MasterPark Valet Garage

We had such a great experience when we left our car in this well kept, clean, safe garage while vacationing in Hawaii for a week in November 2015. When we returned and I called to ask for a shuttle pick up they actually knew my exact car just from my name. I didn’t know what bridge I was by but she told me to just go stand near 3 which she knew off the bat was the closest to where I was. When we arrived at the garage they had my car right up front and ready. The check out process was fast, courteous, and actually pleasant. It was a breath of fresh air after a six hour flight, it being late no sleep and having to be to work in 5 hours. Thank you Masterpark for being the only parking establishment that’s made the whole process of getting my car and getting home after a vacation quick and actually not giving me a head ache! :) five stars!!!

We left 2 of our cars at Master Park Garage for 3 months this winter. We wanted them safe and secure as we do not have a garage at our house. Before we left I was in communication with Nigel Swamy, the manager. He was exceedingly accommodating, professional and attentive to our needs. During the 3 month period he made sure that our cars were started frequently so as to keep the batteries charged. When we returned with our pets and luggage we hopped the shuttle, paid and returned to our vehicles and off we went. We also had our cars detailed prior to our return and were very happy to have shiny clean cars! We are so glad to have the service of Master Park and the staff ready for us every time we fly out of SEATAC (frequently)!

After a slightly lacking response to my complaint when I called the garage, Geno the Director of Sales contacted me. Geno, thank you! Not only did I feel heard as a customer but incredibly valued! Your efforts to make things right have restored my faith in MP and I’ll give you guys another shot for sure! I feel that your commitment to making every customer happy is top notch. Further, I feel that you didn’t just make me happy with your follow up, but I have a feeling you are going to continue to make improvements for all customers who follow. A+ in the customer care and follow up department! :-)

Never again!!! I found a dent on the front passenger door of my car. It seems to be caused by another car parked next to it in this location. I noticed this hit as soon as they drove the car to me. I immediately talked to the manager in charge and he told me he will call me Monday which NEVER HAPPENED. I called Wednesday that same week but i didn’t get any solid answer and today Monday (after a whole week) the manager just leaves a voicemail saying that HE THINKS the hit was not caused inside the location and that i could call back if i want to. This is stupid! There is nothing else i can do i guess! All Because the manager THINKS im lying!

Love their service! Used them twice and no complaints!!! Friendly and fast just the way it should be :)

Very good service. The shuttles are regular and fast. Only complaint with the garage is that I parked my car here during the winter and when the Valet drove it up it was covered in snow. What’s the point of paying a premium for a Garage if they’re going to park it on the roof in the weather?

I’ve used these guys dozens of times and they’ve been great — super-​fast service, shuttles always available, and a great AAA discount. However, I won’t be coming back due to the extra, snarky $.099/​day «living wage» surcharge which was added after Seattle’s minimum wage hike. If you’re going to raise prices, go for it, but keep your politics out of my airport parking, please.

We’ve used this garage 3 times now and have had stellar experiences each time. As other reviews have noted, the experience is smooth and seamless. You drive in, someone meets you at your car, takes a few pieces of info from you and that’s it. You hop on the waiting shuttle while the driver loads your bags. It’s a totally no stress way to get to the airport. Even with a one year old. Coming back is equally as easy. Give em a call when you get to the island and your car is waiting for you when you get to the garage. They do the basics well, and that’s what makes all the difference.

It’s so easy and fast to drop our car and go – even with three young children in tow. And once you read and follow the instructions on the claim slip provided (or the sing posted by the phone at seatac) the shuttle service is very prompt, courteous and helpful. Better than the Wally.

My goto place for parking at SeaTac. Always friendly and prompt. They give discounts for corporate customers and Alaska Air miles so be sure to ask. If you want your car parked in a garage, this is the place to go.

I can’t believe how easy and quick it was to drop off my car, and then be shuttled to Sea-​Tac. There was no paperwork (I did make an online reservation) or anything. I handed over my car key, and a shuttle bus was already waiting to drive me over to the airport.
On my way back, I made a call from one of the courtesy phones. Shuttles were driving frequently, so you get picked up right away and then brought back to the garage. The checkout process was pretty smooth, and as soon as you pay for the parking, your car is already pulled up and ready for you.
I get a corporate discount, so the price per day is actually reasonable. Excellent job, MasterPark!

I like the valet service and the covered parking, but the drivers can be atrocious. We were asked to get off the shuttle (five people with luggage) so that other people could get on. We hadn’t gotten to the right drop-​off point and ended up walking the full length of the airport to get to our ticket counter.
There drivers are really poorly trained.

Best off-​site parking garage at Sea-​Tac, period.
Nothing else comes close to the quality of the service you get at Masterpark. The process of dropping off your car is super easy and fast, the shuttles move you quickly to the airport and the staff are all very professional and friendly.
I am super picky about where I park my car and always concerned about door dings, never had an issue here.
Shuttles are always running around and are quick to pick you up at the end of your trip.
I use them, so should you.

I travel more around 300 days a year and have my car parked at the airport around 200 days a year. At first I parked at SeaTac; I didn’t have to worry about the high parking rate because my company paid for it. Then after realising how much time I spend trying to drive around to find parking, having to walk from where I am to the actual terminal I decided to try out one of the garages; MasterPark’s Valet Garage was the first one I decided to try out. Signed up for their VIP card (so I don’t have to use a coupon every week. Unlike many other garages MasterPark offers free Alaska Airlines miles. From the time I park my car for the valet, someone is there to help me out, willing to offer to take my bags to the shuttle, and take my info for my ticket.
I enjoy tipping, so I never mind letting the driver or staff carry my bags for me. Since I save so much on parking at MasterPark than at SeaTac, I am able to get a hand wash or detail on my car every week I’m gone (and it’s STILL cheaper than just parking at the airport.) When checking out, all my info is stored, I get my keys and they always offer me a water bottle, they’ll take your bags and put them in your trunk for you.
A big downside is not having a rewards program for those like me; I emailed the manager and they went ahead and gave me a few free parking passes. I was quite please with the way they handled it and informed me that they are in the process of creating a new system for frequent parkers. I’ve tried a few other garages and MasterPark’s courtesy, fast help for calls and when parking.

I’ll give them a ³⁄₅. I like the fact that you can park your car in a garage and not have to pay the outrageous rate at the airport. I also like the fact that the location is very close to the airport and the shuttles are very frequent.
However, I have found that nearly every time I pick up my car here, an odd looking purple substance is on my car’s windshield. I have no clue what it is — it washes right off but what’s the point of parking in a garage if it gets dirty? Pricing, while better than at the airport, isn’t very cheap compared to competitor lots in the area. Finally, I don’t like the fact that I have to readjust my mirrors and my seat each time I pick up my car.
They’re fine — but I consider them pretty average in comparison to all of the SeaTac offsite parking outfits.

Friendly and easy parking near the airport. The garage is a nice option for those not wanting their car exposed to the elements. They even detail cars for an extra fee.

Love using their garage valket for parking. Super fast and friendly. Abouyt a buck or two more than the other lots but car is parked in secured parking tower and not concerns of anything.
Paid for detailing, their vendor scratched my bumper, MasterPark assured me they would fix, its the next day and the car will be fix today by the end of the day. Kind of upset my car was damaged, but they are doing everything thing to right it.
Will use them again next time out of SeaTac

Parked at MasterPark today and was going to park there for 5 nights. Our flight got cancelled so we came back 2 hours after we dropped off our car and they charged us $ 25 bucks (while they said it was $ 17.50 when we dropped it off). Who would charge full price for 2 hours of parking?! No sympathy at all. Very sketchy! We are cancelling our 5-​nights reservation and going to WallyPark instead!
Also posting this on Facebook for my 1134 friends to see. Please avoid MasterPark at any cost!

Great place to go if you want reliable, quality and fast service.
Here is my experience with them, having used them several times a month.
You get there, park your car in a covered area, walk over to a shuttle, get in and wait (wait is between 0 – 3 minutes) for any other customers nearby. You are zipped over to the airport and dropped at the shuttle area. There is a short walk up the escalator and through the covered bridge into the airport.
On your return, you go to the same shuttle area, having called in your ticket number before getting to the curb. The shuttle is always less than 10 minutes (they run several at a time) and is on average about 3 – 5 minutes wait. They stop twice in the airport so it is a quick ride back to your car.
The big win is to sign up for prepay once on site. Then you just tell the person that answer the phone that it’s prepaid and you are set.
With prepay, once off the shuttle, you walk direct to your car, waiting with the trunk open and the keys and receipt are on the dash. No waiting to pay!
The only thing to remember is MasterPark has several properties near the airport, so you must get on a shuttle with a big «G» on the windshield. The driver will confirm this before you get on.

SO EASY! I will never bother someone to come pick me up at the airport again. I had a coupon and it was about 14 bucks a day (I was gone 2 days).
After a long day of flying getting greeted with a bottle of water, your luggage in your car and a smile was everything I could ask for and more.