Epic Valet

Use Epic valet services during my stay at Millennium McCormick Scottsdale hotel. Brian, Jason, Jarred and Joshua were extraordinary at all times. Providing me and other guests attending a convention in town with attentive and courteous service.

I have twice received a receipt from this company when I have never used their services. The first time I contacted them they assured me they would get it corrected. I received a second receipt today four $ 3100. I contacted them to let them know it needed to be corrected or I would have no choice but to report them. The gentleman I spoke to stated «fine go ahead and report us if that’s what you want to do», no apology was offered. He was by far the rudest individual I have ever dealt with on the phone. I would never use their services nor will I ever recommend their services. I am in the hospitality industry with multiple customers who use services like this and I will make sure they know to never use Epic.

Austin, Justin, and John were so helpful thank you so much for everything! You guys are the greatest!

Worst service ever. Last year I had my car parked and it was vandalized while valeted. Now I’ve sat in line for 20 minutes, was told to go around the corner to another stand, that stand said to go down the alley, went down alley and told they are full and I would have to go back to the beginning to wait in line or park myself. It was a clusterfuck shitstorm. They were rude, passed the blame amongst one another and ultimately I had to park my own car. Parking my car wasn’t an issue. Being lied to and misled was an issue. If they’d have been honest about the full lot from the start, this wouldn’t even be a post. It has taken less time to write than the time to get service. One of the worst service experiences I’ve had, considering not a single person of the 7 I spoke with took any ownership.

My vehicle was parked by Stephen of Epic Valet at 2211 E Camelback Rd Phoenix, AZ on October 2^nd next to a wall, he struck the wall while parking my car leaving deep scratches on the left rear quarter panel and the bumper, then covered the damage up with white tape since my car is white
After reporting the damage to Epic Valet their answer was to take them to court, but I will need a lawyer because the security footage from 2211 E Camelback to prove they did the damage requires a subpoena according to the property manager (I have already checked into obtaining this). So it requires retaining a lawyer, more money would be spent in legal fees to prove my case then it would cost to fix the car myself and they are well aware of this. They did $ 1100 of damage to my car and I am left with the bill for their careless attendant.

I am so impressed with the customer service Epic Valet provides to everyone. I am the CEO of the Pearce Family Foundation and asked them to make a donation to our silent auction, and not only did they respond immediately but they gave us a fabulous item. Thank you for supporting the community and believing in our cause!

The employees at Epic Valet are always very courteous, professional and not to mention prompt! I’ve worked with them for many years and they have always been such a pleasure to work with. They truly care about delivering great service to their customers!

Epic Valet is a top notch valet service here in the valley! I felt very comfortable leaving my vehicle with them and as others have said they were sure to have the AC running and the car cooled down. It is the little things that make the service good! I have no doubt they would do a great job for an event if you ever would need to offer that special touch to guests!

Epic valet has great service and the guys are super nice. Especially living here in az… When I picked up my car in the middle of the afternoon, they had blasted the ac for me so it was already blowing cool air by the time I got in. If you live in Phx/​Scottsdale, you know how important it is in the summer time. Also, the guy hustled and got my car very promptly. I’ve parked with them several times and never have had an issue. Nothing but good things to say about Epic.

I had a great experience with Epic for a private party we had. They were very friendly and definitely hustled. I would definitely recommend them!

I have used Epic for commercial events where we hired them several times for my companies open house events, Private parties and at bars and restaurants. I have always experienced prompt and great service… I have no issues with turning over my vehicle to them and trust that I will be well taken care of.

I went to dinner at Cowboy Ciao and had great valet service with Epic Valet. A guy named Quest parked and retrieved my car and he was very friendly, professional and quick. Great service!

Stephen had the car waiting as I walked out and I never said a word! We ate at the Taco Guild, great food and Stephen capped the night off for us! NICE JOB.

EPIC VALET went above and beyond with their customer service. I left my keys with them overnight and when I realized I couldn’t get my keys till 11:00 am at Scottsdale Fashion Square mall I was devastated. It was Father’s Day and I was taking my father out to breakfast at 10:00. I called Epic Valet and they went out of their way to bring me my keys early in the am and delivered them directly to me. I was in SHOCK they did such a kind gesture. I was absolutely amazed with their service. Thank you Quest Wolfe and Conner !!!

Epic Valet? More like Epic Fail Valet… the young men, while easy on the eyes, were not easy on my car. I watched as they ran over a traffic cone and said nothing, but pulled forward, running over it again, and re-​parked. When I asked him about it, he was so rude and inconsiderate, trying to deny what I had just watched happen, that I asked for my keys back, parked four blocks away and walked to the restaurant I was going to for dinner. From now on I will ACTIVELY avoid an epic valet driver from ever sitting a booty in my drivers seat again.

As a business, we have used Epic Valet many times in the past 2 years and we are very satisfied with the service they provide our clients. They have the best pricing and have always been quick to respond to our phone calls and emails. Our clients have never had a complaint thus far either!

Just a quick shout out to EPIC VALET !!
I have utilized this valet service many times throughout the valley as well as for a few private parties. I become more impressed each time. The staff /​management is accommodating when I book events and the valets have always been professional in both appearance and overall demeanor — which is a high priority on my list.
I recommended Epic Valet to friends of mine who needed transportation services to and from the J.T. concert and they are now SOLD on this company whenever they have a need in the future. I highly recommend using their services if you are looking for a reliable and dependable company. Two thumbs up !!

I was attending a birthday party at Jackrabbit in Scottsdale and we pulled in nearby, just off Drinkwater Blvd. We saw a valet service and decided to pay the $ 6 to have them park our car. The valet guy told us to come back no later then 2:15 AM, if we wanted to leave our keys. So I told my husband that’s fine I don’t want to stay long. We got back to the valet area at 2:08 AM. to notice NO valet guy there and quite a bit of other people walking around wondering how to get their keys. One girl said she arrived at 1:30 AM. and she was told by a note on her car to get her keys at the nearby club. She spoke to someone at the club, and they had no idea what she was talking about. We noticed the same note on our car. So I eventually found a lady kind enough AGAIN to go check on our keys and she finally found someone who knew about our keys. What kind of $ 6 valet parking is that? They DON’T follow through to return our car to us? Many of us were there in time as he asked. Instead they frightened many people because not everyone was informed properly at the club that the keys were left there… very shady and fishy because if we didn’t find someone who finally spoke up about the keys, were they planning on stealing the cars or something? the note also said if keys were not picked up that there would be a FEE to get them back, and we would have to go to Saddle Ranch to get them. What’s up with that? Maybe that was the scheme all along… to get more money? Not very good business skills if you ask me, especially since many of us were there in time! worse valet I have ever experienced! I feel bad for the girl that waited over an hour to finally get her keys after waiting outside in the cold.