Props Plus

I had a great experience. Brett was great. His repair was quick and efficient. Price was very reasonable. I called 4 places. All if the other boat repair shops made me feel like I was bothering them. They said they were to busy. Brett at props plus didn’t make me feel that way, Very helpful!!! I would totally recommend them!!!

Seems like the service has still not changed. Was informed, by mike, to bring my first boat in to be shown how to properly start and trouble shoot (supposed to be in and out 10 – 15 mins) free courtesy. Super thrilled at that point, until things went south. I brought it in after work on Tuesday the 1^st of July, hoping to take it out the 4^th of July weekend. Instead, of being in and out, like I was told, they told me to just drop it off and I could pick it up Friday the 4^th. I informed the guy, bob, that I was only there for starting procedures and that I didn’t know if I was doing something wrong because it keeps dying after running short amount of time. He starts writing a form so I reiterate to him that I am not trying to request any services until I am able to see them start it. It says ok and tells me I can keep it there until I come back to be shown how to start it. Friday, I get there, and am told the mechanic is at lunch and to come back in an hour or so. An hour later they told me that they were too busy… Come back Monday. I get there Monday and they say the mechanic left for the day. Still patient and polite, all the while this is happening. Tuesday, the mechanic calls me and says he had some spare time so he started the engine up and noticed there was a problem right away and that I need to rebuild carbs for about $ 350. I politely said I can’t afford it but would be happy to buy the gasket kits from them and attempt it my self. So they order the parts and I go to get them Wednesday, only to find that they only had one gasket kit, which they apologized, and lied to me saying that they were trying to call me all day… This was said for multiple days actually. Thursday I go in and the gaskets are there, great! Now they pull up a bill for labor, which they still haven’t shown me how to start the boat, and I asked them from the start to not charge me anything without showing me the starting procedure first so that I know I what I might be getting into. They say that I wS never told they would start it for free and if they noticed anything they’d let me know where to proceed from there. Once again I am told to come back on Monday, when mike is there, to talk to him about. I came In today, like I was supposed to (keep in mind it’s been 2 weeks now) and explain to mike the situation. He was so nice before so I thought this would be cleared up right away as a misunderstanding, even though I explicitly told bob I wanted to make sure I was getting charged for anything and said not to start the engine without me present! Keep in mind, not once did I become rude or raise my voice. In fact I apologized that there was a communication problem but I could afford labor costs which Is why I told them not to do anything without me there and aware. He immediately tells me to get out of his store and that I was just trying to be a «cheap-​ass» and get free labor. I explained once again that it was merely a misunderstanding with what was to be done, since obviously 10 mins vs 2 weeks, and a far stretch to say the least. He told me he didn’t want any of my business and he would rather send my parts back than to sell them to me. I politely left, confused at what just happened, and was in awe.
Like bob, from 2 years ago, I was in my suit and tie, burning up, and didn’t even receive any help or courtesy from them even to get my boat hooked up and ready.
Not sure how something so small to them (5 mins the mechanic told me, which they charged $ 50 without my permission) got escalated to that extent. Especially, without me raising my voice, using profanity, or showing anything but sincerity and respect .
Mike must be the owner if he has the capability to ruin a potential business relationship over something so small. I can promise this, though, working at a financial institution i run into conversations like that all the time and I will speak poorly of them to everyone I speak with.
I just hope that isn’t how they treat every single person because it’s some of the worst customer service I have seen anywhere!

Keep Looking!!!
Don’t waste your time or money with this company. I dropped my boat off on a Tuesday and was told it would be ready to be picked up on Friday for a weekend of boating. I called Friday to pick up my boat and they informed with an attitude the boat won’t be ready until Monday. I then called Monday to pick up my boat and they informed me it now won’t be finished for another day. It ended up taking them a full week to complete a simple oil change on my boat. When the time came to pick up my boat the same poor attitude and customer service was still in full affect. I showed up in my work clothes and when it was time to hook the boat up to my truck all the employees disappeared leaving me alone in a shirt and tie to hook up my trailer. Horrible experience and will travel further and pay more money in order to not do business with this company again.