Ultra Cleaners

I still don’t understand why when it comes to dry cleaners in Phoenix, it truly is the wild west. I got a nice mailer from Ultra that said «50% off No limit. Expires 2÷29÷16». So I go in and ask the guy if I need the coupon. He then explains «No. Everybody get 50% off all the time. No need for coupon.». And I see that there is a big banner advertising this and immediately figure out that there is no such thing as 50% off here. Its the scambo to get you in the door. And its illegal and its false advertising. And it pisses me off.
So I tell him that I want to know the pricing then as he is ringing them up. He agrees and quotes me $ 7.00 to clean my western shirt. Its a shirt. Its got some embroidery on it. I paid $ 18 for it at Well Suited and with his «50% off» its going to cost me $ 7 to dry clean it.
How could I go along with this BS tactic to get me in the door and then gang rape me? Of course I couldn’t. I left and hope to share the story.
If I walked in and asked how much the shirt cost and he quoted me whatever… OK… But they lure you in from other areas of town with 50% off a price that doesn’t exist. If this goof can find a place in town that would’ve charged me $ 14 to clean my shirt then I’d be the fool. But come on… its a shirt.
False advertising plain and simple. By placing an expiration date on the coupon its even more obviously false advertising unless this shirt does cost $ 14 on March 1^st which obviously it won’t or these idiots would be out of business shortly thereafter. I hope these guys get sanctioned. Everybody else is forced to follow advertising rules and it shouldn’t take a drive over to their store to figure out that they are full of beans.

Maybe it’s my fault for returning to this business — my last dry cleaning service there turned all white garments dark, gray & dingey, stripped of their finish or sheen. I thought I would ask them to cold wash and press my white items this time to avoid dry cleaning damage. The girl checking me in said they would, yet when I picked up my latest order, the whites (and garments with white on them) were ruined and the man checking me out said they had not been washed, but, in fact, dry cleaned (despite my request). (The owner later explained that they HAD been washed, but with other colors and this happens /​they cannot guarantee.) Yet I had to argue with the man behind the counter in front of other customers just to avoid paying for the ruined garments. Of course I won’t pay for ruined garments — it will cost me hundreds to replace them. Last time I brought a $ 300 white jacket here, they ruined it (and I had only worn it twice.)
Bottom line: The girl who works the counter during the week is very sweet, and they mean well, but there seems to be *no way to avoid having all or partially white garments ruined, no matter the fabric, no matter if they wash or dry clean them, due to the bulk of other items all being cleaned together*. They flat out said as much.
Keep using them if you like the service but definitely clean valuable white garments at home!
Though to have to argue to avoid being charged to clean high value items that have been damaged still seems inappropriate.

I’ve been going to Ultra for seven months now and they never seem to disappoint. I typically give them about 10 button down shirts every time and I always get back pristinely cleaned and pressed shirts!
Not only is the service great, the prices are out of this world (especially for North Scottsdale) inexpensive! It is such a pleasant experience every time I go so I will continue to take my dry cleaning here!

Buyer beware!!! When your clothes turn out fine, this place is great. If not, it will be your worst nightmare.
This place has the worst customer service I have ever experienced. I went in there to talk to someone about my husband’s expensive shirt they shrunk. I thought they might offer a solution, a credit or something. The first woman listened to my story but kinda rolled her eyes before she had the manager take over. The manager/​owner did nothing to appease me. Basically he said it happens and If I wasn’t happy to go elsewhere as he proceeded to point to all the hanging shirts. In other words, he didn’t need my business. It ended up in a screaming match because I couldn’t believe what he said. Miserable, miserable man.
Warning: don’t bring your clothes ever again.

Don’t know why so many people have had issues with this place. As far as dry cleaning my shirts or regular laundering they have been great! At half the price than other dry cleaners they are great value to!

Great place! Always clean and on time. Here’s where it counts: I thought they lost my wife’s pants. They searched high and lo and after a couple days they found them. Turns out I dropped them off in a bag with my company contact information. So they did not have my phone tied to them. They went above and beyond. I highly recommend using them.

What a joke. The price to dry clean one men’s wool suit was $ 23?! Way more than they told me on phone. Maybe it was because I brought in their 50% off coupon? Regular price across the street is $ 14. Don’t know the quality of their work but it won’t matter with those prices. Too many other options.

Quick service but less than competitive pricing. Advertise $ 1.79 shirts but by my math, was charged over $ 4.60 per pair of pants. Hard to determine as receipt offered no detail. Convenient location for me but not worth the price.

It is now over eighteen months since we started coming here. We have found Sean and his family run business to be great!
I wrote my previous review after waiting six months following a very bad series of incidents at another cleaner — which has a chain here in AZ. At this other place, the pockets on my dress shirts started ripping at the inside corners from rough ironing. The kids who work there weren’t of any help to us. Finally the absentee owner finally got involved and gave us a credit on future business for the damage.
Okay, so much for the history of how we came to Ultra.
NEVER again will we go to a chain. Family run businesses care much more about getting it right and pleasing the customer. Mr. Sean, as we call him and his family have been great to us. We’ve used all the services, from comforters, to alterations, dress shirts, suits, you name it. I’ll say it a third time, they’re great!
A shout out to Unilocal’er Roland W, who when we were searching Unilocal for a new place had posted a nice review. Thank you!

I think this place is way overpriced for what they are willing to provide with service and customer experience. I’ve been in debates with the individuals who work there over things such as stains, etc. The price point does not match the level of work, I have had to leave multiple items more than once because stains were not treated or followed up effectively. If you know there is a stain on an item, and you treat it (once, twice, etc.) and it does not come out, maybe you should be proactive and point it out to the customer and discuss options (e.g., additional treatments, refund, partial refund) – instead of charging me and hoping I don’t see what was left behind. This location is extremely close to my house, but I will be going out of my way to not use it. Unfortunate.

Most experiences were fine, with the exception that they seemed a little inconsistent in their pricing. This was confirmed a few months ago when I dropped off a blue dress. My friend picked up the blue dress to borrow, wore it, returned it to be cleaned again. Pricing was an additional $ 5.00 the second time, for the exact same dress, no stains, nothing out of the ordinary. I showed the cashier my receipt from dropping off the dress the week before. No budge. Not even an effort to explain the pricing difference or an offer to honor the price. He just shrugged his shoulders and said he didn’t know why the price was different. Unusual business ethic.

I love Ultra Cleaners for many reasons, next day service, convenient hours and easy drop-​off of our cleaning. It’s especially nice when you drive up and by the time you walk in the door they have our clothes ready to take away. It’s great to be remembered!
That said I always have to remind them to press my flat-​front khakis without a crease. Am I the only one who prefers them this way?
All-​in-​all they’re GREAT!