Hillside Appliance Services

Leonard came out on a Friday morning to fix the dishwasher in my vacation rental. He showed up on time and knew exactly what to do. On Sunday, I called him in a panic to see if he could come back to do a fix on my fridge before I left Monday morning. He called me back on a Sunday night after he was fishing all day, and showed up really early Monday morning to fix my fridge before I had to leave for the airport. Great customer service, great guy does great work! Thanks Leonard.

Another review states that the service call was $ 50 a year ago, today it was $ 75. The technician found that the leak with my LG washing machine was an unfastened hose line attached to the drum. He put a simple clip on it and charged me $ 100 total. It didn’t seem to me that this should be a charge beyond the call. He was at my home 30 minutes. I’m pleased to have my washer fixed.

They were on time, professional, and got the job done well. They didn’t try to over sell, but took enough time to get the job done well and diagnose and fix my issues. A+

Best people to work with, could of put in a new ice maker and new disposal. Instead fixed in 15 min. And laughed with me.

Ran about ½ hour late (and called to let me know), but when he arrived, he did a terrific job. Cost was reasonable, and he recommended I wait to see if an inexpensive fix did the trick, before I spent hundreds replacing a control panel. Nice guy, knowledgeable, and professional. Came out on a Saturday morning when my fridge had died.

They were able to come, inspect and repair in one visit on same day of my call. Reasonable parts and service charges, and I now have dry clothes. What is better than that? Not much on one of the few cool days in AZ.

We has a few minor issues with the service we received. Day one: Said they would come and cancelled out at the last minute. Day two: Came several hours after our scheduled «window». Once service was completed, the techs very aggressively demanded immediate payment, even though we had previously agreed to pay by credit card over the phone. I called the owner to discuss these issues, which I will always do, prior to posting a poor review. This is where things really went south. Owner was combative, confrontational and treated me as if my concerns were unreasonable. Honestly, he was just plain mean. I am really, really tired of people being mean just because they feel like, so if you feel the same way, find another company.

Great service.

We called Leonard around 9pm very accommodating especially late at night they had a tech over the next day.
Great service

Could not be more pleased, had a water emergency with a drippy water dispenser on an older fridge. Leonard came out and was immediately able to fix my issue and gave me a few options if I wanted to invest on what the repair would cost. I really appreciated his honesty which is hard to find anymore, 2 thumbs up for service and character!

I moved into my house 2 years ago and had to buy a new refrigerator… Well, due to the hot summer, we go through a lot of ice. My ice machine broke and it had to be replaced… Wouldn’t you know, as soon as the warranty has expired something happens! Being new to the Phoenix area, I wasn’t sure who to call, so I got on Unilocal!I got 3 estimates for a new ice maker and Hillside was the best price overall! Leonard was very professional and a good communicator… I will definitely call this company again if I ever need anything repaired!

Incredible service. These guys helped me with a repair on my dryer and saved me 100’s of dollars at the same time. Thanks Hillside!

My freezer was melting so I got on Unilocal and searched emergency appliance repair. They have great reviews and their info said they did refrigerators so it was an easy choice. I spoke with Cathy at about 8:30 am and Leonard was here in about two hours. He opened the freezer door and with out doing anything else knew what the problem was.
He was great because he explained everything the whole way through. What part was broke, why it broke, how he was going to fix it and why that fix is going to last.
Great service the whole way through from my initial call to the final repair. I admittedly have some dated appliances so I’m sure I’ll be calling them soon haha.

Leonard just left after fixing my washing machine that wouldn’t drain. This was after two other companies did not show up as promised and one earlier today who told me to just buy a new one (my washer is only 4 years old).
When I called mid-​afternoon, Cathy was so sympathetic after I told her my story she promised someone would be at my home before 5. Leonard arrived by 3:30.
Within minutes he found the drain motor that had been installed only 4 months ago by a different company was not wired correctly and was no longer connected. He rewired the motor connection, and the washer works like a champ. I’ve never been so excited to do laundry.
Thank you Cathy and Leonard for being professional, courteous, sympathetic, and prompt-​making this a truly pleasurable experience. And when do you ever feel that way after a household repair? You are the only company I will call in the future.

Nice guy, and he came out same day. It’s my own fault I didn’t ask UP FRONT how much he charges for labor. Basically charged me $ 50 to come to my house and tell me I need to replace my washing machine. It took less than 10 minutes.
Yeah, I didn’t ask, but for good customer service, you usually would tell the person, «I have a $ 50 service minimum.»

Leonard was at my house within one hour of my call on a saturday to look at my refrigerator that stopped working. He quickly diagnosed the problem and had it repaired within 5 hours, replacement parts and all. He is obviously very knowledgeable in this field and his prices were very fair.

Wonderful, fast service. Leonard was very friendly, on time and honest about what needed to be repaired and what didn’t. We had an ice maker go out, not something that you HAVE to have so it was nice to get the pros and cons of replacing it or not.
Courteous on the phone, in person and great service!

My LG Front Load washer got clogged up when my house cleaner washed the bath rugs. Never a problem in the past, however this time the backing disintegrated inside the machine — for everyone out there, this is a major DON’T — and the rubber backing clogged everything and I mean EVERYTHING up. The entire washer had to be taken apart and carefully washed out, hoses cleared and then put back together.
Leonard is friendly and knowledgable. He also replaced the ignitor mechanism on my gas stove, and now everything is back to normal and working just fine. No hidden charges, no mess and minimal fuss.
Absolutely exceptional customer service and Leonard arrived exactly when he said he would. I will definitely be using their services in future (hopefully, not too soon). Always love to support small business owners — and this is one of the great ones. Many thanks.

Hillside Appliance Services: Leonard from Hillside Appliances came to my home on 7÷20÷2013 to un-​plug/​repair our washing machine. After about a 1.5 hours and not supplying any parts I was billed $ 200. In addition to being highly overpriced, he broke one of the hose clips, couldn’t figure out where a missing screw went to (he put in the tray underneath the washing machine) and scrape one of my doors with the washing machine while bringing it back into the home.
I wouldn’t recommend Hillside Appliance Service for any type of work. They are incompetent, unapologetic, and extremely expensive. Shop around if you need this type of service. I wish I had had a referral to begin with.

I am not a friend or relative, and I have not been asked to write this review. In fact, I rarely review service professionals, but in this case I felt that exceptional service should be acknowledged.
The task was to fix a refrigerator ice maker, which was leaking, producing rusty cubes, and finally had stopped working entirely. I called Hillside and Leonard, the owner, came out the next day. He told me it would cost about $ 500 to replace the rusted ice cube dispenser, replace the ice maker itself, and repair the leak. I just might want to replace the entire refrigerator, he said, so «call me back and let me know». We decided on the repair.
Two days later he had bought the necessary parts and returned with an assistant to do the work. It ended up costing $ 287. [NOT A TYPO]. That in itself is remarkable. The reason is that when repairing the leak he determined we didn’t need a new ice maker, just the dispenser. He could easily have installed the ice maker and I would never have known; now he had to return it, on his own time, and he would make nothing for installing it. I think we call this «honesty» — Diogenes would be thrilled.
It doesn’t stop there. During the installation, he found that the leak had caused a section of wall behind the refrigerator to become moldy — possibly with black mold, which is no joke. He could have made a bunch of money tearing out and replacing the affected area, but instead he told me that he had to research how to best do it while minimizing the danger from black mold spores both to himself and to my family. In fact, he said, he might have to have me use a specialist. But he would find out and let me know. No charge.
Is this guy for real? I think he is, and if you need any appliance repaired, including air conditioning, you will be fortunate if you can get Leonard to have a look at it.