Window & Glass Pros

Update since writing. I’ve gotta downgrade to one star. I had an itch to start calling around to see if the practice described below was common in the industry. It was not. I called 3 other places (that didn’t have the Scottsdale address) and pricing ranged from $ 125-​$ 175 with a 3 year warranty. There was no talk of needing to remove stationary doors or anything else. They explained what they did properly without deception. I am open to talking to the owner if he cares to discuss this matter further with me. Their practices are deceptive no matter how you slice it. Their competitors are not.
From here below is my original review:
These guys are around the corner from me so I figured I’d keep it local if I could. Kinda wish I’d shopped it around instead. Woulda, shoulda, coulda…
I called and spoke to a gentleman hoping to get somebody to come out and look at my patio slider. It was sticking quite a bit and had gotten so bad that it was a struggle to open or close. Instead of them simply having somebody come out to diagnose it, the representative seemed to have it all figured out. He explained that they need to take the stationary door out first and then take the slider out. After that they need to inspect the rollers and the track before replacing whatever was broken. He made sure that I knew that «this is normally a two man job to take these 8 foot doors out, but that Nick was well versed and strong and could do it alone.»
I think you’ll agree that this sounds like a pretty serious project. And I was impressed that this guy knew all of the nuances required in order to get this slider moving freely again. And to need to physically take out 2 – 8 foot high doors is a heck of a lot of work. Certainly more than my usual handyman could take on… so despite my frustration at the cost ($ 275), I agreed. I really had no idea that it would be so involved and even dangerous!
So the next day Nick rolls out at 8am (Nick was a great guy BTW) and we hit it off right away. He comes in, and I run out for 5 minutes to get a cup of coffee at Circle K and by the time I get back he’s pretty much done. No doors needed to come out. No 2 man job. The whole pitch was seemingly just a way for the consumer to not feel so badly about this exorbitant cost for a 10 – 15 minute job.
Nick unscrewed the frame at the bottom of the sliding door and was able to then maneuver the rollers to come out under that side and put new ones in. He did use the big suction cups that you see glass people use in order to assist in this. But other than that, he and I talked a bit but he was gone by 8:15.
Unlike most consumers, I did call the office and spoke to the receptionist Tiffany. She assured me that Pat would get back to me which he did not. When I called the following Monday I had to refresh her memory about everything pertaining to my issue and she finally connected me to somebody else who dropped my price to $ 225…so $ 50 reduction for a 15 minute job.
Its obvious that they realize that if they charged an $ 85 trip charge which comes off of the first half hour of labor (the way that most repair companies do out here), that they’d never collect that kind of dough.
My gripe is this. If you’d said that it costs $ 275 for us to fix your door regardless of whats wrong and a guy agrees, so be it. But most consumers don’t just bend over without knowing what they are bending over for. That’s why they were so proficient in outlining the extensive effort that goes into fixing my problem… truth is that the guy doesn’t really know. They don’t want somebody to come out to diagnose it. Heck… it could’ve been a rock stuck in the track.
They describe a fictional strategy for how they NEED to repair your issue and gain agreement based on this grandiose story on the phone. Once the consumer is overwhelmed with what «the expert» tells them is required, they gain agreement on the price. Only problem is that the work involved that they described was a big lie. What if my agreement to pay you was also a lie? Wouldn’t that then be a wash?
Deceptive practices are why I am slamming these guys. There are a million ways that you can do what you do without compromising your integrity. And lets face it, diagnosing over the phone isn’t the answer. Maybe you thought that it would require all of the stuff you said? I really don’t know. But if you were wrong, don’t ramrod the consumer when it was really a simple fix. I’m a Realtor. I’d give you referrals rather than a blasting. Honesty and integrity go a long way out here. I’ve built my business model on it.

I had a new shower built by these folks back in 2011 and it’s been holding up great. They were quick, did a good job, and stand behind their work. I had some warranty repairs done a few months ago. Very happy with the service I got and the end product is very nice

I called these guys to get a quote to replace my window. After reviewing them with the BBB (A+ Rating) and getting multiple bids, I decided to go with them. The rep said they would need to come out to measure the window, but quoted me a price on the phone. When their guy came out they said the window location was much different than they thought and couldn’t do it because they don’t have scafolding. (A window company without scafolding… nice!) In the end, they suggested I call Glass Doctors so they could do the job because these guys couldn’t. In reality, they underbid the job based upon assumptions they made which were inconsistent with anything I told them. Net-​net, don’t waste your time with these guys.