GameStop

Most of the staff was friendly, but really unmotivated and not interested, some tried to help me find something but I didn’t had the impression, that they really know what’s going on in their store, what games they have and so on. I don’t think that I will be back soon.

Duuuuudde… OK, I really enjoy GameStop (the friendly staff, how it’s become the new physical community center for gamers outside of PAX, and just the general concept of it) and I want it to succeed, but stories like the sad tale I am about to tell, make sad-​for-​store-​retail-​me even sadder. I can’t believe I wrote this much on something that I’d rather forget happened, but it happened. Here ya go…
Attempted to sell my XBox One to GameStop (which I had bought 2 months prior for research purposes from a different GameStop location) at 7:00 on a Saturday night. For the record, seeing as it had been safely sheltered in my home entertainment system credenza for 2 months, the XBox was in stellar shape, nor had I ever had any issues with it, hardware or software wise. Being the Type A person that I am, I had even saved the original packaging bumpers and bags with which I could repack it, if I ever needed to.
Thinking this was the responsible thing to do, I system-​wiped the XBox before bringing it in, essentially returning it to factory condition. I genuinely thought I was doing the buyback process and myself a huge favor (since my credit card info was hooked directly into my account and who wants an XBox that had signs of use… They were just going to wipe it anyway, right?!).
WRONG…
In the process of testing whether my machine was in working condition (as I browsed the store, waiting), the staff, somewhat exasperated, came over and asked if I had wiped the XBox. Upon confirmation of this, they told me in a rather accusatory way, «because you wiped it, now we have to do blah blah blah to ensure that it works. You shouldn’t do that next time,» (what next time!?), essentially blaming me for not knowing that I should have just brought the thing in as is. Whatever happened to good old fashioned customer service?!
Slightly down, but still with hope that things would work out (Spoiler alert, they somehow didn’t), I again browsed the store. In doing so, (again) I was (yet again) approached, this time to tell me that I would need to… wait for it… sign into the Xbox using my personal account, password and all, in front of everyone that was waiting in line. Umm okkkaaaayyy…
Why is there not a more professional system/​process/​protocol in place for this? Why doesn’t Gamestop have its own signin credentials?!
Unanswered questions. To move things forward, I obliged and did so, and went back to browsing, assured that they’d do their thing and come fetch me when it was all over. At least an hour later, due to what I can only describe as suspicious circumstances and other weirdness, the staff couldn’t install a game and declared the XBox defective. They said I could sell it back for the «defective XBox» price of 150 dollars, representing a loss of 2 hours, my dignity, and now 50 dollars that I could have spent on Disney Infinity toys because I’m an adult.
Fair enough, except I KNOW for a fact that the Xbox isn’t broken. It’s working right. this. second. Yes, you heard me.
Who knows why the install wouldn’t work in-​store, but I suspect that it had something to do with their bunk basement WiFi internet connection or the constant rejection of the «update?» pop up or human error or who the hell knows. As the employees sloppily packed up my Xbox so I could haul it home (definitely sans all the packaging that I had neatly saved from before… don’t know where that went — into the trash, I suppose? — but I guess it’s all the same to them), they were extremely kind and apologetic. In their defense, the store staff did attempt to help me for a long period of time, which is why GS gets 3 stars instead of 2, but it doesn’t count because that’s basically what their workers are paid to do… and that’s what the space is supposed to be equipped to do. It’s not. (Apologies were appreciated, but too little too late. I can’t get my time back.)
As I said, I just got home and installed a game perfectly. I’m going to a different GameStop tomorrow. Why support that brand?! I don’t know — maybe I’m just a glutton for punishment. Or maybe I’m one of the last freaks on Earth who appreciates physical brick and mortar.
In my final moments of being stuck in retail purgatory, I was just kind of left deeply frustrated and confused, with feelings of «WHY!?» — not just as in «Why is GameStop this way!?» (although, that was certainly a big question in my mind) — but questioning the entire universe, the validity of technology as a means of supposedly making our lives easier, or how something so seemingly easy had become so jacked up, and where my 2 hours had gone.
TL;DR: I like Gamestop, but it is sometimes woefully ill equipped for anything more complex than selling games

When a person goes to a store, the last thing they want is to feel like they people running the store just simply don’t want your business. Trying to exchange or sell anything at this store is a nightmare! I would avoid the process entirely. Max and the two people who attempted my request to sell my iPhone 5 failed the process twice (while sending me out of the store the first time, claiming they couldn’t do anything for me that day and to come back tomorrow), while acting like I was asking them to literally run 3 miles uphill. Unless you want a store credit, rather than the advertised cash option, there is simply no chance you’re going to get good customer service, which to me is really unprofessional. Second day, I show up, with my phone again, I am sent out once again with the excuse of: «we don’t have enough cash». If that’s the case, why in the world would you tell me to come back after sending me out the first day (on my lunch break, no less). The only thing this place should advertise for is selling zombie video games.

One would think when video games cost 60+ dollers they would be jumping to sell you a game. The people are friendly but slower than a snail beong chased by a turtle. I stopped in there to pick up a game today seeing that there were only two other people ahead of me I figured it wouldent take to long. Wrong, twenty minutes later I walked out of the store empty handed, I had to catch a bus and those same two people were still infront of me. Oh well Best Buy is on my way home and they will get me in and out fast. A balance between great customer service and basic retail since would serve Gamestop good. Take care of ALL your costumers not just the one you have been chatting it up with for the last 20 minutes.

I stopped in for about five seconds to pick up a birthday gift for my boyfriend. The place was a little disheveled, it looks like they were unboxing inventory, but nothing was in my way or hindered my visit.
The associate kindly pointed me in the direction of the product I was looking for — they had three different varieties of the card, which was nice. I bought it and I was out.
No complaints!

I’m giving gamestop 5 stars because of the awesome staff that they have. I personally think the company is… less than great.
Was given an xbox by a well-​meaning relative for a graduation gift and didn’t want it. Called the Northgate Gamestop to see if they’d take it and found out that you MUST return an item 7 days after receiving it. Not the 30 that it says on the receipt but SEVEN.
Even though the packaged had been shipped & given to me 2 days before Northgate wouldn’t take it back and the manager belittled me for trying to «give back» the item that I never bought!
A last attempt brought me to the Downtown Gamestop where Tim took a look at the packaging label, asked no questions and took back the xbox. Really thankful for his quick analysis of the situation and professional attitude. Hopefully this gets you some bonus or something Tim, you were so helpful! Thanks!

The folks in here are super helpful and know their stuff. They’re also judgement free when it comes to your game choices, which is refreshing. Having worked at Gamestop previously (back in highschool, when I lived in PA), I know the kind of bullcrud these folks put up with on the daily, and the folks at this location have it even worse, as they’re stuck in the basement of Pacific Place with pretty much ZERO phone reception. Personally, aside from the lack of reception, I love this location. It’s usually pretty empty so there’s no squalling masses and usually no line at the counter. Its a bit small, so the selection is less than it could be I guess, but they’ve always been willing to call up other locations for me which is super handy.

It’s a Gamestop. Enough said. Actually not quite, at least with this location.
I work by Pikes Place and when I get out I usually miss the bus so what do I like to do to kill time?
I go into Pacific Place and go right downstairs next to Barnes and Noble. I go here almost every weekend now and Devin is always there. He’s always nice to talk to and never pushy on games. The other workers I sometimes see are helpful as well, making sure I’m never neglected when looking for anything. The store is smaller than its brothers and sisters at Northgate or Alderwood so be careful, especially if you have any bags. The display shelves are kinda close to one another so be a ninja. All the games are organized accordingly so you won’t have any trouble scanning through each shelf.
What really cemented the 5 stars for me though is the consistency of this place. After being on hold for 30+ minutes with the 800 GS number regarding an online order error I was fed up. I decided to call my go to Gamestop and a gentleman with a cool accent helped me immediately. Got the games on hold and was very understanding with my situation. I will be picking up the games on Sunday ¹¹⁄₃ and I absolutely surely doubt I will have to edit my rating. It’s a Gamestop. But the guys and girls here at Pacific Place make it more than just a Gamestop.

not sure if he was a sales employee or the manager. But the gentleman with blonde hair and accent was very helpful and polite in a non condescending manner. :) definitely made my experience here a lot more pleasant compared to the TACOMA MALL GAME STOP LOCATION. I had a bad experience with a RUDEEEEEE TECHNICIAN a few days earlier and coming to this Pacific Place location really made up for it.

Max is extremely knowledgeable on gaming and gave me his honest opinion on games that he thought I would enjoy. He has great customer service, I would recommend speaking with him if you are in the mood for doing some gaming!

Super friendly guys! Had a fun time talking about zombies with Max. Found what I was looking for.

Here is my disclosure. I am only a casual gamer. I came here looking for the Walking Dead game by Telltale and they had it. The employee Mia helped me out and we had a nice conversation and she got to know my tastes. it was quite helpful and didn’t seem forced. I purchased my game and left happy.
I came back a couple other times and Mia has always been great at assisting me on what to buy. Sometimes it’s for something expensive, sometimes it’s cheap… But no matter what they are great recommendations. And it shows me that they don’t care about getting as much money as possible, but that they care about getting repeat business which is what they got from me.
The reason though that I give this four stars is the pricing. I know that new games are fixed… They’ll cost the same here as at Target or Best Buy. But the used games are probably the most expensive in the city. For used games, I’d rather just go to Al’s, Pink Gorilla, or even Best Buy. And I realise that that is not this location’s fault… But I do go to this one because the employees are friendly, helpful, and knowledgeable. And when you’re a casual gamer like me, that’s a very valuable trait

I know that GameStop is not everyone’s favorite company for various reasons, but I honestly don’t mind them too much. I often purchase games, systems, preorders, and other such gaming paraphernalia. Of all the GameStop locations I have visited in Seattle this one is my favorite. The store is small compared to others, but it carry’s all your basics. This store also has a really large selection of used Nintendo DS games.
The staff here is also really friendly. When you have become a regular they even remember you and greet you familiarly. When I went in here wanting to view a Demo 3DS one of the staff let me play on their personal system because the store is too small to have demo systems. The staffs are also good about sharing info about upcoming promotions and sales to expect.
The store also is pretty diligent about making the customers aware of upcoming pre-​orders and the Gamestop exclusive items that will be released with these Pre-​Orders. This allows me to make the best possible decision in the purchasing of my gaming needs.
I think this store takes the time to make you feel important. It has that individual care and concern of a smaller business despite being a large corporation.

Always have new used to games at awesome discounts! The staff plays games as well and have helped me choose games and answered my questions unbiasedly!

The people have been nice here on the times I’ve dropped by, but the location is pretty small and their prices don’t really compare to Amazon’s.

I hate that this Gamestop is staying open while the other one is closing. The staff here compared to the Westlake store are awful. I’ve never filed a formal complaint about someone before I had several terrible encounters at this Gamestop. Also, do yourself a favor, don’t trade games in at Gamestop. The cash they give for trade-​ins is much less than the game’s real value. Check out Goozex.
I only really use Gamestop for preorder bonuses for games I love, but in the future I am going to put all my preorders in at the Northgate location now that the Westlake one is gone. It’s worth it not to have to go here. :P

Such a busy location, they have new trade-​in inventory every day. The staff seem to actually play games and offer honest opinions.