Fred Lind Manor

Excellent and friendly place to put your love one. Try it.

Swindled and pimped.
Run by greedy, careless administrators that cut corners, it’s not a safe place for elders. So I wasn’t surprised when I heard that they were being investigated by DSHS and that their license was up for review.
FL is run on the cheap: frazzled CNAs who staff the desk, help residents, do laundry, administer medication, serve meals and generally run the show with very little oversight. Many are immigrants doing the most difficult work for little pay.
There’s an on-​site nurse, Stephen Njuguna (I’ll get to him, later) and he’s the only supervising health professional on site. He’s there M-​F from 7:00 am to 3:00 pm. Should you even utter the words, «do you know where I can find Stephen?» you’ll get a dismissive scoff from the staff, «who knows when he’s here!» When I do find Stephen, he’s in his office doing paperwork. I have never seen him with a patient.
Care issues that my family member ran into, while being «take care of» at Fred Lind:
1. They made no fewer than 6 documented medication errors. I also learned that one of these medications had NEVER been giving during the entire course of my relative’s stay at Fred Lind, which was about a year.
2. My family member was twice given morphine, which I suspect (but cannot prove) was given to either incapacitate her to make her more manageable — even though my family member made it very clear that she does not want to take pain medication.
3. My family member is on oxygen and has pulmonary issues. Aides tipped the diffuser on the oxygen machine, which pumped water into the tubing (can you say pneumonia?) and dripped into her nasal cannula.
4. When my family member developed a skin condition, we had an outside care agency providing wound care. The visiting nurse was very skilled, and recognized that the two wounds needed different treatment. One needed drying (silver powder) and the other needed moisture (antibacterial ointment). Fred Lind reversed the care and ended up causing pus and infection, which made her wounds bigger. And of course, charged us an extra $ 60/​month in wound care.
5. My family member fell out of bed and laid on the ground for 8 hours without anyone checking on her. She has arthritis and was unable to raise her arm high enough to reach the emergency cord. Stephen shifted the blame to my family member, saying that she «lacks the judgement» to call for help and blamed her for «being confused.» However, my family member said she called for help until she was hoarse, and this is an outrageous thing to say to an older person you’ve left on the floor all night.
6. STEPHEN. The most anxious, strange individual I have ever met. I’m shocked that he’s in geriatrics, because he catastrophizes and says things like the following, all mentioned when my family member was completely healthy, self-​transferring and ambulatory:
-«soon she’ll be bed-​ridden and unable to transfer herself»
-«she’s going to be totally incapacitated»
-«she needs a wheelchair and transfers to everything; she can’t walk»
-«she weighs [weight] and it’s a burden for our staff to help someone so heavy»
Note: my family member is plump, but not exactly the half-​ton man!
We experienced a constant barrage of negative messages from Stephen about how horrible our relative’s health was, or how she was on the verge of dying, etc. We’d rush over to FL only to find her eating popcorn and watching the baseball game. Nonetheless, our family member, who uses a walker, had to be pushed everywhere in a wheelchair and wasn’t allowed to go anywhere without being accompanied — for a fee, of course.
When we one day found our relative in bed and unresponsive, after seeing two back-​to-​back doses of morphine, which our relative always refuses, we had this sinking feeling (which again, we can’t prove) that the medication was given to fulfill Stephen’s prophecy and bully our relative out of the facility.
7. GREED.
My relative ran out of assets and had to sell her house. As you might imagine, this is a process that takes time, and our family communicated with FL throughout. A week before the house closed, the Director, Mark Mullen, sent an abusive and threatening message, accusing our family of elder financial abuse and Medicaid abuse (she’s not even Medicaid eligible or on Medicaid). «That can be the only explanation for your failure to pay, and if you do not remit payment promptly, I will have to report you and have you investigated.»
I recognize that this is a lame-​a** attempt to scare and threaten us into paying, but was harassing, slanderous and downright uncalled for.
If I had more space in this review, I could go on and on. Bottom line: if you’re thinking about moving your family member to Fred Lind, think twice!

Fred Lind Manor has the best service and amenities! My Grandma is very happy to be a resident of this place. She enjoys living in her cozy apartment type home which are well equipped with kitchenettes, an emergency call system, drapes, huge closet space and senior-​friendly bathrooms. What more can you ask for right? I’m so happy and at peace knowing that my grandma is in a safe and comfortable place.