and requested it cut in half, didn’t get it. A little more attention to the order would help. A lot.
Nona R.
Place rating: 2 Melbourne, Australia
Too much mayo and the lady who served me said I couldn’t exchange or add any other salad ingredients. Soggy average sandwich, Potbellys is 10000 times better. Terrible customer service, will never go back.
Steve G.
Place rating: 1 Bainbridge Island, WA
Their commercials are funny. Their sandwiches are awful! I stopped by to get one to go. Got settled in at Centurylink for a Sounders match. And ended up getting something else there at the half!
Jay W.
Place rating: 4 Big Bear, CA
Food was excellent, though two of our sandwiches were made incorrectly. Service was quick and friendly.
Chelsea V.
Place rating: 1 Seattle, WA
I have never really liked Jimmy John’s. I have always thought that their bread tastes like paper and their staff tends to be rude and awkward. But, they are normally cheap and fast for delivery so I would partake on occasion. However, after what will be known as the Jimmy John Nightmare of 2015, I will never order from them again! Due to a sudden onset of hanger, my friend and I decided to order JJ’s so as too sooner feed our stomach demons. I took the time to download their app and fill out all the crap to create an account. I was finally able to hit submit. I immediately got a pop-up message saying something about missing the time period so it would be submitted a half hour from the time I ordered. Weird. I brushed it off since I did immediately receive a confirmation email and it said my delivery time was selected for ASAP. As I lay on my couch perishing from hunger, I watched the time tick by. Fifteen minutes, twenty minutes, and then thirty minutes! I attempted to remain calm thinking that I got the weird message and so they might have just received my order. Fine! I will wait while my stomach demon slowly devours me from the inside! And another 30 minutes passes… What.The.Hell. It never takes them more than 20 minutes to fulfill and deliver orders, because I mean hello, they are freakin’ sandwiches, not oil paintings! I was so filled with rage that I was afraid to even call the store. I can say horrible things when I am hangry. So my friend did. It was just starting to ring when there was a knock on the door. We rushed to liberate our bag of food from the weirdo delivery kid. We dumped our edible treasure onto the ottoman and… they forgot one of our chips and cookies!!! Curse them! I was so livid I didn’t even want to bother calling the store. It would probably be another thirty minute wait to get my cookie and chips. Screw that! I tolerated JJ’s before, but now they are on my black list! I just wish I hadn’t tipped 20%.
Yvonne D.
Place rating: 3 Seattle, WA
After three visits, I’ve got it! The turkey sandwich is okay and for the price, it wasn’t driving me to go back. Finally on the third try, my husband recommended the #9 Italian Night Club. I laughed and thought it was a joke but we just ordered it and it was fantastic.(No onion, but yes to the hot peppers.) YUM! I don’t think I’ll be running back to Jimmy John’s but if a coworker wants to go, I know what I’m getting!
Brittany A.
Place rating: 2 Tacoma, WA
My sandwich was great but the delivery guy was ungrateful and frankly rude. In my opinion you have to work for your tip. I only put .50 on my card and if they show up and are friendly they can have more. He didn’t even smile or greet me. So I gave him nothing but the .50 on my card. When he left he said«thanks for the tip«very sarcastically. This then made my coworkers decide not to order their lunch from you because your delivery guy was rude. I don’t think I’ll be ordering again anytime soon.
J M.
Place rating: 4 North Vancouver, Canada
I thought my sandwich was excellent! I had the Turkey Tom and added cheese. Place is super clean! Will be back when I visit Seattle!
Katie W.
Place rating: 1 Downtown, Los Angeles, CA
I wish I could give these horrible clowns a lower star. Literally in my life I have never had someone who is being paid for a job do such a horrible job. They do not understand customer service, they do not understand the way a business should run and it is horrible that a franchise lets such a thing go on. I am from Arizona and there is no way a jimmy johns that is so horrible would ever lay. Ownership and management needs to make a big change fast, it’s worth driving down the street to avoid this monstrosity!!! AVOID!!!
Justin L.
Place rating: 4 Lynnwood, WA
FAST. I still can’t believe how quick these guys are. The food is great and the people are nice. My only complaint is that the bread is often inconsistent. Sometimes light and fluffy, sometimes a bit crunchy and hard.
Timothy C.
Place rating: 5 Seattle, WA
Best sandwich shop! Recommend the 5, 9, or Gargantuan.
Bryan B.
Place rating: 4 Seattle, WA
For a JJ’s, consistently good sandwiches. I work close by and this place is a constant go to on the days when you need a quick and easy lunch option. And as always, the deliveries are freaky fast.
Brittany S.
Place rating: 1 Renton, WA
First bad experience with Jimmy Johns. It took 4 hours to get my sandwich today… they comped it, but then delivered the wrong thing. That’s fun.
Lindsay J.
Place rating: 1 Poulsbo, WA
First off, let me start by saying I LOVE jimmy johns. I recently moved to the area from California and am super excited to be near jimmy johns because they aren’t in California, at least nowhere near where I came from. My fiancé and I stopped in this location after the Sounders game last weekend. It’s was pretty late, maybe 9:30 pm, and they were closing at 10. When we walked in the door, we were completely ignored. No greeting, no eye contact, no nothing. There were only 2 people working, a young guy making a sandwich and a girl slicing meat. I get that it’s late and maybe you’re about to close, but a simple«Be right with you» would have been great. Instead we stood there awkwardly for a few minutes. Finally the girl working the slicer stops and comes around to the main counter and stares at us. Again, no greeting, no «how can I help you»… She just stands there looking at us. So I asked«are you ready for us?» Her response: «well, ya». So. Rude. On another note, it took the guy who made our sandwiches a good 5 minutes to get them out. Not a long time by any means, but jimmy johns whole motto is «crazy fast subs», so that was disappointing too. We sat and ate our sandwiches, and watched as the counter girl’s attitude continued as many other people from the game poured in. I was literally in disbelief by the time we left. Will not be returning based on the poor customer service. Really hope the owner sees this and makes some changes.
Deidre B.
Place rating: 1 Kent, WA
My goodness man, they can’t get an order right! I have to say my company and I have been ordering from here for over a year now(maybe 2) and no exaggeration, 95% of the time my order is wrong. WTH?! I seriously order the exact same sandwich every time I order yet, it is always wrong. Either, the condiments are missing, the sandwich is not cut in half(why have option if you aren’t going to follow the directions?), they completely forgot the side thing(which is either chips or a cookie… which does cost like $ 2 friggin dollars), and now today, my sandwich is completely smashed up. I’m not sure why, but I continue to give a VERY generous tip(usually more than 25%) yet the service is horrible. Management over there seriously needs to get it together… unfortunately, I REFUSE to order from this particular location again. This is just uncalled for!
Katie H.
Place rating: 5 Seattle, WA
Order confirmation via email: 11:28AM; Order brought to my office 11:35AM. W TF? Is Flash Gordon an employee here? My sub was custom; how is that humanly possible… unless they are aliens. That’s it, they are aliens with fast delivery for a good sandwich. They are also cool aliens because they don’t charge for delivery on just a single sandwich, which is very cool. Let’s face it, nobody wants to deal with the dreaded group order for lunch at work. When it comes to getting food at work, I really don’t care about this being an above average sandwich. The price was fair, yes, you can get a better sandwich, but can you get a better custom sandwich in 7 minutes? No, so don’t hate– appreciate! It was a tasty sandwich; I had their turkey. I would have it again. I suggest this place for a good lunch, fast. Don’t come here expecting the greatest sandwich of your life. It will be a tasty sandwich that gets delivered to your office really freakin’ fast!
PfionaB W.
Place rating: 1 Seattle, WA
Why on earth would anyone eat here? The sandwiches are HORRIBLE. I’ve bought better sandwiches out of the Pepsi fridge at the gas station. The ingredients are hilariously lacking in flavor and the combo of both stale and under-baked bread makes for a mushy, mucky mess. I figured they’d be similar to Subway, but they somehow managed to be worse than subway. There are SOMANY really good delis in Pioneer Square, I don’t understand why anyone who eat here. Pay heed to the fact that the good reviews on here only speak of being FAST and CHEAP. The food is gross. Really, really gross. I read another review on here where the reviewer was thankful for not having to contend with the smell of bread there. I mean, REALLY! Who would want top have to smell bread in a sandwich shop???
Sarah L.
Place rating: 4 Seattle, WA
I usually stop by for lunch kind of early, like ten forty, and its always empty and the service is fast and reliable. I think Jimmy Johns lives up to its slogan of speediness. I’ve never had their delivery, but if its anything like their in store service I’m sure its great. I for one am a big fan of Jimmy John’s subs. I love that they offer 8′ subs instead of Subways 6″ or 12″. 8″ seems to be the perfect compromise. Delicious food, clean and fast service. Good sandwich spot if you work downtown!
Shawn B.
Place rating: 4 San Francisco, CA
Best tip: order online and have it delivered to you. Delivery is quick and ordering online is incredibly easy. Going into the storefront to get your sandwich is awful, especially if you go during lunch time. The lines are always to the door and there’s usually only ever one register open. I usually like to get a Turkey Tom Unwich(no bread). Can’t go wrong with that. Their chips and cookies are pretty good too.