Apple Store

They are nice people in the store but they are so busy you feel like a your being rushed thru a shredding machine … We bought two computers in the last week from them & if we could undo our our purchases we would. Both experiences have been terrible. The person you start with passes you on to someone else who doesn’t know what you’ve already discussed so you start over. The sales people are doing two or three things at a time & therefore they screw up two of the three .
Make you want go to Microsoft. You can but 3 or 4 surfaces or a new one every year at these prices …

Very helpful and friendly staff! That can be hard to find these days! Great company to do business with!

i visited the Genius Bar again today with a problem opening a PDF file that had me stymied for months. The staff person was immensely helpful, friendly, and I learned how to open these files. I couldn’t be more pleased with this Apple store.

I guess I shouldn’t expect better from Apple, but I thought maybe here they would care a bit more. I came with an appointment to send in my phone for free to fix my broken lock button. I had made the appointment a week before, and so they knew I was coming to get a replacement. I had a cold that day, and didn’t really want to leave the house, but I did anyway. When I got there, they didn’t have a replacement phone for me, so they told me they would call me when it got in (approx 2 weeks around Halloween.) Oh, and with both appointments I had to wait about 15 – 30 minutes for a scheduled appointment and got weird looks for reading a paper-​back book while waiting.

I came in after an accidental spill totaled my brand new MacBook Pro, I was beside myself and could not believe this was happening to me. The staff was really courteous and empathetic, they replaced my Mac and gave me the best customer care experience i have ever had!
In general, staff is super nice and professional. When the store is packed wait times can get a little long but someone always checks up on you and makes sure you are not left hanging.

So normally I wouldn’t write a review but I just had my laptop repaired. It took a little longer than anticipated and the only bad experience I had was not having any communication from the Genius Bar until I called.
So why 4 stars?
Because every time I called the staff was super polite, really upfront with why it took longer, they acknowledged my wait time and apologized both on the phone and in person, AND didn’t make me feel like a jerk for calling in a bunch.
So I wanted to acknowledge them in turn because I imagine that when these things slip, they probably get pretty harshly treated. The computer works great and I’d rather get a job done right than a job done slipshod and fast.
Thanks!
(Pandering? Perhaps.)

As I started writing this I’ve decided to up it a star, and really I almost feel bad that it has to be this low… so first, I want to say that the folks I talked to at the Apple Store in U Village were all very friendly and responsive… my issue is actually more with Apple’s procedure as a whole…
Bottom line is this… You’re Apple right? You’re a tech company? Being a tech guy I understand that tech glitches happen… what is completely unacceptable is that you become a dead fish when this happens…
I dropped two iPhone’s to get cracked screens fixed… was quoted a time and a price and all was good… I went back at my appointed time to pick up said iPhones and I was told, «well, our POS (That’s Point of Sale, not piece of sh! t) is down, so we can’t give you your phones»… the loss of your computer system CANNOT result in your inability to service your customers…
One of those phones was just a back up, no big deal… but the other was my primary phone… the solution I was given was, «well this usually only lasts like an hour when it happens, so you can wait or just come back tomorrow.» … well that’s just unacceptable…
to their credit when I asked I was turned over to a manager who started doing his best to remedy the situation and as we were working through it their system came back on line… I got one of my phones, the other wasn’t ready yet and I couldn’t wait any more so I’ll go back and pick it up at some point… fortunatley the phone that was ready was the one I needed…
But the bottom line is this, you have to be able to service your customers if your system goes down… plain and simple.

I wanted to see what the recent iPads were all about as far as size and functionality goes. Walked into the store, had 3 – 4 people look at me without a greeting. They continued to run around and talk with all the customers but me. I even had 2 people walk past me with no acknowledgement. I know what your product is about and what it looks like on paper. However, if one of these hipsters could make eye contact or acknowledge that I just walked in, I would know who to talk with when I came in.

I want to start by saying I am not an Apple products fan. I feel this establishes myself as a fairly neutral reviewer. I never jumped aboard the Apple bandwagon.
So I came in here with a good friend who needed to get the shattered screen on her Iphone repaired. It was a madhouse and there were people everywhere engaged in a large number of activities. I honestly was a bit overwhelmed, but quickly an Apple associate herded us over to a lady with a tablet who got us checked in and put us on a list to see a technician. We were then set up for a text message reminder and allowed to wander around the shopping center while we waited.
It took about 30 minutes and a rather fun visit to Storables, before they could see us. When we got back to Apple it was still busy but again upon walking in an Apple associate was there to heard us back to Tablet Girl. The check in lady with the tablet was great and set us up at a table to await our Tech. The tech arrived within about 5 minutes and quickly got us a solution. I was surprised how organized they have this whole process. The whole wild adventure ended with them fixing the phone in house, with a brand new screen. It took 30 minutes to get the new screen installed and we ate lunch while we waited.
Everyone we interacted with was very friendly. No one tried to upsell us into a new product or accessory. The staff were fast, efficient, and knew their stuff. It was rather miraculous. I have only ever had service like this once with my cell phone carrier once and that was on vacation in Hawaii. So you go Apple Store at University Place you are amazing.

Update: spoke with the manager Amanda. She made arrangements to get me taken care of that night. I was thrilled. I really appreciated them taking the time to make this right with me. This is the caliber of service I’ve experienced here in the past. Thank you!
Poor service: picked up a repair that wasn’t repaired. Granted, rush hour traffic caused me to be late, but if I had just charged someone $ 300 to break their laptop; I’d make some exceptions. I expected better service based on good experiences from the past.

This is probably my first authentic, positive review for anyone.
The difference between Apple Store and the Mac Store is like night and day. Although my iMac’s warranty is expired by a year, the Apple Store diagnosed and resolved the problem free of charge. Even if the problem had been caused by a bad video card, which was the initial suspicion /​prognosis, my computer was still covered due to a higher-​than-​usual failure rate for my model iMac, which means — if the problem does persist for some reason, Apple Store will still honor the free card replacement in the future.
Now the real kudos go to employee #299 406 835. I know he’s not a number; he’s a human-​being. I can’t remember his name, but it’s been a long time since I’ve experienced a level of service, higher than I would have reasonably expected going into the situation. That was my experience at the Genius Bar.

I’m very pleased with the Genius Bar at this Apple store.
True, don’t think when you book an appointment here, that they can see you precisely at the scheduled time. But in all likelihood, you should receive service within 20 minutes or so of the designated time.
My 17″ MacBook Pro, which I purchased in 2011, has been a solid and trusty workhorse. But a week ago, a bunch of crazy patterns suddenly appeared on the monitor, and then the MacBook kept trying to reboot. But to no avail; it would no longer boot up.
So, I made an appointment at this Genius Bar to get help. Before coming in, I had braced myself to the prospect that the MacBook was toast and I would be buying another computer, and I had reconciled myself to that possibility.
Well, what actually happened at the Genius Bar is the technician ran a series of diagnostic tests, and determined that the video card was shot (but everything else was OK). Unfortunately, my MacBook was long past the protection plan window. But Apple had, what the technician told me, was a «quality» program under which the video card could be replaced for free. That was sweet, because otherwise, the repair would’ve been $ 310.
The Genius Bar told me the repair would take 3 – 5 days. It was completed in 3 days. Upon pickup, I was told that the «logic» board had been replaced. I was a bit confused, because I had been told that it was the video card that was the guilty party. The Genius Bar clarified that the video card is part of the logic board.
I brought the MacBook home, and everything works fine once again. But if there was a lessons learned, it was that I need to print out my various account passwords, because they don’t do you much good in electronic form on an inoperable device (not that the passwords would have been lost; I’ve been a good boy, at least as far as backing up my MacBook goes).
I have no reservations about returning to this Genius Bar.

I recently had a very poor experience at an Apple store that has left me dumbfounded.
I was having issues with Bluetooth on my MacBook Pro Retina. I spoke with support a few times and they were unsuccessful in debugging the issue. I then swapped my Bluetooth peripherals to another MacBook, tested them and determined the problems were isolated to the MacBook Pro Retina. Since I wanted to confirm the issues were indeed related to the Wi-​Fi and Bluetooth module I swapped the Wi-​FI Bluetooth module from another unit we had in office and determined the issues followed the module. I openly explained my troubleshooting and debugging process to the Apple Store Genius and was met with ridiculous comments and accusations. I even told them that I used electrostatic discharge protection gloves and grounding before completing the swap but this meant nothing to them.
I calmly tried to explain that by me swapping units to determine if one was faulty does not in fact void my warranty but the Genius technician and his manager both held firm that customers were not to open their laptops and opening a laptop and swapping parts voids your Apple warranty unless a Genius themselves does the install.
I even mentioned the Magnuson-​Moss Warranty Act of 1975 and also pointed them to the following legal article,
but they had no idea regarding any of this and didn’t seem to care.
I was charged for the Bluetooth replacement, while under AppleCare warranty which does not expire until September 5, 2016. I can tell you firmly that this experience has left my confidence in Apple shaken. I was the main contributor at my company who pushed for us to start allowing Apple laptops into the Enterprise. Apple has always been there for me when I have had issues with other devices, but it seems my luck has ended.
Apple, you really dropped the ball on this one. Even other companies like OWC have called you out on this.

Two Words.
GENIUS BAR.
These people rock not only for customer service but their dedication to fixing your ish… and if they can’t…still helping you out in whatever way they can.
Rule 1: Make an appointment via online or phone. I was astounded how crowded this location was. I had to wait an extra 2 days to get in for my cracked screen.
Rule 2: Be prepared to wait. Again, this place is crowded but they sure do their best to get you in and out.
I’ve come into the Genius Bar before in the Portland area with little wait, but this was a whole new world. EVERYONE and their mom needed help with something… it was a weekday too! For a cruel $ 129 my cracked iPhone screen was replaced within 1.5 hours. Huzzah! Note to self… just buy the damn Apple warranty.

Great customer service again when asking about the product line. When the first rep didn’t know, he asked around rather than giving a garbled or made-​up answer. Really appreciate that.
Highly recommend.

It is quite annoying that you can’t call to make an appointment at the Genius Bar and that there are rarely same-​day appointments available… That being said, once you do have your appointment it is quite an easy and streamlined experience. The people here are all about helping you love your Apple products. My battery was running at half-​mast for awhile so I researched options to fix the problem — everything from buying a new phone to a local fix-​it place to replace the batt. In the end the best option was the $ 80 OEM replacement with a genius. Once I did the diagnostic test with Jeremy he gave me an estimated wait time of 40 min to wait for the repair. I got an email after 25 or so telling me it was ready to go. All in all a very smooth appointment.
Then I cruised around the store a bit, checking out all of the new products — and was going to try on an Apple Watch until I realized I had to make an appointment for that, too. Nermind. Cool watch but I think I’ll wait for round two before I drop that kind of money on a watch I have to charge every day.

This store is close by to my house so go to this store frequently.
Went this Friday to preorder Iwatch: no long line but waited about 20′ minutes to get close look at the watches and decide which one to choose.

I’m a slave to Apple, but at least I had the foresight to invest in them years before the iPod was even released.
Store aside for a moment, they make good products. Sure it’s kind of a hipster company now, but I’ve liked their evolution from the days of Commodore. The iPod was a great creation. I knew when the original iMacs came out they were on to something huge. All of us have our quarrels with them whether it be expense, «bad» upgrades, constant new models on some things (ahem iPhone) and leaving other items like MacPros on the back burner and then releasing them without any warning. Annoying. At least a couple times if I had waited two more months, I would have been able to get the newest product. I digress.
The store is located in the slightly creepy and Beverly Hills-​esque University Village. I actually find this location a little annoying. Clever placement, no doubt, but annoying. The store was PACKED with people, more than I have ever seen an Apple store sans a new release, but I wonder if this was the post-​Xmas crowd with noob issues or exchanges or questions or what not. I didn’t make an appointment, but I was approached by at least a couple people within the first five minutes of browsing. I was assisted promptly. though I did a lot of my homework, they didn’t have *all* the answers on the spot, but I can’t expect them to as it wasn’t directly Mac related. They were still very friendly, and I saw all customers being attended to promptly.
Since I knew what I wanted, it was just a bit of last minute store browsing before I made my purchase. No registers, just find an employee and they swipe your shizzle on their handy machines and you are ready. to. go.
The store is much like any other Apple store. I’m happy with my purchase.

I like this Apple Store.
Sure, it’s always super crowded, and it’s located in one of the most annoying-​to-​park shopping centers in Seattle, but I appreciate the attentive customer service here.
And if it wasn’t for Best Buy deals and their incentives for 0% financing (I know, terrible), I would totally buy more products here.

Imagine a zoo with awesome customer service. Organizational chaos at its best.
This is how I’d describe this Apple store. It’s hard to find parking in the nearby lot, but don’t sweat! Park somewhere else because it’s likely you’ll find something else you fancy or to eat.
There’s always TONS of people of all ages playing with devices, chatting, and spending money.
The customer service here is attentive (when it’s your turn, you’ve probably waited close to 30 minutes for this moment) and they make an effort to address what you need before rushing off to help the next person.

La seule raison pour laquelle je né mets pas 5 étoiles à cet Apple Store, c’est sa localisation ! Peut être que pour les locaux, c’est pratique, mais si on n’a pas de voiture, ça né l’est pas du tout. L’Apple Store est en effet excentré au nord du centre de Seattle, accessible en transports en communs uniquement en bus. Donc, prévoyez votre itinéraire en amont et un certain temps de trajet aller retour.
Sinon, une fois à l’intérieur, vous né serez pas dépaysé, le design sobre et épuré d’Apple est ici respecté et le staff fidèle à lui même. Et puis c’est toujours intéressant de bénéficier de prix en dollars (cependant, les prix annoncés le sont forcément hors taxe).