Dynacare Laboratories Northwest

I googled Dynacare when I got an insurance claim saying that a bill from them wasn’t covered. I have no idea of what I am being billed for. The date of service was 8 months ago, and that wasn’t my insurance company back then. Why are they now getting around to billing insurance that I didn’t have back then? They didn’t pick up when I called during business hours. Let’s see if I get a call back or if they’ll just send me to collections.

Billing issue corrected. Insurance is complicated but I won’t complain when you can reach a live person willing to accept directions on how to resolve an issue.

Somehow, Dynacare got hold of my old insurance info that was two years old and from when I lived in another state. I only found out when my old insurance company notified me that the calim was being rejected. I then had to call Dynacare twice to get the issue resolved.
When I asked how they got my old info they said that they go by what the doctor’s office gives them. Impossible, this is a new doctor that had never even seen my old insurance card. I honestly don’t know if I should trust their results. I second the other reviewer who was wondering why Swedish associates with these guys.

This place really should be shut down. I’ve requested receipts from them 3 times and have not received them. Requested that my doctor send my lab work to another lab. I’d rather pay more than have to deal with these incompetent assholes in the future.

Terrible, terrible, terrible.
Want a test done that’s a even mildly out of the ordinary? You can count on much scratching of heads and phone calls to find out which collection vials to use. Every time.
Want the results sent directly to you? Fill out an HPAA release, then count on Dynacare to lose it. Drive to the lab, fill out yet another HPAA release, and wait for them to hand you a copy of the report. Again, every time.
Poor procedures and poor followthrough, consistently.
There’s only one reason to patronize Dynacare: it’s the only local lab that’s fully covered under your healthcare plan.

A few weeks after going to the doctor, I received a collections notice in the mail for an unpaid lab bill. Since I didn’t even remember *seeing* any bills, I called Dynacare to figure out what happened, assuming that this was either a mistake or a scam.
It turns out that they did send me the bill, but they claim that it was returned to them – either they incorrectly addressed it or never actually mailed it to begin with – so instead of resending the bill or trying to contact me, they just went ahead and notified collections. Thanks, geniuses! I hope your lab techs aren’t as inept as your billing department!
I’m a bit shocked that the illustrious Swedish Medical does business with this company.

If I could give them zero stars I would. My experience with Dynacare has been horrible. Unfortunately my doctor uses them for lab work and I’ve been forced to deal with them for years… and for years they have been inept with billing and customer service in general. They consistently bill to the wrong insurance company, send bills to the wrong address, etc. After five years of this I’m at the point where I’m going to ask my doctor if he can use a different company for my lab work.