Wink & Polish Salon

Been here maybe 10 times. Until today, it was fine. Today the nail tech took my already-​shaped nails, and filed them so crooked it wasn’t fixable. She wouldn’t leave them alone even after I complained and the manager was going to have someone else file them.
The manager was friendly and apologetic but I went from anticipating a relaxing manicure to aggravated at incompetence. I left before anything worse could happen. Got home and had to cut them down to nothing to get rid of the damage.

Went for the first time today because I didn’t feel like driving across town to my usual spot. I must say I was pleasantly surprised! This little spot has been next door to me this whole time, and I never bothered to give them a try. When I walked in, I was immediately greeted by the staff and asked what they could do for me. When I told them what I wanted, I was even asked which brand of polish I preferred (she read my mind). I got a fill with gel polish and I’m loving the job that they did. I didn’t catch the name of the technician who did my nails but he was the only male in the salon. Took him a whopping 35 – 40 minutes to do my nails. I’ll definitely be coming back.

It is with great disappointment that I write this review. Especially because the 1^st few times I came in, were very positive interactions and was i happy with my mani/​pedi services. So, I dropped in yesterday (a Sat around 4 pm). It was semi-​busy, but not crazy busy. I asked if they had time for a mani/​pedi they said yes but maybe 10 min. That was fine with me. So they sit me down for my pedi with a woman I had last time, who did a nice job (although I did have to remind her to trim my cuticles). Which is generally not a good sign! This time I noticed she definitely hurried through my pedicure, very short to nothing on foot massage portion, left a few toenails weirdly shaped with rough square corners, as well as some leftover dead skin on tips of toes as well as bottom of foot… and I asked for and paid for callus remover! But i let it go because the rest of the pedi was fine, my feet were clean and soft and I liked the color. As my toes are getting finished, in walks a couple… appears she wants a manicure. The husband walks in after her, announcing he also wants a manicure and that they mentioned that when they first walked in. So now transition time is happening as they are trying to decide who should now be doing my manicure! It turned into a mass confusion mess of «who’s on 1^st», as the nail techs and owner were trying to accommodate this high maintenance couple, and I came in before them! And they were walk-​ins, not appointments. It appeared that the nail techs were picking their preferences and not really showing respect to the clients who arrived 1^st, or even to the owner for that matter.
So, I get a pleasant little lady wearing readers who was trying desperately to see my finger nails, did a horrible job trimming cuticles (which is very important to me) AND was filing my skin! And missing half of my nails… and I have short low maintenance nails! She may have been nervous or just trying hard to see, she also shook. I felt bad for her, but was getting increasingly annoyed that I would be expected to pay for this. Here’s the clincher: it took this obviously NEW nail tech 45 min to do a very simple manicure! Longer than my pedicure! Hmm. Something is wrong here. .AND, I was not the only regular client that was left waiting and/​or given another inexperienced tech in order to accommodate this cocky male walk-​in needing to have his manicure next to his wife at the same time. It was an.“in you Face” type of interaction, which i did not appreciate. The owner, whom I really like, so I’m sad, asked how all was. I gave her an earful, and told her exactly how I was made to feel. She didn’t seem to care too much, didn’t offer a refund or even any type of discount! And, charged me full price for mani/​pedi, $ 42 to have to go home and finish trimming my cuticles, fix my jagged edges, and removing dead skin! NOT! This is not my idea of excellent service and performance. Clearly, they are highly focused on churning through customers without consistent attention to detail, listening to customers’preferences, and treating steady, loyal clients with respect. It’s sad to me when businesses, who have so much potential, fall into this trap they feel is necessary for their ROI and to keep the lights on.
Two other points: there was also another customer complaining about how her fills were such drastically different lengths, where the owner had to bring over another tech to translate so he could understand what the customer wanted… I guess I just don’t understand how you can claim to be a professional nail tech and not visually SEE how bad your work looks like varying nail lengths, etc… unless of course, you just don’t care and are only concerned with the number of clients per day ($$) instead of the quality of your work, thus, bringing in MORE clients by virtue of referrals.
I did not tip the manicurist, to make a point, tipped the pedi tech only $ 2, paid my bill, and left and said, «if I do decide to come back, you can then offer me a discount or the promotional price you’re advertising all over town. » I definitely did not get their promotional price for poor service and disrespect.
I’m very hesitant to spend my hard earned money at Wink & Polish again. There are many nail salons around town with some who will spend the time managing and who care enough to provide top notch service without rushing clients through.
Best of Luck.

We came in on a Saturday which didn’t seem too busy. I then overheard one of the techs say they had people call in. It took three coats on each of our nails to finally become satisfied and she still missed half my nail. I feel bad because I had such great service the first time I was here months ago. Not sure if I will return.

First off, this place is huge. They have probably close to 20 pedicure chairs and Ashley, the chick that helped me, told me that they have had all the chairs full before. They also have 10 (if not more) manicure stations and I think 3 hair stations. I got a pedicure from Ashley, like I said, and she did an excellent job. She didn’t hurt my cuticles and the polish job was perfect. It’s been 2 months and my polish is just now starting to really chip, and no I didn’t get gel! Everything seemed really clean. My mom loved her manicure. The manager Roxie was also really nice.

Very kind and inviting feeling you get from everyone there. Thank you Helen for doing my nails, great job thank you. Thank you Roxy for making my mom and my Sunday outing fun and relaxing. We will be back

I would not suggest going to this salon for a gel manicure. I was not near my normal nail salon and was in a pinch, I decided to try this salon out. Salon was empty so I was taken right away. The first woman who worked on my nails was kind but did not do a very good job. I had acrylics that needed to be taken off first and by the time she got them off and was filing, she kept filing my actual fingers making it painful. Meanwhile, I also had to point out nails that were uneven (very obvious, not me being nit picky). I then just wanted gel polish on top and that was a mistake. When she finished the polish looked as if a child had done it. I had gel polish on my fingers and it was not painted all the way to the base. The second coat was also uneven and not started where the first coat began.
At the end, she said taking the acrylics off was $ 10 when she originally said $ 5. I questioned the woman at the front desk and she seemed confused and said «Oh it’s whatever she said.» I walked out and when I further looked at my nails there was no way I was leaving like that. I walked back in and explained to two other employees what I was seeing and bothered by.
They asked about which light the first employee used to set the gel polish and they said she used the wrong one and agreed to fix it. She made comments about how she tells other workers to use the OPI light for OPI polishes but no one listens. The second time around was a bit better but still bad. I had to point out a part that was painted and there was still gel polish on my fingers and it looked unfinished at the base of the nail. At that point, I didn’t want a third person attempting to fix it since the first two were not doing a good job.
I have had my nails done consistently for awhile now and am not extremely picky! I don’t get crazy designs or colors, just basic nail jobs. So going in for plain gel polish on short nails, I do expect them to look clean and neat. The fact that the staff is not properly finishing a nail job is concerning. If there is a special light to use, it should be used. First and last time going to this salon!!! I spent $ 35 on a job that took two people to work and way too much time. I had to go home and still get extra polish off. If I wanted to spend that much time and have them look unprofessional, I would have done them myself. Very disappointing, do not go here for gel polish!

I will not be returning to this location for any more nail services. I cannot speak for any other services they do, but I can for nails.
I give places, especially nail salons, more than one chance. I am newer to the area so I’ve been trying to find a place. This last time was my 3^rd try and it’s just not happening. I understand that there are different employees who do different work, so this is why I try more than once just incase. But it seems that all their employees are sub-​par.
The first time I went, my gel manicure was done by someone BRAND NEW, still in training. This made me feel shaky about it. Though it was an ok-​ish job, my nails were un-​even in length and shape. Plus the owner talked to us the ENTIRE time which is not why I went. I went for relaxing, not chatting. She was super nice, just… too much.
So I decided to try again… someone not brand new. I went in again wanting acrylics instead because gel just was not working for me. The girl, Christine, was super rough. This may be ok with some people, but not myself. I have sensitive nails and hands. She also put something on my nails prior to putting on the acrylic that just BURNED! I’ve never had anything like this before. But I shrugged it off. She went to glue on the first nail, missed and got glue all over my hand. SLIGHTLY tried to clean it up but barely did… so it was stuck on my hand for days. She did a good job at painting the nails, but the length and shape again was uneven. Some nails were MUCH longer than others.
This third trip was the doozy that did me in. I went in asking for a design which seemed logical because there are many pictures on here for designs that look GREAT and seem as though they can do this. WRONG-​O! Do not go in expecting this, the photos are a lie. Anyways, first off, I told the receptionist exactly what I wanted… to shorten my nails, fill and to change the shape. I showed my design and there was nothing of concern. I was sat with a gentlemen who I could hardly understand, and have no idea his name as I was never given it. He just started working without asking what I wanted, so I presumed the girl explained what I was looking for. He first took my previous color off, but not so good. Some got left on which then the acrylic was put on top of for my fill, so it’s still there and looks AWFUL! He also put on this same burning stuff which was worse this time. I have no idea what it is but clearly potent chemicals! Doesn’t seem safe and highly unnecessary! Then… the fill itself was no good. You can still see the line from where my nails were before from the outgrowth. I’ve only had this happen from bad fills. When I’ve had good fills back home, this was not EVER an issue. The others kept asking later on if he did a good fill, and they kept saying he did. These are clearly their terrible standards. Then, he seemed SUPER reluctant to shorten them. I had to keep asking shorter and shorter. I told him 3x I wanted a round shape, which was different because I had something different coming in. It didn’t matter… he just went with doing a sharp square shape (different than what I had). Though his length and shaping was done well, its not what I asked for. I did not correct him because… there just was no point! Then I was told to get my color… I explained I was looking for a design. He asked to see it and got upset and said he definitely could not do what I was wanting. I was mad. I told the girl what I wanted… she shouldn’t have sat me with someone who could not! So I was moved to someone else. Though the design was appreciated and she worked hard on it, (it’s why I still tipped her) it was not satisfactory. It was cheaply done for one, and she put some really weird top coat on WAY too soon and smeared the colors, so my colors are smeared on my nails which is very noticeable. And when a mistake was made, instead of redoing it, she just kind of went over it sloppily to make it worse. Then she put some other top coat on, which the combo of the 2 was terrible. It was a rough and bumpy top coat that felt awful! I thought maybe it would change… like as it got less tacky. No. Later that night, I put on my top coat so my nails would be smooth. I went home from that appointment beyond pissed and it ruined my entire day. I’ve never had such a mess for nails, and I’ve had some bad jobs. Bad fill, terrible communication, not paying attention to guest wants, not taking polish off correctly, not doing proper color application/​top coat application, and then using terrible products. Absolute waste of $ 40!
Overall…I’m just done with Wink and Polish and I’m off to search again! Still trying to find a decent nail salon in this city. Does it exist?!

I went to Wink & Polish because I wanted pedicure and gel mani on a day when my regular salon was not open. I’ve been back 3 – 4 times now, and even took my friend there for a mani and pedi for her birthday. I can’t say enough good things about this salon. Every nail technician that I’ve had has been awesome! The salon space is spacious and clean and everyone is incredibly friendly. The quality of the gel mani is perfect, and there is a huge selection of colors; most that also match the polish if you want your hands and feet to match! They also take appointments if you’re pushed for time and don’t want to risk having to wait. Love, love, love this place!

They cut my toes and it got infection after.
Also, one of the toes got fungus after a bad pedicure.
They’re not even deserved one star!

I always love coming here. Clean and very relaxing atmosphere and high quality service. Everybody here is very tentative will try their absolute best to meet your expectations. I highly recommend Tommy, he does an amazing job on nails!

I found this salon online and can’t say enough good things about it. The woman at the front desk is amazing! Her name is Roxy and she made sure I got everything I needed. I came in and only had an hour before another appointment but wanted a mani/​pedi and she made sure I got them both together and was out just in time. They were extremely accommodating and fit me in last minute. It still wasn’t rushed and the techs took their time and my nails and toes looked awesome. Roxy was helpful the entire time I was there. I received the most amazing customer service at this salon! Loved everything about it. Will come back and would recommend them 100%!

Second visit. Excellent service. Very clean. Everyone is very nice and they worked to get us in quickly without hurrying other customers. They did and excellent job both times… my friend from out of the country was impressed as well.
$ 20 pedicure. $ 25 gel manicure (which I don’t get) can’t be beaten. This is my new go to for anything nails.

Fantastic!!! I am so happy to have found this place.
Christine did my Mani/​Pedi, expertly done! The experience was relaxing, friendly, comfortable and clean. I would recommend this business to anyone that is looking.

My friend and I found this place when our regular place was closed for a remodel. Sure glad we did! We were greeted with a smile and seated quickly. Pedicures were on special for $ 20! Great deal! Both girls did a great job on our toes. Very friendly, always checking if water temp was ok as well as massage pressure. We will definitely be making this our new regular spot.

My friend and I decided to visit Arizona for a few days and we were looking for a manicure. We found this place and we’re so happy we went! The manicure was great and we ended up getting our eyebrows waxed too. Trish did my nails and the eyebrow waxing and my eyebrows look great! I’m usually hesitant getting them done but she did an AMAZING job and they aren’t even red!
Trish was so friendly and talkative and we had a lovely conversation. It’s honestly the first salon I’ve been to that I was able to keep talking to the woman doing my nails without it being awkward :) And special shoutout to Hope for also being really nice/​talkative and down to earth!
I would highly recommend! Only wish they were in California where we’re from!

Absolutely loved my experience here! My friend and I decided to drive up to Scottsdale for the weekend from Tucson & a gel mani was in place before we did any shopping. I found wink & polish on Unilocal and due to great reviews, we decided to go there. They did not disappoint! We had called ahead & made appointments for 2pm, but ended up getting in town around 12pm, even though they were pretty busy they still took us in & had us at a mani station in no time. Mama Kathy did my mani & she knew exactly what I wanted. She shaped my natural nails beautifully too :) she really took her time and did not rush. they carry brand name gel nail polish which I loved. Next time I’m in scottsdale, I will definitely stop by again!

This place is beautiful. The new owner Trish turned this place inside out, from the designs, to the policy, to the new improve positive attitudes of all the employees. I have been going to Trish for 4 years now, and I will follow her wherever she goes.

I got the best service by Debbie and so did my friend with Chris. We both got gel manicures and they turned out fabulous! Thanks Wink and Polish!

I’m so proud of you. With having your 20yrs experience u have now another salon. It is beautiful and for your first day opening it was great. Keep your head up and you have more to come. The place is beautiful and it’s a different salon and very modern.