Capitol Hill Medical

I have been a satisfied patient of Dr. Chu’s for several years. His office is an easy walk or bike ride from Capitol Hill to his location on First Hill. His office staff has always been friendly, welcoming, professional and efficient. I easily book appointments, when needed. Dr. Chu is knowledgeable, warm, attentive, friendly and very professional in his demeanor. This office offers great medical care, especially to the LBGT community. We are fortunate to have such a medical practice in the heart of Seattle.

I had looked for a good doctor for a long time. I won’t go into details but was used to going to low income clinics for many years which are great but sort of like fast food sometimes in their haste to serve more customers. Also my current provider wasn’t doing a great job. I finally got insurance that covered more so I chose this place based on the fact several friends see providers there and their rep for being LGBT friendly. It’s a nice office on Pill Hill, parking can be tough if you don’t park in the pay lot. You do have to walk up several stairs just to get to the elevators so if you have knee issues like me, that kinda sucks. Maybe there is another way that I don’t know about. It’s a really cool little reception area with a display case of vintage medical stuff. I have not waited more than five minutes for my appt. Dr. Jessica R. is amazing. I was so glad to finally have a doctor who would talk to me as long as I needed, answer all my questions, AND reachable by email. Caveat, now you don’t email the docs personally because they have a new web system whereby you contact the docs there (so basically emailing them through their website). I have had great compassionate care there and I pray I do not lose my insurance (job issues) so I can continue to go to this place.

I have been a patient of Dr. Chu for several years and quite frankly I’ve never had a better doctor as a primary care provider. His approach is stress free and he takes time during each visit to be sure everyhting that needs to be covered is taken care of. Also, he is available by email for quick questions and follow-​up– again a great service that says his care extends beyond the office. He’s the best.

I see Dr. Chu and he is absolutely fantastic, easy on the eyes too. I didn’t realize how inconvenient and inconsiderate my previous GP was until now. He’s extremely friendly, thorough, always engaged, and aware of my previous history when talking about my future medical treatments or habits. My first appointment, I was kind of startled that he was the one to come and get me from the lobby and performed the bloodwork/​vaccines from his office. I’ve never experienced that before at any doctors office so it was really nice. He’s very responsive via email and when refilling prescriptions. He is the perfect balance of being personable/​casual all while being professional. That’s a difficult line to find but he’s got it. The front staff is friendly. I do feel as though sometimes my arrival might have interrupted their conversation and its a little awkward but for the most part, they’re helpful. Scheduling flexibility hasn’t been an issue, as life does throw curve balls. All in all, great place and highly recommended.

I really can’t say enough good things about Capital Hill Medical. Dr. Chu is the best doctor I’ve been to in a while and really takes the time and concern to get to know his patients. Getting an appointment is never a problem and things seem to be kept on a tight schedule as I’ve never had to wait more than a minute or two past my actual appointment time. The only disadvantage is the small office so there are certain things that can’t be performed there, but the staff and care you get more than makes up for that.

I chose Capitol Hill Medical after moving back from San Diego. Dave Holt is the doctor I’ve been seeing, and I’ve been very pleased with my experience here. I haven’t typically had to wait long for an appointment, and on the day of my appointment, they’ve always been running on schedule. Imagine that — a medical professional who’s actually able to stay on time! The one time Dave was a few minutes late, he apologized, and explained that one of his previous patients needed a little bit of extra time.
He’s always very prompt to reply via email, and when I switched pharmacies (because my insurance company decided to stop covering one pharmacy), he phoned in my prescription to the new pharmacy very quickly.
He and the receptionists have always been very friendly. The only exception was when I called to let them know that traffic was going to make me a few minutes late — the female receptionist I spoke to came off as a bit harsh and told me to hurry up, but I understand completely — a patient coming late first thing in the morning puts them behind for the rest of the day, and they really care about being punctual for their patients, and I admire that. Luckily I was only 3 minutes late, and I think everything worked out. Just try not to be late! But again — very friendly staff, and Dave Holt has always been very kind as well.

I’ve been going to Capitol Hill Medical since moving back to Seattle in 2011. I can’t begin to describe how positive every single interaction has been with the staff and the doctors. My primary care is done through Dave Holt, ARNP. I have always had a primary care physician my entire life and NEVER have I felt so actually cared for as with this group. It’s amazing to me that during appointments I’ve never felt rushed and always had every question answered in detail and without any sense of «hurry up.» I normally get standard appointments (like check-​ups) in a reasonable timeframe and urgent appointments the same day or the next, depending on severity. I also love that I can email in general questions and typically get a comprehensive response back in email shortly. I’m not sure what to say about some of the other reviews — I understand some of the frustrations if new patients aren’t being accepted, but as an existing patient, I value the time and attention they give — and appreciate they aren’t cramming schedules to make a few extra bucks. They get my wholehearted and unreserved full recommendation. And no, I don’t work for them or get any special treatment for this review :)

Well, as they say the honeymoon is over. I’ve been going here for two years and have to say first of all Dr. Chu is the reason this office gets three stars. He is great as a physician and at the end of the day that’s the main purpose of seeing a doctor. My only complaint I would have are the emails you get relating to your test results seem a little too «fake-​familiar» (the Hiya! intros come to mind). I don’t know, but I see him once a year for about 20 minutes and I beyond that I don’t know him so how the emails come across just seems a little fake. Oh, and that he called me by my real first name instead of my middle name that I go by: I actually LIKED that simply because it was an honest reflection of the relationship I have with my doctor. There was no need to send me an email apologizing for that. (Then again I HATE it when they say your name at 24 Hour Fitness at check in since they just read it off a screen)
That’s my only complaint about the good Doctor. Other than that he’s friendly and does take the time to get information out of you about your health and since I’m very paranoid about anyone dealing with my health he definitely is top notch.
The office staff cost two stars. They have a new office manger/​biller who was about the most unhelpful person I have run into since the lady at Emerald City Medical Arts. I have new insurance and the first thing out of her mouth was they probably wouldn’t be able to bill them (or then again since it’s part of GH’s First Choice Health network maybe they can bill it without any problems) but maybe I should call and find out, or maybe they could call. She really didn’t care either way. (Gee, maybe customer service should kick in at some point huh?) Now being worried Group Health wouldn’t pay for the services I went to the hall and called and they verified the provider would need to bill the insurance company and that the services would be covered. Needless to say the new office person isn’t inspiring confidence…

Guess they don’t need or want new patients. I had been a patient of Dr. Killian for a few years. The receptionists were always nice so i give them 1 star bonus for past performance. Anyway Killian left apparently not in good standing. I guess he had some personal issues and drama happened at the clinic. Ok it happens. I saw they got a new Dr. in addition to Chu and the other guy. Figured I’d give her a chance. Maybe they still had my records and wanted me as a patient. So i called 2 days ago and explained i used to see dr Killian. They said the other 2 weren’t accepting new patients but maybe the new doctor was. But she’d have to ask and get back to me. Am i the only one that thinks it is strange the receptionist wouldn’t know in advance what to tell new patients? Or in my case an old patient of the clinic. Well anyway 2 days later, still no call back. I guess a yes/​no question like «hey doc, are you accepting new patients?» Is too time consuming to ask her and too much trouble to call me back. Maybe that means business is good, so they wont be hurting from my 2 star review because they don’t need new patients anyway. I wish there were more LGBT clinics out there. But I will look for a new doctor somewhere else.

So many good reviews makes me wonder if they pay for the reviews or not because I have a completely different experience dealing with David Holt, ARNP. He is unresponsive to refill requests, and holds his patients in little regard.
I first saw David when I moved to Seattle, and at first experience thought I had found a suitable replacement for my doctor in California; that was until I decided to travel out of the state and needed to get my prescriptions refilled recently.
Here is a chain of events.
Friday, November 15^th — Called my online pharmacy to refill my prescriptions. Was advised that the prescription had expired and a refill request was being sent to Capital Hill Medical. Spoke with Capital Hill at the same time to get fax # and advise a refill request would be coming in.
Monday, November 18^th — Called OptumRX again to refill the prescriptions and was advised that they had not received the refill authorization. Spoke with Capital Hill at the same time and was advised David Holt had the refill request and would be faxing it in ASAP.
Later the same afternoon on November 18^th — I called again to OptumRX and still no refill authorization. Tried to contact Capital Hill Medical and get an answering machine several times. I finally get hold of a person who states she is swamped and alone in the office. I ask about my prescription refill and get put on hold. She comes back and says David Holt has not, I repeat, NOT refilled my HIV prescriptions because he could’t reach me via email.
Strange, that I happened to email him at 3:38PM today asking for some type of response on my refills, which I have been trying to get refilled since Friday. When I advised the individual at their end of the phone that I had sent David Holt an email earlier today, she said she would let him know. I asked if I could speak with Mr. Holt because I am worried about not getting the refills for my HIV medications and am told that he is «busy with other things, and the best way to reach him is via email».
Well here it is later in the day, and guess what… No response from David Holt. My husband even replied do an email chain between himself and David Holt asking him to please contact me regarding my prescriptions.
Let me be very clear that Mr. Holt’s office has on file that we are married, and even has an authorization to discuss our medical treatments with the other party.
Yet, still no contact, and no refills for my HIV medications.
Now, I ask you… What good is an HIV specialist that has no interest in ensuring his patients have their medication? Better yet, what good is an HIV specialist that has no interest in ensuring his patients have their medication, and a lack of basic courtesy to even speak with, or return and email to a client, especially when I am told by the person at his office that he is at his computer while I am on the phone with her, but he is too busy to take 2 minutes to take my call?
Don’t be fooled by all the good reviews, because from this experience, I can assure you they are not a complete representation of how patients at Capital Hill Medical, or at least those seen primarily by David Holt are treated. My best advice is to follow the not so good reviews of this medical office because they will give you a much better idea of what you are in for.

Capitol Hill Medical is a total breath of fresh air! After a really horrible experience with an internist at Virginia Mason, I took the advice of my dermatologist and called Capitol Hill Medical. From the moment someone said hello I knew that this was the right place for me. I was quite upset (think freaked out) and they were totally empathetic and attentive. Considering my situation and state of mind, Dr Chu gave them the OK to squeeze me in for an appointment with him for the next week. At the appointment he was amazing, clearly concerned, patient with my nervousness, and totally re-​assuring. Kelly and Catie at front desk were charming and welcoming. I don’t know if I’ll get to see Dr Chu again, but I feel confident that all the medical professionals there are just as kind and caring. Don’t hesitate. Call this place for an appointment before they stop taking any new patients!

I submitted a review in the past but it never got posted. I can’t say enough wonderful things about Dr. Chu and his team. I’ve been a patient of Dr. Chu’s for years and truly feel cared for each and every time I enter his office. His practice should be the benchmark for how all medical clinics operate.
Dr. Chu takes ample time to discuss why I’m there and I can tell he truly wants to understand and address my concerns. I never feel rushed or dismissed. Kathy and Kelly at the front desk are topnotch; they are competent and provide excellent customer service.

A 93 year old friend who has it very much together reminded me how good I have it with Doctor Chu, and the office staff compared to the yet very qualified Doctor I use to see. When the front desk staff sound like they are smiling over the phone, that helps create a welcoming environment.
When my primary Doctor, and my Dentist both have the similar styles I can work with, then I need to work with them. I have gay and straight Doctors, and I do not care about sexuality; I care about how we work together to keep me healthy. Capital Hill Medical cares about their patients!

Fantastic Team! Always a comfortable setting and everyone is very willing to help. Never a long wait and always professional.

I started going to Capitol Hill Medical because though I had had a gay doctor at a previous clinic, I was looking forward to going to a clinic where the doctor is gay, much of the staff is gay or gay-​friendly and is a small clinic. It’s keeping money in the community and «in the family». Dr. Chu is great at answering any questions and helping me feel comfortable with my health and treatment. He also communicates test results and will answer questions by email which I LOVE. The staff is great, can’t speak highly enough!

This place is fantastic. Seriously… from the first person who answers the phone, through your doctors visit, this place is a class act.
I had been going to Virginia Mason, but was frustrated with the ever changing physician staff, lack of knowledge of things that could effect a gay mans health, and what felt like a continual guessing game.
Finally — I decided to give Dr. Killian a try over at Capitol Hill Medical. From the first phone call, I could tell this was a class act office. The receptionist was extremely warm and friendly. She talks to the doctor and determines that they’d like my first appointment to be the next day — yes, that’s right… if there is a need, they can get you to see YOUR doctor within a matter of days.
The doctors (I’ve been to both Killian and Chu) have been extremely knowledgeable, compassionate and supportive. One of the best things about this office, they respect your time. At this office, a 2pm appointment, is just that… a 2pm appointment. No more waiting an hour to see your doctor.
If you live in Seattle, especially if you’re Gay — this is the place to go.

Reviewing doctors isn’t quite like writing a review of a restaurant, but I’ll take a stab at it.
Several months ago, my old provider decided to close his practice and join Qliance (or whatever it’s called). I wished him well but since I have insurance, it wasn’t going to work for me. To be honest, I really hate trying to find a decent doctor. Straight doctors, at worst, can be exceedingly tiresome and judgmental, if you choose badly. At best, it’s awkward to have these clinical discussions with some straight dude.
Fortunately, I found Capitol Hill Medical (CHM) and Dr. Chu.
I cannot begin to express how much I love the staff at CHM. They’re super friendly and total dolls. In short, they’re totally FIERCE!
Dr. Chu is a superb doctor and I’m really, really glad that I’ve found him. He’s caring, sensible, and genuinely concerned with your wellness.
In short, a whole lot of love from me for Dr. Chu and CHM.

It is so flippin’ fantastic to have a doctor who I feel is always on the up-​and-​up with me. I’ve been a patient of Dr. Rob’s for years, and I have to say that I feel completely taken care of at Capitol Hill Medical.
Regardless of my questions or concerns, Dr. Rob provides frank, sound, & practical counsel.

Let me start by saying I was a patient of Dr. K for 12 years. Then one day I received some conflicting information about the medication I was on and decided to ask for clarification. The next thing I know Dr. K insulted me, belittled me, verbally abused me and banned me from Clinic.
Please understand that I am not just ramping and raging. I have written documents from Dr. K and if I were so inclined to post them here, I would let you the reader interpret statements written by his own hand and see if you deserve to be treated as Dr. K treated me. (I don’t think I will post them because I will not stoop to his level of ethics)
I am however brining this case before you the Patient, the American Medical Association, the King County Medical Association, the Washington State Board and the BBB. Again, if I am wrong, I am wrong but from his hand to the written document those individuals shall make up their own minds.
You and I as the patient have the right to ask questions of our «trusted» medical doctors. Watch for developments as they occur.

Dr. Rob is the perfect doctor for me. He is helpful, genuinely concerned for his patients and very knowledgeable. Even better, he is committed to building a sustainable practice to service gay and lesbian clientele. I have been seeing Dr. Rob for several years and he always seems to know what I need whether it’s some much needed levity, a pat on the back or after some (thankfully faulty lab tests) some serious soul searching and medical advice.
I highly recommend Dr. Rob Killian.