Firestone Complete Auto Care

I cannot recommend this place. I have a brand new car with fewer than 1,800 miles on it. I decided to change the rims and tires. I bought a set of expensive tires on TireRack and had the tires installed here as recommended by TireRack for an $ 80 installation fee. The tires were installed just fine, but the alignment must have been screwed with because after the tires were installed, the steering wheel (on my brand new vehicle) was 10 degrees to the right while driving straight. This problem did not occur before taking the car to FireStone. So I brought the vehicle back and they rotated the front tires however the problem persisted (in other words, a confirmed alignment issue). I was then advised to come back for a $ 100 alignment. I would never recommend this place to anyone.

No one likes dealing with car issues. The people here make is as pleasant as possible. They’re not pushy when making suggestions. Fair prices. I actually don’t mind having my car worked on. Highly suggest!

I had a tire that was losing air but no one could figure out why. Even the dealership I bought the car from told me they couldn’t find anything wrong with it and sent me on my way. After the 5^th day if filling it with air, my husband and I took it to Firestone on Scottsdale Road, since we had work done there before. They took the time to really inspect my tire and was able to find a small nail that was causing my issues. They repaired it at no charge and even inspected the other 3 tires. They have a customer for life! Thank you to Darryl and the rest of the team for outstanding work and customer service!

customer service dept. is as bad as the store itself. had a lady email me a couple of times about situation and I sent her copies of dates and invoice. she said someone would be in touch to talk with me about what happened. Guess what no phone call or email.

I have been getting my car repaired here for years but I must report I have lost my confidence in this business. I had new tires put on this summer. About a week later my brakes began to squeak. As soon as I got back to AZ I took the car in and asked them to look at the brakes. Two hours later, they told me everything was fine and the squeaking should stop now. One day later the brakes began squeaking again. I took the car in for a third time. This time the manager actually showed me one of my brake pads and showed me how they missed the issue the first time. Apparently my car has a special emergency brake they were not aware of. He went on to explain this time they will definitely fix it… Sure enough my brakes started squeaking again later that evening. I would give them one star if it were not for the fact that they did not charge me for the last two visits.

After having a bad experience at Goodyear, I decided to give Firestone a try, since they’re close to work. I was not disappointed. They are very friendly, gave me a printout of the parts I needed and did not pressure me into getting the work done right there and then. The lifetime alignment is definitely worth it

I have been using Firestone over the past few years for service and repair. Quality of service typically varies with location. For the past year I have been using the Scottsdale location. Until the last two visits, I’ve had good experiences — no pushy sales guys, respectful explanations of service, reasonable repair and service times (I’ve never made an appointment). The last two visits however, I’ve had to return due to them not completing service as requested. The first time, I asked for my wiper blades to be changed, they weren’t so I had to take the car back for a second visit. This time, I requested that my battery be replaced because I’ve been having problems with it. They didn’t replace the battery so I had to bring the car back a 2^nd time. They are always apologetic about it, which I appreciate, but I’d appreciate it much more if they’d do the job right the first time.

my favorite auto care shop in phoenix/​scottsdale, complete service, nice environment and inexpensive pricing. the four star rating is worth it. i just couldn’t understand why firestones in the bay area have very low ratings and bad reviews that prevent me from entering it. Do Firestone shops provide the same service???

I’ve always had a great experience with Firestone. Knowledgable and very friendly. If you have a chance, work with Darryl. He is top notch and will take great care of you.

Awful customer service, Rude service manager. Two consecutive days I was told my car would be ready by a certain time and the first day was 2 hours late, the second day I came back to finish what they didn’t get to the first time I was told it would be 2 hours, 4 hours later I came back and my car still had not even been touched. All this while there was an empty bay and techs sitting around socializing.
Would never recommend this location to my worst friend.

As a single female that knows NOTHING about cars, I can appreciate mechanics that get the job done honestly! These mechanics always fix my car’s problem promptly and at a fair price. I’ve never had to wait for service either– maybe it’s luck or maybe they are just very accommodating! Most recently the mechanics helped me turn off a service light that goes on every 10,000 miles. Since there was nothing wrong with the car they turned it off and didn’t even charge me :) I promised them that I would come in (knock on wood) if and when there really is something wrong with the car… and I’m sticking to my word! :)

I bought a service package from these guys in 2011 with an expiration of mid 2013. Now in January 2013 they decide they will no longer honor them. If they offer you a warranty how do you know if they will honor it? Take their word for it? They don’t even honor written expiration dates on their own coupons. This is how they treat a loyal customer of 15 years, just think how they treat new customers.

Great Service. I would recomend this company to women like myself that are to busy to shop prices and just want reliable service for reasonable rates. They are not overpriced but not the cheapest either. However, they won’t sell you something you do not need.

I have been taking my 10+ year old car here since it was out of warranty as they are within walking distance for me. There have been several changes in Service Managers since I’ve been coming here and I’ve liked all but one of them.
I would agree with the guidelines Alex mentioned below. They do tend to try to get you to buy things you don’t need but they don’t push it. I also have to say that in my experience all car repair places try to do this so it’s really up to us to do our homework and only do what our car manual’s recommend.
The reason I’m rating them four stars today though is that I just failed emissions and after making several changes based on the diagnostics they were not able to fix the problem so they didn’t charge me a penny … not even the oil change I decided to get while I was there.
Sadly, Firestone thought the problem might be with the OB computer and that has to be handled by the dealer. Today, I went to the dealer and found out Firestone’s diagnostic fee is $ 30 less than the dealer.

I took my Acura TL to this Firestone store for a tire rotation and oil change. The tires were in need of replacement, largely due to worn struts. They gave me an estimate to replace 4 struts and 4 new tires. When replacing the struts it would also need a alignment. I told them to do only the oil change, and, I would get back to them about the additional work. I found coupons on
for $ 10.00 off on the oil change, and, 20% off repairs. After bidding the struts/​tires and alignment out with several other repair shops… Firestone was the BEST price. I found their work to be professional and complete. I dealt with store manager Tim Hurst who was extremely knowledgeable and professional. I would definitely recommend this location, and, certainly will return… Thanks Firestone. Art M

I have an awesome story about the service provided by Firestone. I am so thankful for Sean’s commitment to his customer «whom he does not know» over the phone giving me the most honest transparent price possible for the custom tires I was looking for. I ended up going with Discount because of credits on my existing tires I had with Discounts warranty, but he still helped me obtain a price quote and went as far as to send a fax to discount explaining (when Discount asked for it because they didn’t believe us) how Firestone’s price beats Discounts, causing Discount to come down and meet their price leaving us with the best possible deal for two sets of tires at discount. I’ve looked at the reviews on Firestone off of Scottsdale Rd and realize they are less than desirable reviews and all I can speak from is my experience and it was incredible. I will definitely do business with Sean at Firestone next time I purchase tires.
~your bargain hunting friend

I am still coming to the same Firestone years later and the same guys still work there and they are still good to me. The make sure I don’t pay for services I don’t need and when I do need something, they make sure it is taken care of asap and try to make sure it doesn’t cost a small fortune. Even my coworkers in my office have started going to this location and they guys are good to them. Plus they know if they aren’t I would give them hell, and the last thing they want is a mad Ebony on their hands lol. I trust them as they know my car is important to me. So in a nutshell, yes I still like this Firestone. The end! :)

I take my car here every 3,000 miles for oil changes only. These guys will try to sell you everything you don’t need for your car so be careful! I just print out my discount coupon, get my oil change and say thanks but no thanks to their list of suggestions i need to do to make my car safe. They will try to sell you things like fuel injection cleaner for $ 100($ 10 at O’Reilly), tell you your brake fluid is dirty by showing you a strip, same goes for power steering, and rear differential (DON’T DO IT! Total Scam.) If your car has under 150k miles, you have nothing to worry about. Those parts are sealed. If they tell you need a air filter or cabin filter, save the money and go down the street to O’Reilly (and no I don’t work for O’Relly)

OK, I admit, if you are going to Firestone for your auto care you probably don’t have the highest level of knowledge about your cars inner workings nor do you want to spend time determining a proper shop for repairs.
That being said, I think Firestone Auto Care offers some decent services so long as you follow the rules. These rules (as written by me) include:
1. Go there for the BASICS. This includes oil changes, tire rotations, wheel alignments, and other routine maintenance services. They do these things very well and typically can’t screw them up.
2. Go to their web site and print any coupons — they usually have a coupon for oil change, tire rotation, and alignment discounts. This will save you money.
3. Decline any additional services or maintenance they suggest. You are better off getting a second opinion from somewhere else. On my visit for a wheel alignment, they did not push any unnecessary stuff on me. When in doubt, check your manual. If the routine maintenance is not listed, DO NOT PAY FOR IT. If it is a repair item, get a second opinion.
4. Shop Around. For routine services, Firestone will generally price match. You’ll need to have the name of the competitor, price, location, etc. but they do this without much hassle.
5. Make an appointment. If you don’t to this, you’ll have to wait for several hours (no es bueno!)
That’s it. The service by location will vary, but I’ve had good luck with Firestone on Scottsdale Rd for tire rotations, oil changes, wheel alignments, and battery replacements.