European Alterations

I will say something positive before going on and that is I’ve been going to this alteration shop for many years possibly 8 years or more. I cannot complain about too much from the past experiences because my clothes were coming to me as I needed and as I requested However, as of today I am seriously considering not returning simply because it seems that the owner was quite unwilling to accommodate my request for a simple bikini top alteration. I thought about this long and hard today and believe that if she is able to alter gowns and wedding dresses, she can alter a small uncomplicated swim top! I even shopped for the pads since she said she didnt have any (hard to believe). what was frustrating in our conversation — every time I explained something and held my clothing she would take it out of my hands and explain I was incorrect in my thinking. I got mixed messages on if she would help or not. I don’t think she wanted to do my alteration at all. Not a people person but I overlooked this in the past because my clothes returned to me in good shape. I ended up calling on another seamstress who is a fitness student of mine, her reply to me was, «yes I can help you with your top, I’ll be at the gym tomorrow and Friday just let me know what works.»
6÷16÷16 I found a gym student of mine who sews — she fixed my top for $ 8.00!

Brought two pairs of pants here to have the hems let out and less than 60 days later, the bottoms of BOTH pair are coming undone. Very shoddy, poor quality work. The old woman who runs this place clearly needs to just retire already.

This is my first time going here for an alteration on 2 shirts. The owner told me each shirt would be $ 12.00 cash and would be ready within 1 week. I returned within that time frame and received both shirts back and both were hemmed crooked — badly. I told her I wanted my $ 24.00 back and she said the shirts were not crooked even though I tried both on in front of her and they was clearly mismatched once buttoned.
The owner became defensive and said I was not looking at them correctly and she would either give me the money, but she wanted to keep the shirts. I told her I would be keeping my shirts, and it was bad customer service for her not to acknowledge she did bad work and return my money.
I would never return here again and advise against using their services.

I have been using them for as long as I can remember since moving here in 2002 probably — and I think they are some of the nicest most honest and most reliable people/​shops around, it is a pleasure to have someone like this in the neighborhood. They have always done good work for me, I am shocked to read the «Caren J» story and wonder if maybe she is not painting the whole picture.

Great service and only $ 30.00 to alter my bridesmaid dress and she steamed it and saved me a extra stop! :)

After years of using this tailor, I will never go back after today. I took a pair of high-​end flaired jeans into the tailor to be shortened. I got them back with a pant hem– not the original hem which in jeans is so important to how they look. To make matters worse, the hem was shoddily done and not straight. I then paid extra to have the original hem put back on and when I returned today she said wasn’t able to find both of the original hems in her scrap pile.
Therefore I now have flaired jeans with a awful looking pant hem.
Things happen so I expressed my dissatisfaction for a second time. The owner told me that it was my fault since her daughter «took my order and asked me if I wanted the original hem and I said no». Ridiculous and completely untrue. What happened to customer service???
Instead of owning up to the mistake, she argued with me and told me it was my fault. I started using this business at the recommendation of Prestige Cleaners (next door and awesome). Any reputable business would have offered to reimburse me the $ 200 for my jeans, but she was hostile and stood her ground.
There are too many options out there to risk ruining your good clothes. Find Someone else!!!