Best Buy

I recently purchased a Cannon Copier that did not need my needs. When I bought it I also bought a cartridge for my old printer. They never told me about the 15 day return policy. I waited for my old printer to run out of ink before I set up the new printer. Not only did it not work with my router but on first use to see if it worked at all it got jammed. I am now forced to deal with the manufacturer and cannot exchange it for another brand or another model.

My Acer laptop (purchased at Best Buy in August 2013) began acting up, leading me to suspect that malware had gotten by my Kaspersky protection. Best Buy’s Geek Squad was fantastic! As a walk-​in, I had to wait 20 minutes for an appointment (no big deal). Their Tech correctly diagnosed the issue as resulting from a Windows 10 update and a Kaspersky update being applied in the wrong order. This was fixed, and my computer has been working like a charm since. Total time was less than 2 hours (largely due to the boot-​up times on my computer). And now the best part. No charge, even on my 2 ½ year old purchase. This was great service, and I plan to purchase my next computer from Best Buy.

Upgraded my iPhone in early April and asked for and thought I was buying a 16 — saw my new ATT bill this week, I ended up with 64 and am paying much more than I thought I would be. Of course it’s too late to return the phone and get what I wanted. And my ATT bill jumped from 171 to 271. Oh, and the salesman also signed me up for an unlimited data plan that does not actually exist. Thanks for nothing Best Buy Northgate in Seattle!

If I could give zero stars, or even negative stars, I would.
I bought a computer from them that came pre-​loaded with software. When I set everything up, it wouldn’t work. I called Geek Squad to come look at it, and they couldn’t find the problem — not that they seemed to try very hard to do so. I ended up taking said computer to another place to have it checked out, and they did a complete system analysis. Turned out the problem was the pre-​loaded software was buggy. They fixed the system for a very reasonable price. When I contacted Best Buy to let them know the computer they sold me had bad software on it, I was hoping they’d at least check the other computers they were selling to determine that the software was ok on them. No such luck. They not only didn’t seem interested, they didn’t even care that they were selling defective equipment.
I refuse to buy from Best Buy anymore — and I would NEVER, NEVER EVER, shop at the Northgate location. How they have managed to stay in business here for so long is a complete mystery to me.

I came here with the intention of buying a small tv and my boyfriend came with me so he could buy a wireless speaker thing. We split up to browse what we needed and the guys by the televisions were very friendly and helpful. A couple guys asked if I’m doing ok and if I needed any help and I politely told them I was just browsing and they took the hint and left me alone which I love. I can’t stand someone breathing down my neck and making me uncomfortable while I’m trying to shop. So I finally picked one out and then I decided I wanted to buy a Fitbit… Oh my… THAT was a different story. I counted at least 6 associates in the general vicinity and not one person offered help which kind of sucked because I actually needed help. So my boyfriend went to ask an associate if we could get assistance and every time he spoke, the associate cut him off and spoke over him. It was embarrassing and uncomfortable to watch. So much so that I just grabbed the Fitbit from my boyfriends hands and said I’ll just google what I need. I decided on one and took it to the register to as if they could price match Amazon. He said yes! So I got $ 25 off my new Fitbit :] YAY! Ultimately, I have to say this was not a very pleasant experience because of how UNhelpful the majority of the people there were, but props to the ones that were gracious.

If I could put ‘0’ stars, I would. No problem going into the store to pick your items-​but expect to stand in line for excessive wait times. Best Buy is the Walmart of electronic stores. They hire from the McDonalds gene pool. If you are one of those lucky ones to get through the exit doors without aging by a few years; forget about returning items here. The people working at exchanges must be taught in criminal fraud cause they come up with real BS store policy. I laugh at buying geek squad help… id rather hire the «mayhem» guy from All State to help me out. This Best Buy is the worst one in Seattle, period.

Best Buy has a smart business model. They try to take business away from Amazon by offering price match. Customers who use this benefit at Best Buy would otherwise not be shopping there if it weren’t for the price match. Sometimes, they have stuff that is cheaper than Amazon. Plus, you don’t have to wait days for Amazon to ship the product to you. Win-​win!

Wow! I can’t believe this actually happened. I bought an item based upon a sales person’s recommendation. I did not end up needing the item so I went to return it, receipt in hand and packaging never opened. The Customer Service woman opened the package right in front of me and then said that the item was not eligible for return because the package was opened. *Please note that the packaging was fully intact until she opened it. When I asked to speak with a manager he just shrugged his shoulders and said «sorry about that, the package is open now so we can’t take it back»

It was a pretty sub-​par visit for me today. Two of the employees that answered my questions were polite and helpful but the last two interactions, one with a floor employee and the other with the cashier were pretty unsatisfying. Neither seemed interested in acting friendly.

WORST customer service. The associates don’t care about helping you they just stand around. Not very welcoming and when I came in regarding an issue with a product I bought the same day, the general manager didn’t even come out to assist me. I have never experienced such bad customer service at two different locations. This has got to be the worst company for that. I don’t even want to give this place a one star, I walked in with questions and hoping that I could get assistance on faulty product and incorrect marketing, but I left even more furious with no solution.

I normally would not really see the need to review Best Buy (I mean, it’s a chain technology store, so you kind of know what to expect here) but I wanted to write one anyway because the customer service we had here was so great. My parents and I went in to upgrade two of our ancient phones to new iPhones. The Best Buy rep named Shawn (or Sean, he didn’t have a name tag) helped us switch our verizon plans over, set our new phones up completely, and even made sure all of our contacts and photos got synced over before we left the store. It took almost two hours because our previous phones were so done for but he was super patient and friendly and even laughed at our stupid jokes. And it was the day after Christmas, when I’m sure he would have preferred to be relaxing. Anyway yay for customer service at this Best Buy, especially Shawn!

This is the best Best Buy I’ve been to. I returned a Lenovo computer (stay away from this brand with all your life!) and the Geek Squad Manager was so entirely nice and helpful.
He referred me to a support person in the computer department so I could find a replacement. She stuck with me through my indecision and I ended up with an awesome Asus!
She gave me a helpful tip which is to create a recovery drive on a USB before installing anything. You can search recovery drive to see how to do it. She says it takes a couple hours.
All in all I had an amazing experience here!

One thing I like about shopping at Best Buy is the confidence I have when buying something there. I can buy something and they have a return policy that lets me know if there is a reason I am not satisfied with my purchase, I can exchange of return it.
My latest purchase was for printer paper. I purchased 25 packs but only needed 11 of the. So I returned the remainder that I did not need. I went to return the items here and I was greeted by Hillary. She was very good at making me feel like a second class citizen returning the items. First she questioned why I would but so many l, then questioning why I did not return it to the Lynnwood store where I originally purchased the items.
This happened with her once before when I returned an electronics item that was defective.
Best Buy-​Hillary is giving your store a negative image. If I feel so strongly enough to write this review, how many other people she’s alienated who are not returning because of their experience with her.
Good for thought…

Online experience was the WORST BUY!
Horrible. I ordered a BB8 for my sons b day on 9÷5÷15.
They took the money out right away.
It took them 10 days to tell me they were out of stock. I cancelled the order. Between order date & notification of unavailability,
they sent 7 different authorization request on my debit visa.
Even after canceling the order, I saw another one today. I made a phone call, he says my money will be back to my account tomorrow. I asked to speak to dept responsible for this. She says hello hello and hung up. They’re aweful. Will Never use their online service again, their computer services are horrid too. Absolute worst oine shopping experience ever!

I’m only giving this two stars because the guy in the front and their mobile desk were helpful. Avoid customer service at all costs. I think customer disservice is a more accurate description. The girl working had an attitude, was rude and clearly didn’t want to do her job. Such a bummer.

When I first bought my Jaybird wireless headphones they suggested that I get the accidental damage plan on top of the warranty just in case anything ever happened. I’m pretty accident prone so I opted into the plan and found it was totally worth it! I’ve used it twice now to replace my broken headphones and each time it was a really painless experience. The 2^nd time I had to come in, my dog decided to chew my headphones up like it was just another toy. The plan actually doesn’t cover pet damage and I was really upset because I was told previously that if anything ever happened they could be replaced.
The customer service rep said there really wasn’t anything he could do and I nearly walked away cursing Best Buy forever. Someone from Geek Squad overheard us and jumped in at the last minute saying they’d replace my headphones this one time. They honestly didn’t have to do that so I really appreciated it. I’ve learned that if you just talk to them nicely and treat them like real human beings they’ll actually be respectful too and figure out the best way to help you.

Walking in, there were some angry customers grumbling under their breath as they walked around. That should’ve been my first hunt. I worked customer service so I’m not angry that I saw employees hanging out. I get it. I was there to buy a Phillips Hue starter kit and had questions. I asked one guy, and he said he didn’t work in that department but would get someone. I waited 10 minutes and asked another guy. He said he’d get me someone who knew. I gave up and just called a friend contemplating to just buy it on amazon. I’m a customer willing to pay $ 300+ on what I was seeking. Nada. When I moved on to check out fans, all the guys I asked were hanging out talking elsewhere. Same thing happened when I had questions about inventory not on the shelves.
I just ended up buying everything on amazon.

Best Buy is a good establishment when you looking for electronics. Personal and home appliances can be found here. I really enjoy walking around and seeing the new and expensive toys.
Since I am looking for a new laptop (the one i’m typing on at the moment is making weird sounds) it’s always a fun idea to poke the brains of the staff there. Please don’t literally poke their heads unless your confident that you can run faster than them.

Best Buy /​Geek Squad: IDFWU.
Yo this store stays having the worst customer service and continues to staff people with absolute lack of technical knowledge. Do not go here. I repeat DO NOT GO HERE.
I ain’t really the type to write negative reviews but this has to be publicized.
Family member ordered a laptop online, express shipping, with Best Buy warranty or whatever. Laptop came severely damaged, aka it was fucked up. Went in store to return the laptop. Customer service wouldn’t accept it, an older woman repeatedly told us, «there’s nothing we can do», and that’s strike one. First rule of customer service, never explicitly dismiss the issue at hand. Are you serious?! Of course there’s always something you can do or someone you can contact if you don’t know how to properly handle the situation. But don’t ignore the customer’s concerns. Next, they state that we need to return the laptop through UPS. Wait. Hol up. We just paid $ 50 for express shipping and got a fcked up laptop, now we gotta pay again to send it back? Oh hellll no. Best Buy you got me fcked up, that’s strike two. Seeing as the in-​store customer service desk simply didn’t want to take any responsibility, we proceeded to call Best Buy customer service hotline. Eventually got through, and they reluctantly agreed to email a UPS self-​shipping label. With this label, we would still have to contact UPS to set up a pick-​up time. Several minutes later, we get an email that says the same laptop has been RESHIPPED, no shipping return label. I kid you not. Strike three, you’re out. The level of incompetence is astounding. Never at ANY point did we indicate that we wanted another laptop. We just wanted to return the piece of shit and be done. Is that so much to ask? I don’t even know what to say. A complete waste of time and money.
I personally never shop at Best Buy. They have a terrible selection of products and mediocre deals. In addition, they have no idea what they are doing and will say anything to make a sale. Staff knowledge barely extends beyond a basic ass level of understanding. It’s actually pretty hilarious to listen to them try and sell you an item.
Bye Felicia.

Since this is the Best Buy store located just across the street from Northgate Mall, I come here every once in a while just to browse, but I’m usually deterred from buying anything. It’s not necessarily that things are too expensive; their stuff is often fun to look at but not at the top of my priority list. The fact that it’s also on the bottom floor seems to give it an unwelcoming dungeon-​like feeling, too.
Well, all that has to be ignored when one is in need. And most recently, I was in dire need of a keyboard. My laptop’s keyboard happens to suck tremendously, and the old USB one I was using wasn’t cutting it anymore. So it was time for an upgrade if I didn’t want to lose my sanity while typing. For important daily use items like keyboards, you might as well head to the store that specializes in electronics.
And so it was here that I bought a nice new computer keyboard with which I’m using to type all my Unilocal reviews now. This store’s keyboard section has about nine keyboards on display and for demo use. I tested my hands on all of them to see which was the least useless. For some reason that escapes me, decent computer keyboards are very hard to come by in this day and age.
I chose a pretty cool Logitech wireless keyboard for $ 58.98 ($ 64.58 after tax). This keyboard is light and thin yet sturdy, and it functions wirelessly via a USB attachment. It’s pretty much just plug and forget, which is further reinforced by the fact that it’s powered by solar panels that work off of both natural and artificial light. The box claims that the keyboard holds a life of three months in the absence of any light.
I don’t know about you, but this may very well be the most awesome keyboard I’ve ever bought. And most importantly, it’s actually easy to type on this thing. The part where it’s wireless and I never have to worry about it running out of battery is just icing on top. Thank you, Best Buy, for saving me from carpal tunnel and keeping me from possibly going nuts after using my outdated old keyboards all this time.
The rest of the store is fairly decent as well with very large and up-​to-​date selections of items such as DVDs, video games, computers, and more. I still nearly drool when I see that $ 8000 Samsung 80″ curved 3D 4K UHDTV. One of these days, I’m telling you, I will buy that thing. It may be last decade’s technology by the time I’m able to afford it, but I will buy that TV nevertheless.