Bank of America

I waited for over an hour to speak with a banker and had to leave after running out of time before my turn came. There were only two bankers on site, and both spent the majority of their time on the phone asking the person on the line how to complete the paperwork. Only 2 people were helped the entire hour I was there.

This branch is incredibly slow if you need to sit down with a rep. I work across the street and have tried taking care of business with a rep there several times and each time I have to wait 30 – 45 minutes. Better off going to another branch.

Skip this branch.
I have been consistently disappointed with this location and have decided my most recent visit would be my last. Here’s how it went:
Twelve noon, middle of midweek lunch hour in downtown Seattle. This bank has the potential to house 6 tellers. Just ONE teller is open, and she’s a new hire in training! Of the other two people on the clock, one is gone on break (saw her leave), and the other… is training the new teller.
I think I counted 5 customers leave the line and walk out of the bank in the 25 minutes it took me to get helped at the counter. Twenty-​five minutes!
My number one gripe is the staff’s utter lack of urgency. You are a bank in downtown Seattle and it is noon on a Tuesday and there is a long line and none of you care. This is the financial district! C’mon. :(

i absolutely loathe some of the rude employees at this location, specifically «beki» and the manager «john quan». i’ve had my mortgage there for years and today when i tried to make an extra payment, they couldn’t find my account in their computer. they are both extremely rude and condescending even though it’s apparent they can’t do their jobs properly. i walked two blocks north to the westlake location and they found my account immediately and took my payment. AVOID THIS LOCATION AND THESE TWO EMPLOYEES AT ALL COSTS!

The short version is if you want to be treated as an adversary by some one to whom you give your money B of A is the bank for you.
If you require customer service and pleasant interface with the people to whom you give your money Banner Bank is the bank for you.
If you have 5 minutes to learn how not to run a bank please read on.
a small businessman doing about $ 3,000,000 per year I use my credit cards at the rate of about $ 360,000 per year. I have used rewards cards for the past 5 or 6 years. My cards do not carry a balance and having 3 different business corporations it is necessary to carry 3 different credit cards.
When flying on a recent trip I was interested when the stewardess explained that you could get a trip on Alaska Airlines with their card for only 20,000 miles and since I was not excited about the American Express platinum program rewards I decided to switch to the Alaska Airlines reward business card. Upon receiving the application I was chagrined to find that Bank of America manages the card.
I had accounts at Bank of America in the past when they swallowed Seafirst Bank 25 or so years ago and was very dissatisfied with the way they treated me as a customer compared to the way Seafirst served their customers so it was not long until I moved my accounts elsewhere.
Alaska Airlines has earned my repeated business due to the efficiency, competitiveness and high level of customer service. I travel frequently and there service has not been perfect but it has been closer than most other airlines I have flown. I was hoping that the dedication that they obviously show to customer service would offset the obvious lack of concern that B of A showed in the past. I elected to contact B of A to enroll in the AA business rewards program.
I contacted the number and after about 10 minutes on hold was told I was connected to someone who could take the application. I started by explaining that I would need 3 cards with high limits due to the amount of charges I make each month. The representative said that limits were based on credit history and without processing the applications she could not tell me in advance how much they would allow. Since my personal and Business credit histories were good enough to allow 3 visa cards with $ 25,000 limits and an American Express Platinum card (which has no preset limit) I went ahead and continued with the phone application process. After 1 hr and 45 minutes of answering the same questions three times I was told that they could give me no more than $ 50,000 total in the 3 cards. I explained that I needed more to replace the cards I currently had. I was told that after an unidentified period of time I could raise the limits. I explained that I would not be able to replace the current cards that I had unless I had higher limits but was told it was not possible. I asked them to stop the application process and forget the whole thing and was told ok.
8 days later I received 3 credit cards with the unacceptable limits. I called B of A and decided to keep one of the cards if they were able to give it a $ 35k limit after an hour on the phone it was determined that a new card would have to be issued. They also explained that for some reason they could not use my current AA frequent flyer account but would have to issue a new number but if I contacted AA they would be able to merge the accounts.
I received the cards in early December, by mid December the cards were being declined. Upon calling B of A I was told that there were suspicious charges attempted on the cards (which they declined) so they declined all charges and future charges until they verified that the charges were legitimate. I explained that this was a business card with a high limit because I needed it and used it a lot. I could not keep calling them and being on hold for 15 or 20 minutes until I could verify my usage. I asked them why they simply did not call when the suspicious charge was attempted and they said they usually do. I explained that if they continued to make the card unusable it would be useless to me and I would have to get a different card or go back to the cards I already still had. They explained that they could not change policy or procedure and they were sorry about the inconvenience. The next day I received 2 calls from B of A about suspicious charges on my account and 3 emails from monthly accounts that were declined due to B of A’s policy.
On January 6 I attempted to purchase 2 bus tickets online. The purchase was declined 4 times. I called B of A they indicated that it was Greyhounds system that was not working correctly. I called Greyhound they said the transaction was declined by the CC processor. My Amex card worked on the first attempt.
My daughter called me up and explained that my Alaska Airlines card was being declined when she tried to use it to pay tuition. Upon calling B of A I was told that my account was over due. At this point I had received only one statement

I had a safe deposit box at a BofA location (BofA tower, 5^th & Colombia) that is closing. I had this box for 15 odd years, and never missed a payment. To «smooth the transition» I was offered a free years rent at any of their other locations.
So I attempted to establish a box at this 4^th & Pike location today. I was told that I could not open a box without a deposit account with them. This was never a problem at the prior location, as I have *never* had a savings or checking account with BofA.
As an excuse, I was told that they now required a deposit account, to protect them in case I failed to pay the yearly rental fee. WHAT A CROCK. It’s not like I can damage the box. It’s not like I will make off with it. What she REALLY meant to say was that the $ 80/​yr they charged me was not as an effective a way of screwing me, as all of the maintenance fees they can charge if I was stupid enough to have actual cash deposit accounts with them.
Now I have to find a bank to rent me a box w/​o having a deposit account with them. Only one thing is certain: loyalty to B of A gotten me NOTHING. It is not like I ever would have opened a standard account with them (Credit unions people: BECU in Seattle ROCKS) but I will actively avoid doing business with them ever. No credit cards, no mortgages. Their fundamental priority is NOT protection of their customers assets… It is FEE GENERATION, and they are unhappy unless they think they are bleeding you at the highest rate possible.

Not only did they charge me a $ 6 check cashing fee to cash a check that their customer paid me with, their employee Russy was condescending, rude and utterly unhelpful.
Read about the practices of Bank of America in «Bank of America: Too Crooked to Fail» in the March 2012 issue of Rolling Stone Magazine. The author describes Bank of America as «a hypergluttonous ward of the state whose limitless fraud and criminal conspiracies we’ll all be paying for until the end of time.» That sounds just about right.

This is just a review of my experience at this location.
I stopped here to deposit some cash I didn’t want to be carrying around downtown.
I chose to deposit the cash using the inside ATM. I had the machine jam on me and not deposit the total amount I had put in. I went to talk to the teller about the problem. The teller was super friendly and told me they had been having this problem lately.
He had me wait with him while a manager came to meet me and here’s where things got awful.
The manager was rude and stopped just short of saying that he didn’t believe that I had been shorted $ 20 from the jam. I have been a Bank of America customer for years and have several accounts open with them. I was stunned by how rude he was especially considering the teller said they had been having problems with the machine.
I was given some information and told to make the phone call to BoA customer service and everything myself.
Bank of america credited the money quickly and all that but the service I got from the manager here was unbelievably terrible.

The customer service I have received from any of the staff at this location has been well received. They have always been warm, friendly, and competent.

April, one of the tellers, is great here. I like their new ATM machines. It makes depositing pretty fast without having to see the teller. And, it’s convenient having one ATM inside and outside.