Alexander’s Salon & Spa

I went in for a consultation after a very bad experience at nOW Hair Salon. Rose was very quick with me, barely waiting for sentences to leave my mouth. I asked several questions, her responses were negative, and quickly asked what kind of product do I put in my hair or «we can put a product in your hair».
Each time she mentioned putting a ‘product’ on it she never explained what this ‘product’ would do. She was only interested in selling me ‘a product’.
I don’t care for the factory atmosphere on the second floor either.
I was not comfortable with her lack of concern or willingness to explore and explain some ideas on what to do with the mess I was left with.
Clearly not for me, and if this is the best of Scranton…

The atmosphere is nice, but the massage I got was terrible. I got bruises all along my back from it.

My daughter and I stopped in Saturday before Mother’s Day to check for a walk in appointments but wound up booking services for Monday when none were available.
We had flights out on Monday so I was a bit leery of timing but the woman at the desk said they always strived to be on time so we thought we were good.
I booked a Neuromuscular Massage which their brochure states works by using static pressure on specific myofascial points to relieve pain from the body. The name itself implied knowledge of trigger points and how to find and release them. And it was recommended when I told the woman at the desk what I was looking for.
The spa itself is quiet and nicely appointed but the lockers, dressing areas and lounge are very small. Two parties of five were taken back at the same time and it was very tight.
I was called 15 minutes late so a little stressed but we were still on target.
When I told my masseuse I had booked this specific massage to help with neck /​shoulder tension from an old injury, she informed me the way she does it would be a combination of Swedish, deep tissue and neuromuscular … Really ?
She proceeded to provide what I’d characterize as an light Swedish massage with lots of feathery fingers and patting over the sheets. She asked only once –early on — if the pressure was ok and I was honest and asked for firmer massage but there was no change and she never asked again.
There were a few times when she seemed to stumble on a few trigger points so I thought … Finally. But then she’d back away from them quickly and continued with the light fluff massage. In all honesty I’m not sure if she didn’t know how to do the appropriate massage or just didn’t care.
Back in the locker the code to my locker wouldn’t work (daughters bday I always use so it was easy to remember) which put me even further behind before the woman on the phone up front could assist
At the desk to pay for services, I confirmed the type of massage I had booked. When I told them there was no trigger point work or even medium pressure massage she quickly shared that I should have booked a deep tissue massage ?!? Interesting since this one was recommended by their front desk 2 days earlier
Since I was running very late at this point, I didn’t argue. Get the charge receipt … and there’s no tip line. They say only cash? We were in the spa booking the services… Perhaps this might have been an important thing to mention (or add to the website?). I didn’t have any cash.
The front desk staff or masseuse = not ready for prime time.

I took my friend here for her bachelorette party and wedding hair. The salon def has style by the looks of it. The staff is just very inexperienced. I can’t even say it’s a small town thing because I’ve been to many small towns. Had my hair down all over the United States and if you invest in your staffs education on hair and cosmetology then it shows. We asked for braids and got something that I could have done while driving down the Casey going 80. (Which you shouldn’t do). It was very expensive for what we got, I’m used to expensive I live in NYC. Although, it wasn’t Pinterest worthy hair, her makeup looked beautiful and she loved the experience. If I just counted that, they’d be getting 3 stars

David is a loudmouth obnoxious jerk who was too busy gabbing with fellow stylist to listen or care about my needs .
Never again set foot in there.
Studio RD in Clarks summit is far superior

I’d give it five stars for ambiance… friendliness and it’s posh interior.
But…for the job done? Way too expensive… and I walked out feeling very mediocre.
I know I’m not the easiest to please so keep that in mind. But I don’t have a lot of money, so when I do splurge I have pretty high expectations. I consider hair and make up people to be artists and I usually ask their opinion when getting a style done. I went in there bored with my color and cut. I have shorter curly hair that is easily straightened…
I walked out with slightly boyish cut and a dark color. Now… don’t get me wrong I like the color. Don’t care for the cut… but neither is bold nor exciting. The color I could’ve achieved at home and not spent 100.00. The cut is weird. I was told my hair is at an awkward stage. So whatever. I can deal with that… but I repeatedly asked for the persons opinion and all the feedback I got was that my hair was at an awkward stage. And the only color advice was the difference between demi and permanent. I am pretty unhappy. To the point where I was visibly upset… but smiled anyway because what can you do.
$ 100. Wasted. Find a smaller boutique where they take their time and aren’t rushing to fit you in between other clients.

Very nice spa! Everyone was very nice except the massage therapist which was the main reason I went there in the first place. I heard great things about Alexanders which is the reason I decided to try it. I would try it again but with a different massage therapist. I believe the woman’s name was Morgan or some name that started with a M. She was rude, arrogant, didn’t feel like she wanted to be there, and rushed through the hour like I was her last session. Other than that things were great and I would try it again with another masseuse. Enjoy your spa time!

What an amazing place! I came in today with a broken foot and the worst case of cast foot ever. There were no outward complaints for having to work on such a terrible foot situation, which was awesome. I was apologizing up and down, though. Unfortunately, I didn’t get the name of the girl who worked on my feet, but she did a stellar job. I got the deluxe pedicure and she spent over an hour and was so gentle. They offer you a drink (coffee, tea, water, wine) and are so sweet and kind. Plus, today they were performing complimentary massages, and it was lovely! If I had more money I would tip so much (and I’m going to plan on getting the same girl next time so I can tip her more then!) I highly recommend Alexander’s!

I had high hopes but, two days later, my shellac manicure is already chipping and peeling. The polish that they use is much, much weaker than gel manicures that I’ve had in the past. They say that their shellac is the same as gel but it’s definitely not. So disappointed…

Alexander’s has been my salon and spa choice for decades. I now live out of state, but book an appointment every time I’m am in visiting family. I will never have services done at Alexander’s again. Today, I had a colour treatment done with balayage highlighting techniques. The stylist gave me virtually no consultation (first time I’ve had this stylist). She only colour treated the lower portion of my hair. It was obvious I had roots coming in, and have graying hair. She never touched it, and never asked about it. I asked and she said it wasn’t included. So a full price colour treatment only includes half the hair? I had to ask her to colour my hair near the roots. I was then billed for multiple full colour service treatments. The manager tried to tell me a complete lie about the technique to justify the charges as a so called a-​la-​cart. For reference, balayage and ombré are not the same thing, nor is either colouring style typically achieved using a single colour for the process. This is the same type of colour treatment I’ve have gotten for years, and have booked the same treatment at salons all over the country, never had this happen. Further more, I have worked for one of the biggest most respected cosmetology companies in the nation. Please, don’t assume your client doesn’t know better. If I pay over two hundred dollars for my hair then I better have hair that justifies for that. Luckily, the manager did finally take one of the charges off, but only after argument. If you pay for the best, you should get the best, but that’s not the deal here.
I was not in for a root touch up. I was there to get a Full colour service using balayage highlighting. I was charged for a separate root touch up because the stylist only did half of my colour service. You miss understand that the question is not what bayalage is, it is a matter of only receiving a half service and then charged for additional services to fix the error of the stylist.

THE WORST EXPERIENCE I HAVE EVER HAD.
I have natural un-​dyed light brown hair. I had a really hard week and decided to treat myself to a new «do.» I made an appt for Alexander’s and went in looking for a little slight change. I will say, at the beginning the staff was very courteous and I loved that they offered me water /​wine, etc… I wanted something just to give my hair a little more dimension and life. I asked for ombré highlights and said that I wanted it to look really natural — something summery and and that just gave myself a little more depth and shine. I told the man to feel free to add some depth to the brown with a gloss or glaze. The hair stylist told me first he was going to brighten up the brown.
Fast forward about 1.5 hours and as he is drying my hair I thought I was going to pass out. It was «Barney» purple /​red. Brighter colored than Sharon Osbourne’s hair. It was so putrid and disgusting I didn’t know what to do. I remained calm and thought «okay we can fix this.» I asked the hair stylist why my hair is this bright pink /​purple color and what can we do to make it a «NATURAL» brown /​blond that I asked for? Instead of admitting his mistake he spent over 45 minutes trying to convince me that people don’t really have brown hair and that brown is just a variation of purple and pink. The manager on duty asked what I had asked for and told him he needs to do a remover on it to bring it back to a normal color. I waited as my hair was again processed. Long story short — it has now been 4 hours. It’s dark in the salon. I’m there under one dim light and he got my hair back to what looked like some sort of normal color. I missed the event I was going to that night and got out of there around 9:15 for an appt that started at 3:45. I paid the ridiculous $ 225 it cost and felt exhausted and relieved to get out and get to bed. Talk about doing something to make yourself feel better. I felt so much worse.
I woke up in the morning, saw my hair in the sunlight and immediately started crying. It was now a pinkish /​orange. It looked like brassy gasoline. I didn’t want to have to pay another person to fix it. I already paid over $ 200 the day before. I called the salon when it opened and spoke to the manager. She was very polite and said to come in at 10:00am and she would make sure it gets fixed. She tried to tell me that I had to go to the same guy that messed it up because that’s their «policy.» Why would I want to go back to the person who ruined my hair? She knew it was a lot to ask and not a good idea and changed her mind. I was embarrassed just to walk the 2 blocks from my car to the salon. I walked in and she was like «wow, yeah it is really orange.» She asked me to re-​explain what I wanted. I explained I wanted my brown hair to stay brown but to put some blonde in the ends and some highlgihts. She asked to see pictures and I showed her the same ones that I showed the tech the day before. She was like «that is no problem, it’s super easy! We’ll get it fixed!» I sat down with a new girl.
Fast forward FIVE hours. I have now had to call out of work and miss an entire day. My hair was dyed and processed over 5 more times. I’m wondering when it’s going to fall out. They couldn’t get the red /​pink out. They ended up dying it darker and darker brown just to try to hide it. At around 3 o’clock my virgin hair now feels like straw and looks like ass. My stylist got the manager I had dealt with earlier (Maria) and I have tears rolling down my face and I’m trying to hide them and not draw any attention. My stylist is rolling her eyes and stomping around because her abilities are insulted that she couldn’t get the red out. It was like she was trying to make ME feel bad (worse) that my hair was destroyed. Maria tried what seemed to be the «salon go-​to» and tried to convince me that my hair wasn’t really red. She stomped over and grabbed two samples of hair — one red and one brown. She held the red up to mine to try to «prove her point» and it was a perfect match. She admitted it, looked at the stylist and goes «yeah her hair is just red now, but it is a lot better.» She snapped at me that she wanted to see the pictures again that I brought in. I showed her again and she said «yeah i’m sure that their hair isn’t really brown. It’s probably just a filter.» I’m thinking… I’ve had brown hair my entire life… everyone i know has brown hair. It’s not really PINK hair with a filter on it in pictures… Maria was non-​apologetic. Never once said sorry or offered any sort of condolence. She told me that there is nothing else they can do for me and that I just need to go. I asked if I could have my money back. She said she would «check.» She came back and said «go downstairs and get your money» and walked away and didn’t even wait til I could get to the door to start talking about me to the other clients.
I wouldn’t wish this on my worst enemy.

Holy leg waxing experience. Easy to book an appointment, much cheaper than other places in the area that are only hair studios. The waxing was fast and the woman did a great job.

So after a terrible waxing experience, I went back the next day. The spa manager available credited me for my wax, which is likely as much as I could have asked for. She heard me out and understood – no argument needed.

Alexander’s, thank you so much for being in Scranton. I am a new Scranton transplant from New York and I have officially found my salon. The place is absolutely stunning and huge! I walked in and was confused about whether or not I was still in Scranton (for the record, this quirky little place is growing on me and I am happy to be here!)
Pan waxed my brows and lip and gave me a pedicure. She did a fabulous job on the waxing; I am a devoted European Wax Center customer so I have been slightly terrified of not having one here. Not anymore! After the waxing, we did my jasmine-something-pedicure…not before offering me coffee and wine. Um, hi yes please… again am I back home? Anyways, the pedicure was wonderful.
I cannot wait to make my next appointment. Even the girls at the front desk were wonderful. This salon exhibits excellent customer service and does what you are paying them to do: pamper you to pieces!

Loved Alexander’s! Came to Scranton for a wedding, found them online and booked my hair and make-​up, and wow was I pleased I did!
Amanda did both my hair and make up, she was awesome. She asked a bunch of questions and managed to make sense of my ridiculous answers and made my hair fabulous! I showed her a picture of my dress and that woman knew what to do! She also did an extremely complimentary job on my make up — Amanda! I salute you! I completely trusted her from the get go, she was easy going but focused and super nice to chat with! Also, as she was doing my make-​up she was told her car was getting towed and she barely broke a sweat — this girl kept it together and figured it out without dropping an eyelash — what a trooper, I’m sure other people here are good but my god that Amanda is GREAT.
The place is also very clean and everyone was very warm and friendly. I wish they would all move to New York.

When I was living near Scranton many years ago I would go to Alexander’s all the time. So I decided to take my friend there for one of Alexander’s spa pedicures. That turned out to be a bad decision. The two women doing the pedicures talked to each other nearly the entire time. When my pedicurist would talk, she would stop working on my feet, finish her thought, then go back to what she was doing. I wanted a really relaxing soothing time for my friend and I. It was anything but that.
When it was time to check out I told the supervisor at the front desk my displeasure. She gave me two $ 5 vouchers for «my troubles». I thought that was disrespectful as well. Truthfully the pedicure was only worth $ 5!!!
I will never go back again. There are much better and more professional places in northeast PA.

This Salon and Spa is amazing. I am new to the area and needed a great colorist to do my highlights. Brea did an amazing job! She chose just the right color and did a spectacular job with my highlights. She also styled my hair beautifully. I have lots of gray, and she strategically covered the gray with just foil highlights. My husband loves my new look! I also got a pedicure and was equally impressed with my experience in the nail salon. The entire staff treated me with the utmost respect and made me feel like a Queen. I have had my hair done in top NYC salons and I would put Alexander’s Salon and Spa on par with those salons. A perfect place to escape for a day of pampering. Brea is the best!

I have used Alexander’s a number of times for various services. First was a haircut, going from very long hair to short and the stylist botched it. I went home and chopped the rest off myself and fixed it in San Francisco. Since then, I’ve used the salon for massages, facials, and more haircuts. So far, my picks stand to be; Christian for haircut, Steve for massages, and Kathleen for facials. The prices are a bit high, so reason for a star off. Otherwise, this is a great salon and spa.

Brea did an amazing job with my hair. She made the perfect color for me and ensured I was comfortable with every step of the process. She cut my hair wonderfully as well. I don’t like to lose any of my length but want movement and body to my hair and she pulled it off amazingly well. I can still out my hair in a pony or bun without the use of headbands or Bobby pins to hold my bangs up but have great layers and a real style to my hair. If you are going to go here, ask for Brea. She is fantastic!

Super happy about my visit. I was extremely impressed with the atmosphere, service and prices.
I initially wanted to remove my acrylics and do a mani, pedi. However, Yvonne took the time to speak with me about my likes and dislikes regarding the acrylics and made suggestions which I would not have considered. I hate acrylics due to the thickness, however my natural nails, though long are thin and brittle. So we drilled the acrylics down to an acceptable thickness and filled with gel. The gel filled the new growth seamlessly, allows me to keep my length and is thinner than the acrylic. Total $ 40
The pedi was done by Donna and was phenomenal. Donna spent a lot of time finding the perfect shade for me and was extremely helpful. I had the spa pedi. $ 55
This is my new spot. Massage scheduled for my husband for Saturday.