Delta Air Lines

Ah, Delta, you never cease to underwhelm me. For two weeks, I’ve been trying to use my Skymiles at the online Marketplace. Your website is malfunctioning. Finally called and got sent to every corner of Delta including India. Was told that your techies know of the issue and are «working on it.» Asked if there was an alternate method to purchase… of course there isn’t. Was given another telephone number which sent me to Sky Mall (am I the only one that knows the difference between Skymiles and Sky Mall?). Another rep gave me the «real» number to Marketplace… rang it up… and got a recording that just said «leave a message.» Had no idea if I reached Delta, Skymiles, or a Burger King.
Your website has always been a confusing mess and customer service has declined severely in the many years I have been a customer.
The only solace is that, as soon as I divest of my Skymiles, I will never have to deal with Delta again.

Dec 2015: This was by far my worst experience with a baggage service office. This is not my first incident with baggage service office, unfortunately I have had two incidents. My experience were both smooth, agents were apologetic and very attentive. This is my first and worst experience with Delta Baggage Service Office at SEA-​TAC. It went like this, I saw four representative and I still didn’t get a definitive answer regarding where were my two belongings. I wish I wrote her name down but I was so upset and I guess her name is not worthy to remember. Asian woman who was so rude to me. So I went to stand in line and went to another agent for help, she jumped into our conversation (while she was helping another customer). I know she was intentionally against me. I’m talking to another agent for help, your helping another customer so why are you stepping in when obviously you didn’t help me at first. I waste my time to drive to SEA-​TAC and returned home without anything. The next day I went and a woman helped me and the process went much easier. There is more detail into this but bottom line is she not fit to provide customer service, especially in the area where people/​customers need compassionate agents.

Delta is the Comcast of airlines. We, along with others, missed our flight because the announcements in the airport failed to broadcast in all parts of the airport. Delta had actual knowledge of this problem, knew we might be there, but failed to disclose it to us. Now we are in a Comcast-​like customer service virtual loop trying to get resolution. Someone even hung up on us. Flying back on Alaska, which has been most helpful, especially because of Michael in Boise. Thanks, Alaska. Never again, Delta.

Delta just finds out they have a broken part that needs to come all the way from Detroit. And they have only one person to rebook all of the flights. Not a great flight experience, at all.

Good direct options from SEA especially to Asia. Personnel are ok but can be quite chatty on flights and not attentive to passengers

My flight out of Seatac was delayed by about 45 minutes. The reason they kept announcing over and over on the intercom at the gate was because the crew was late. When we got on the plane, another excuse was given by the pilot although I can’t remember what it was. I am giving three stars instead of two because they did make an honest effort to make up some of the time and I ended up barely making my connecting flight. Overall, not the best way to start my vacation.

I fly for buisness at least twice a month and will only fly Delta. After flying in other airlines from Seattle Delta is the only one to always make an effort to fix a problem, I only fly comfort + or first class so I can not speak to coach, but the seats are alway clean and comfortable and the crews are friendly (Compass, Skywest, and Delta) the counter staff is always professional, but when they are backed up be sure to do the curb check in for your bags. This saves alot of time.

I haven’t flown on a plane in over 6 years and took a trip from Sacramento to Seattle. The trip to Seattle was pleasant and the stewardesses were accommodating for my kids’ first flight. On the way back home, the flight was canceled due to a staffing issue and I was rebooked on a flight 4 hours later. Neither the service representative at the counter or over the phone offered any compensation for an issue that was theirs past «It happens.» I am flying later this year and it won’t be on Delta Airlines.

Do not fly delta. My flight was delayed by an hour and I had to sprint to my connecting flight, which I almost didn’t make, along with almost 20 other people.
The kicker? The flight was delayed because they lost one of their own flight attendants, in the airport.

From Seattle to Vancouver our flight was delayed for more than an hour because their crew couldn’t get it together and we sat in the plane for another 30 minutes because of technical issues. From Vancouver to Seattle our flight was delayed an hour without reason. From Seattle to San Jose our flight was delayed again because «a flight attendant called in sick». If you ever have a connection through Seattle or have a relative/​friend picking you up or don’t have hours of your life to spare then do NOT choose Delta. Otherwise, just make sure you have a layover at least 3 hours in-​between connections, tell your family/​friend to clear their plans for half the day, and just sit at the airport and twiddle your thumbs for hours. None of the planes even fit an average carry-​on luggage as well so prepare to check your bag and wait at the jet bridge after your flight to fight the crowds and mountains of suitcases to dig yours out.

I’ve only experienced one other company worse. It’s not the best though. Upset employees taking it out on customers. Shame shame delta you should know better. I would appreciate a little more respect. Ya know. Since I bought tickets with hard earned money. Also shout out to the flight attended getting stingy with blankets.

I would give them zero stars if I could. Delta is the absolute worst airline I have ever flown on. Of course the flight was overbooked. We had reserved specific seats together MONTHS in advance and come the day that we travel, we are scattered all over the plane. When I asked why, I was given the answer «To accommodate children and people with special needs». Well I saw no children anywhere near where our group of 4 was supposed to be seated, just a lot of old, perfectly healthy, couples… so we are moved from our reserved seats so that they can sit together? Hmm. If people need accommodation they should book ahead of time like everybody else.
Also, I watched the baggage people throw around mine and my family’s luggage carelessly, damaging my very lightly used suitcase (ripped the handle, broke the frame).
Our flights were late both ways which was also agitating, as well as the fact that a woman was allowed to bring a cat on board, and my family is very allergic to cats. The flight was miserable. The chewed gum in my seat pocket was the icing on the cake.
Delta has permanently lost mine and my family’s business after ruining what would have been an wonderful holiday trip with their complete incompetence and lack of care for customer satisfaction. We will be flying Southwest from now on.

Remember why I haven’t flown Delta in years. Sitting on a plane where they seem to have scheduled a pilot who is flying in from another plane, which is almost 2 hours late at this point. They keep promising it will only be a short time, but then keep extending it another 15 or 20 minutes every half hour or so, for excuses that seem they should be aware of and in their control. Poor quality control and customer service. Merry Christmas Delta!

The sky priority designation on ticket used to get you checked in, through the security checkpoint, and onboard the airplane with higher precedence. However they really fell short lately.
1. Sky priority checkin took twice as long as the regular checkin
2. No one was available to assist when the kiosk machine glitched
3. Security line had no TSA Pre or Sky Priority lines
4. Sky club was packed with no where to sit
5. They demoted sky priority during boarding by introducing a new PREM class with higher precedence
6. And they upgraded some family with a screaming baby so folks with premium seats can suffer extra
Yeah, no thanks for Delta sky priority. Will check out another airline next time.

Very unorganized at the counter. The staff makes announcement while the airport is making announcement. Can’t even hear clearly!
Delay boarding. When boarding, didn’t announce zone number properly. So many passengers crowded the gate. Big mess!
Old flight, very small compartment. Many passengers can’t find place to store their luggage. They are forced to check in their luggage.

I fly business so I cannot make a comment of what it is like to fly economy but it is comfortable, clean, and the service is good. I really enjoyed their Japanese dinner service to/​from Tokyo. Their flat back seats are comfortable and I am usually able to get a good solid rest on them.
I have never had a late connection with them and they are usually on time taking off/​landing. They are a good, solid airline when you fly business class.

Delta is uneven in their service and amenities. Some employees are great, others are rude or just idiots. The amenities in First Class are also a mixed bag. Some flights offer excellent meas and service and on other flights of the same duration, there is no real food — just the same salty or sugary snacks. The seats are generally uncomfortable and generally the interiors of the first class cabins are tired and worn. Although Delta says it has refurbished the cabins, it is nothing more than loose fitting seat covers that are supposed to pass for reupholstered seats. Hey! About some new airplanes?
I have noticed recently that they seem to be making an attempt to improve service and employee attitudes, but they still could do more about the lack of amenities in first class. Charging First Class customers for in-​flight Internet access is just cheap. And can’t they come up with some pleasant finger food on long flights when no full meals will be available? People still get hungry on long flights — a lot of people can’t take the time to eat between rushing across entire airports to catch their connecting flights. And BTW, why does Delta think they always have to have their departing flights on the other side of the airport? Can’t they put their gates on the same side of the airport so we don’t have a near stroke hauling our stuff nearly 2 miles from our arriving gate?
Over-​all, I would grade Delta a C+ to a B-​. It could be and should be an A. Reminds me of the Delta gate attendant that I tried to ask a question of as I was exiting an arriving flight. She didn’t even look up at me and simply mumbled some form of a response that made no sense. What a waste of an employee. Give her job to someone who would appreciate it. As I mentioned, it seems like they are making a renewed effort to improve the customer’s experience. But why now? Why should it have gotten to the point where a new emphasis has to be made at something that should have been the norm all along?

Let’s do this again!
First time flying with Delta for a few years (I am a frequent flyer of United) and I was pleasantly surprised.
Our flight back to Oahu was fully stocked with all the amenities. Including on demand movies, TV shows, games, etc. and snacks (pretzels OR cookies) and soda! Snacks and movies! Can you believe there are still some airlines that do this? Well there is (for at least our flight).
Want a better way to fly 6 hours? How about snacking on pretzels and choosing from over 30 movies/​TV shows — High five Delta.

With Delta moving into Seatac in a big way, I was apprehensive at first since all my miles are with Alaska. I’m glad you can transfer your points across the airlines. The service has been great so far — both at the gate and on the planes. I love that you can download their Gogo Video app to watch free tv on the flights. It’s been super useful when the older flights don’t have the tvs in the back of of the headrest. It was also nice to download the app for free while in flight. Hopefully this rating sticks after a few more flights!

Until last Fall season I never had Delta on my radar as something to consider. Then I took a flight to Europe and it’s all changed. This is an airline that tries. Really tries. I’m flying with them more often now.
New planes, friendly staff (everyone. From hall monitors to pilots), social media expertise and overall perception that Delta is determined to win the airline game.
They just might.