Shawn M Sullivan, DO

Been with Dr. Sullivan since I moved into the valley 8 years ago.
A great doctor that is always getting me throw my small medical issues… Listens to you… tells you what you need to know… and gets you well again. His support staff is always friendly and helpful… hope to be with him for a long, long time.

I’ve been here a few times now and Dr. Sullivan was punctual and genuine. He really cared about my concerns and does whatever it takes to get you where you need to be. He was easy to talk to, had a sense of humor and listened to me rather than just automatically assuming things. If I love him, I know you will!

I give 5 stars to Dr. Sullivan and his service and the nurse there. No complaints there at all. They are both great. However, I cannot say the same for Crsytal. The reason why I took 3 stars off was because Crystal from the front desk is rude and confrontational; I had an appointment a few days back on Tuesday and was given two prescription medications. One of which was given to me on physically on paper. The other one was «sent» to the Walgreen’s on Osborne. Not sure the modality they used to send it. Long story short, I got to Walgreen’s and they were able to process my prescription that i had by hand, but the other one wasn’t there. I waited two hours for the «sent» on and talked to all of the Pharmacy staff there including Dr. Nguyen and they simply couldn’t find my «Sent» prescription. The walgreens pharmacy staff checked there vm, and went through all of their procedures, nothing. I called Dr. Sullivans office immediately leaving a vm letting them know the second «sent» meds weren’t in and that I needed them to call me back. Two days went by and I heard nothing. Not only that, Crystal actually sent a second prescription yesterday and didn’t even call me back to let me know that she had done that and that I could try and pick it up again. When confronting her about this, she cut me off, made excuses and projected on me that I was being rude when all along I wanted to know why she never had returned my call after tow freaking days. Not only that, she mentioned towarsd the end of our dialog that the «Sent» meds were there and they were there all along. I once again let her know that being there two hours on Tuesday they certainly were not. Before I got a chance to even say my piece, she hing up. Great Doctor, and nurse. Get rid of Crystal. And not entirely crazy on the fact that almost every time my wife or I call no one answers. Crystal, if you’re reading this. You were way out of line for what you did and you should really work on your customer service advocate.

Dr Sullivan is the best Dr I have ever had. He is incredibly thorough and extremely intelligent.
My daughter has had problems for years, been through dozens of test, Drs etc to no avail.
Dr Sullivan diagnosed her the 1^st time He saw her and she is finally healthy.
Dr Sullivan is very patient and takes all the time you need. He is simply said «Simply the Best.
Go see Him you shall not be disappointed.
He has figured out issues I have had that other Drs couldn’t.

Dr. Sullivan is by far the best doctor I’ve ever seen, and unfortunately, I’ve seen a lot of doctors. My entire family sees him and we all love him. He’s very down-​to-​earth and real. His patients aren’t just another appointment to him. He takes the time to sit and listen to all of his patients and answers questions, without making them feel dumb for asking. He’s very considerate and really wants to provide the best care possible for all of his patients.
He also gets that his patients aren’t made of money and does everything he can to try and save us money, while still providing the best care possible.
His office staff is also great. They always remember my name and go above and beyond to make sure any questions are answered and to take care of things for me quickly.
I would absolutely recommend Dr. Sullivan to anyone looking for a new family doctor!

Had my first appointment with Dr. Sullivan a few weeks ago and was very happy with the service I received. I found the doctor to be friendly, caring, knowledgeable and easy to talk to. I have a follow scheduled in a few days and am looking forward to it.
If you’re in the market for a new primary care physician I would strongly suggest you consider Dr. Sullivan, I find him to be competent and very professional.

Short version: Awesome guy, will tell you like it is and not try to prescribe anything you don’t need.
So I really don’t like doctors in general and especially hate putting any type of medication in my body. I haven’t been to the doctor in about 5 years and I decided to get a physical done since I got a better job with better health insurance plan. It’s been a while so I just went through the Aetna website to see who was covered in the Scottsdale /​Old Town area where I live and checked a few of the doctors reviews out online. The first 5 – 6 doctors I went through were pretty unimpressive but from the reviews I saw, Shawn seemed like a pretty easy to work with /​understand guy so I decided to give him a shot.
My visits: The doc came in about 2 seconds after they told me «the doctor will be right in» (which never happens) and we went over my potential health issues, and he was very to the point like other reviewers have said. He checked me for some pain I was having and told me to get some Xrays and blood work done. Everything else seemed fine, besides some swelling in my nose which he asked if I wanted to be treated for or not. I don’t like to use medication of any kind so I told him no thanks and that was that, no attempt at getting me on any meds I don’t need. At my check up two weeks later he said I was in great health and I just needed to stretch for some spasming in my back, other than that he said he’d see me next year!
Great choice for your new family doc, general care practitioner or whatever it’s called.

Extremely attentive and genuinely a good person.
Dr. Sullivan will listen to all your ailments and figure out a way to treat them. Considering how much health care is changing, I never felt rushed during my exam and he truly cares about your overall health.
Highly recommended

Ok. My much over due review. Dr. Sullivan has been my primary doc for years. He pulls out all the stop and goes above and beyond making calls to specialists and following up to make sure I’ve had the best care possible! He has worked with me when I changed jobs and insurance companies and coverage to make sure I have what I need to be healthy. This year he helped save my life. He and his team have had compassion and flexibility to make sure I felt like family.

Great Physician that listens to your concerns. He instills great confidence, and you don’t feel like your at the Doctors office. I really enjoyed my whole experience at this practice, and will be definitely be back when needed.

I have been a patient of Dr. Sullivan for just over 10 years. He is extremely thorough and attentive to your needs. He takes the time to get to know you and listen to what your needs are. He works extremely hard to make sure you are well taken care of. He is not afraid to make referrals to specialists if he feels he is not the best to handle your symptoms. I have always been able to get same day appointments when extremely sick. When I lost my insurance for 90 days due to a job change he and his staff were very helpful in making sure that I had refills and samples of all the medications that I needed and mad sure that I knew they would help me should I become ill during that time frame. Sure enough, I came down with a sinus infection and they helped keep my out of pocket costs low.
When I moved to AZ I picked his name out of a book provided by my insurance company and he has been one of the best picks I’ve made in my life. Anyone who has accompanied me to an appointment has been impressed with his practice and him as a person. His wife works in the office from time to time and is extremely pleasant and friendly and his staff remembers me by name anytime I call. His office is small but clean and well maintained.