Lowe’s Home Improvement

I’ll continue to use this Lowe’s on FLW for hardware and small purchases when it’s more convenient than Home Depot. However, they’ve totally lost my business for larger purchases after a lousy experience with their appliance department. Lowe’s had been quick to schedule convenient delivery and installation for appliances in the past, so I bought a Bosch dishwasher from them. It stopped working weeks after installation. When I called to have it checked out, the convenient service scheduling went out the window, and a minor part took a long time to order. When the part shipped, it was going to take even longer (weeks at this point) to schedule the minor repair. I gave up, repaired the dishwasher myself… and Lowe’s lost a long time customer.

Three calls to Lowe’s. Transferred 10 times, 15 minutes on hold. No joke. Guess this is what you get for only spending $ 16 000 on windows and doors. Oh… and I have not spoken yet to anyone who can help!
By the way, we recommend you check any windows or doors you order as soon as they arrive. Lowe’s had ours for weeks before the scheduled install, and apparently never inspected them. So… installers call the morning of install and tell us they can not pick up the damaged window until we view and approve. What?!? Now the window has to be reordered, setting back our remodel schedule and costing us $$$$.
Oh…and once you spend the money, don’t count on reliable service. Our general contractor could not get a call back, and neither can we. Never again!

Super helpful staff! Just let them know what you are trying to achieve and they will help you buy all the supplies you need for the task.

Absolutely the WORST experience we have ever had at any retail store in life. We have been forced to use this location due to availability of a specific product, but our treatment was so horrible, we have elected to forego the product entirely in favor of never having to deal with these people again. This post would be far too lengthy if I were to detail all of the issues, but suffice it to say that Rose? (we aren’t sure, as she was absolutely horrendous when we politely asked for her to repeat her name), Chuck, Wes, and Michael are the rudest people we have ever come across. We are consistent high-​volume consumers with a contractor account, however over the course of more than a month oour issues with a product order and our subsequent request to have it corrected has lead to our being completely neglected and treated horribly disrespectfully.
I hope that this page is monitored and that feedback is considered by store management. We would be very happy to discuss the details related to our horrible experiences (over several months) in a more private forum. Please call James at 480−815−8115

I came inside expecting to hear a negative response in resizing my blinds that I recently purchased because my dog chewed up the box. But the two associates that helped me out I think their names were Lynne and lynnard far exceeded my expectations in customer service. Good job, keep up the good work.

Same then the lady with the carpet, then to that, try a couple of scheduling with a no call no show, even the one made through customer care. But when they do call you it is to make sure that you do understand that «they» will call you when the merchandise is here… Now don t even think of trying to have a time table1 week 2 week? they are delivering merchandise but have no way to locate it ?? did I have a pleasant experience? mey… what do you think?

Tried to order carpet and waited 7 days and one phone call and three visits before they got my phone number right. Once measured rooms was promised a Tuesday install. Tuesday came and went. I called and yet again they had my contact phone number wrong so they ignored my order. I will never buy carpet from this Lowes store. They won’t correct my information or are unable to. The manager only said they were sorry. I’m the one with no carpet still. They take my money and I get no service all because they won’t correct a phone number.

We went to Lowe’s on FLW Blvd in Scottsdale to get an estimate for new kitchen counter tops. The person we talked to said he could not give estimates based on my measurements because someone had given a customer an estimate that was $ 250 off. We were told that in order to get an «estimate» we would have to pay $ 35 for someone to come out to measure. (Huh? Who charges for estimates or quotes anymore?) This would actually be a quote which is not what we were looking for. Anyone with even rudimentary knowledge of English knows the difference between an estimate and a quote. I was asking for an ESTIMATE not a quote! He said he could get in trouble for doing it but he would, very grudgingly, do me a favor and do it anyway. Frankly I didn’t care if I got him in trouble at that point because his crappy attitude, and the idiocy of such a policy made me not want to do business with Lowe’s anyway so I told him to forget it.
The day before we went to Lowe’s we went to Home Depot at Bell and Tatum and they were quite happy to give us an estimate which we fully understood was exactly that, AN ESTIMATE. It took the lady about 5 minutes which was only slightly longer than it took the jerk at Lowe’s to explain why he couldn’t do what their competitor down the street was quite happy to do.
This is the second time we have been treated badly by the people in that department. The first time we couldn’t even get anyone to talk to us apparently because we were looking at merchandise that wasn’t high end enough to merit their attention. Now that they’ve redone the kitchen remodeling area they have found new and different ways to blow customers out the door. I’m so done with Lowe’s! They have lost my business for anything, forever. I wouldn’t let them replace my counters if they did it for free. I will pay more for anything anywhere else just so I don’t ever have to darken their door again. I will gladly take my thousands of dollars and spend them at Home Depot.

These guys are absolutely incompetent. Bought over $ 3k of new interior doors from them. Round 1 they stack them on their sides and then put another stack on top of them. Shockingly, all the doors were destroyed. Round 2. They managed to destroy almost half of the new doors again. This delayed the renovation of our house by over 2 months.
THESE GUYS ARE F*********K UPS EVEN BY ARIZONA STANDARDS!

Thanks Lowe’s for keeping us out of our home for Christmas !
Your staff loaded our custom doors for delivery and destroyed them. Your incompetence resulted in us not being able to be in our home for Christmas.
Our new custom doors won’t be ready until January 7.

Our experience getting countertops and carpet for our rental property started off poorly, I should have known it would only get worse. Yesterday, I called ahead to make sure our measurements were there, so I could pay for the install and pick countertop options and carpeting. I get there only to find out they had zero laminate countertop samples because the samples were left in the rain due to the remodel. He advises me I can drive to a different store to see them. Keep in mind the next closest stores are far away. So then, I asked if I could do the paperwork for the carpeting and counters at the same time, since both the sales people were sitting at the desk next to each other, and I had to pick my son up from school (I’d already wasted about 30 minutes while the salesperson found paperwork etc.) And here is where I should have walked out.
When I asked if I could handle both at the same time, the counter top sales rep looked at the carpet rep and said, «Been a long time since I heard a proposition like that, Kevin. Both of us at the same time, ha ha ha.» My three year old son was in my lap. I turned bright red. I was in shock and honestly I should have walked out then and there. But we have a tight deadline for the project and so I stayed. The carpet guy walked away and the countertop sales person continued, taking a very long time to complete everything. I said I had to come back and do the carpet the next day, because I needed to get my son. I asked if I should come in at the same time, and he said, «Yes, there will be two people here.»
So today, I arrived at 2:15, a full hour before I needed to be anywhere. The other countertop salesperson was there and said there was only one guy to handle carpet, so I asked about how long it would be. He went over and asked Kevin, the carpet person, and he said 10 – 15 minutes, so I waited. And waited. And waited. 30 minutes had gone by, and nothing, no acknowledgement, no offer to find someone else to help. That was the last straw, so I walked over and let him know I’d be taking my business elsewhere. His response? «Ok, see ya, I don’t care.» And he waved me dismissively away.
Not only did I want to take my carpet business elsewhere, I also went up front and got a refund for the funds left for the counters. I asked to have a manager call, and have I received a call yet? Nope. I might consider a different Lowe’s location, but the Scottsdale Lowe’s at FLW and Scottsdale Road is quite possibly the worst store I have ever been in. Insulting, grumpy old men working there, who think it’s cute to say disgusting things to female customers. No thank you.

Customer service is a joke. Asked 3 people to help with a simple question about a thermostat. Finally got the employee that could help me and he said «It will be a few minutes, I am in the middle of something» (no other customers around) Asked if anyone else could help me as I as only there for one item. — Nothing. Finally I called the store (while in it, LOL) and got my answer.
The cashier was very polite, the only reason for 2 stars. On multiple occasions I have had awful customer service here. Hopefully its just isolated to this location. I think I will stick with Ace and Home depot from now on.

I don’t shop at Lowes a lot, mainly because there is a Home Depot store a mile from my house and all of the Lowes stores are in hard to get to locations for me. But I like the fact that I can find things at Lowes that I can’t find at Home Depot, including some brand name tools that Home Depot doesn’t carry. So I do brave the traffic every so often when I have a home project to come to this Lowes store on FLW.
As an overall generality I’ll give them points on having a store that’s well laid out. Also as a generality their floor staff is maybe a little friendlier than my local Home Depot and more willing to stay with me rather than just pointing at where something is. And I have run in to a few of them who actually know about the products through real-​life experience, rather than just being a warm body like some of the Home Depot staff.
But, dang, shopping there is an exercise in frustration. There are many little things that add up to me just wanting to walk out the door and shop somewhere else but I’ll give you two examples. One is that I wanted to buy a tool that’s heavily advertised and very popular. It’s the Skil brand, not some offbeat store labeled brand so you would think Lowes would feature it. Well they had a display rack for that model (and the other model in the same Skil series of tools) but there was no display model on the empty shelf. The salesperson who works in that department didn’t know why. They had one boxed unit in stock but it looked like it had been previously opened. There was no offer to discount it or reopen it to put it on display so customers could see it. The salesperson had a nice personality but the bottom line is he didn’t do anything to help me buy what I wanted.
Another example is a flooring product I had liked on a previous visit but needed to go home and measure first. When I came back to buy it they had moved it. I (along with several other customers) waited in the display area while 5 salespeople hung around their sales desk, none of them coming over to help. So I went over there and asked one of them, a woman, to help me and she seemed to do everything she could to get rid of me, telling me they didn’t sell anything like I was describing and then turning her back and walking away from me. The guy who told me the day before that they had plenty in stock snubbed me and told the woman they didn’t have anything like what I wanted. Finally I got another sales person to help and he checked his POS and said they had lots of it in stock … somewhere but he didn’t know where, but management wouldn’t let him leave the sales floor for some reason, and no one else offered to go look for it for me. It took a half hour before the sales person (who I know really wanted to help but he was fighting against apathetic co-​workers) found a way to go find what I wanted and bring it out to the sales floor. I have no idea why they have 5 people in such a small department who seem to thrive on avoiding helping customers.
I finally decided that from now on when I want (or need) to shop at Lowes I would only order online and have it shipped to me. That’s another story … their online service is okay but a little rough around the edges but has two VERY annoying «features». One is a popup box every few seconds that insists on inviting me to a Live Chat. If I wanted to chat I would ask, I don’t need to be pestered every few seconds while I’m trying to read about a product. The other annoying thing is once you put something in your «shopping cart» you immediate start getting barraged with emails asking you why you haven’t bought it yet. No other store does that. I put things in my Amazon cart and Home Depot cart all the time and they stay there until I’m ready to buy. They don’t demean my intelligence by «reminding» me that I haven’t bought it yet.
Are you listening Lowes?
[PS] While I was posting this review I got the answer to my question. I could not help but notice all of the 1-​star reviews, 13 out of 38 reviews. Wow, that’s pretty bad. What got my attention more is that not ONE of them has a response from Lowes. Are you kidding me? That more than answers my question if Lowes is listening (or cares) and that apathy fits in perfectly to the apathy I experienced in their store. I’m leaving my review at 2-​stars for overall experience but no way should they get more than 1-​star for customer service! You would think by now Lowes would learn that they need to start improving.

I’ve never had an issue shopping at Lowes. I shop heavily on Amazon, but prefer Lowes store pick up. I order at home, in 20 minutes or less it’s ready, I park up front, walk in and walk out a few minutes later.
Returns are always the best. Instant, no questions, they want to solve the problem. We’ve bought a lot during our home renovations and we always find someone who knows something and gives us tips.

Love their house plants here. Great selectionTheir customer service is always wonderful here too. During the winter I order their wood online. They always have it ready.

Friendly service, but their selection of plants and gardening supplies wasn’t as extensive as other Lowe’s locations. The outdoors area also doesn’t seem as shaded which makes for an uncomfortably hot shopping trip in the summer!

Nonexistent service and apathetic staff. Guy standing in back doing nothing watched us walk back and forth looking for towel hooks and never said a word. Finally I asked and he just looked at us and said «aisle 42», without even pointing or offering to show us over there. Oh and the guy with beard I asked before was kneeling over doing something and didn’t even look up when I asked «could you help me out?» He just said yeah and kept doing something. I walked away. I will not return. I don’t need amazing service either — just someone who gives a crap. Honestly why would you go back when you can order all this stuff online now with better service. These stores just don’t get it and aren’t training their staff.

OMG I love this place. My wife and I had our kitchen remodel done through these folks about a month ago and we also bought a storage unit from them. They delivered in more ways than one. Seems like our household is undergoing a series of projects and I’ll be honest they deliver. Scott who did our kitchen knocked it out of the park and I couldn’t be more pleased.
Recently our back patio had the awning replaced and we had a roof put in. Unfortunately for the roofing company I didn’t feel that they’d finished the job and left a lot undone. Needless to say I have to paint the natural wood beams to accommodate and make it flow and match. Justin in the paint department was amazing and really did a great job setting me up with a good color, all the necessaries and he’s looking forward to seeing the end results. The pricing wasn’t bad at all either. I can’t wait to finish this project and to go back for our bathroom remodel and whatever else our home needs.

Terrible customer service and website cost me $ 100 as their website let me place an order online, while I had an installer working on the project. I got an email saying it was ready for pick up and was 10 miles away from home before they called me to say they did NOT have any of what I needed. I had checked twice in the two days before today to make sure they had stock at other stores as my local store was out.
So since I was driving I asked them to check stock at other stores (as I had already checked the one 3 miles from my house). She told me there is NONE anywhere in the state as it is special order.
So I sent the installer home, and now it is going to cost me another trip charge to come back to finish the job.
So then I call their Corporate ‘Customer Care’ line who finds stock 25 miles from my house and tells me they can give me 10% off for my trouble. I already had 10% off on line from coupons so this was insulting. Then they promised to call me back, and never did.
Between their website that will tell you one store is out of stock and another has stock even though they have NONE, and a Customer Service person giving out mis information, I will have to spend my time and gas to go get the products, and pay an additional trip charge to my installer. At least if the Customer service person took the time to check, I could have driven and gotten the product and gotten my project done today, with ‘just’ my time and gas being wasted.

We’ve spend a lot of time over the years in both Lowe’s and it’s more basic twin HD.
Of the two, we tend to prefer this Lowe’s, but we still shop in both. The HD over on 90^th Street & Via Linda seems to get the better selection of potted plants and garden vegetables, over the HD on Northsight. This Lowe’s for the most part beats them both. For large palms, Mexican Windmill and Date, HD Northsight does pretty well.
We shopped here recently, looking to upgrade our oven and microwave. But ended up buying them both at Best Buy’s new division Pacific Appliance. Lowe’s selection was very good and their prices were competitive.
Things like lighting, tiles and carpeting — Lowe’s has the better selection over HD. We recently needed to replace some tile work in our upstairs bathroom and HD only carried 18″ x 18″ stone instead of the 12″ x 12″ carried here.
So it becomes an item, by item thing in the end. We prefer Lowe’s, because of the variety and selection. But if we’re out looking, we’re usually stopping in both. LOL