Bicycle Ranch

No-​pressure store. The most supportive shop of cycling. Great Saturday ride, with A, B, and C groups for any rider.
Inclusion instead of exclusion.
A rarity in cycling.

I always take my mountain bikes there for tune ups and repairs. Excellent service, fast and dependable. The bikes were purchased from a different shop prior to my knowing about Bicycle Ranch. I will purchase from them when I need a new bike. 5 stars, no complaints, and always happy with them.

Bicycle Ranch is a FANTASTIC bike shop.
The shop employees were very friendly and took very good care of everything that I needed.

Great LBS with friendly staff and great local rider support.

Came in with a simple request, to which they responded «absolutely» and took care of us right away. Good experience.

Our family has come to depend on Bicycle Ranch for service, expertise and dedication to the bicycling community. We have purchased a total of 8 bikes from them in the past 3 years. They stand behind their products and their mechanics are the greatest!

Great bike shop with a friendly, knowledgable staff and excellent selection of bikes and accessories. If you want a bike fit, they are the best. Chris is a pro at fitting, I had no idea what a shim in my right cleat would accomplish as well as how «off» my seat adjustment was. It’s like I was only using half my power in one leg. The Saturday ABC rides are the best and they always have coffee and bagels afterwards. If you think you are pro material, go out with the A group. After you get dropped you can continue the ride with the B group :-) They will only be a few minutes behind.

BR is a trusted bike dealer in the valley. Their sales people and mechanics are extremely knowledgable. I wish they sold specialized bikes, but with that being said they do have a great inventory of trek and cannondale.

After Mountain Biking today I had an issue with my front brakes. A quick stop at the Bicycle Ranch was all it took for a fast and convenient fix. The service staff was first rate and jumped in immediately to fix my bike.
It was my first time at Bicycle Ranch but if I have any further issues they will be where I go.

I can’t imagine doing business with any other bicycle store, other than Bicycle Ranch!
Prior to buying my bike I asked around and I was surprised when multiple friends referred me to the same place, Bicycle Ranch. To my surprise, and unbeknownst to me, my wife had been shopping here for years…
I purchased my bike new, spent much less than anticipated, including the cost of a ton of accessories and riding gear.
Given I hadn’t rode since I was a kid, I must have asked every dumb question imaginable. That being said, I found the owner and the staff to be exceptionally helpful, and to my surprised no one laughed at my questions… Whew… Have to say I was a little worried. :-)
I’ve been loving my bike and just wanted to Unilocal… Thank you Markus & Bicycle Ranch! Thank you very much!

Only 3 stars for customer service from the «younger» guy (will be referred to as HOMESLICE), the gentleman with an accent seemed kind and knowledgeable.]
I stopped by this bike shop to buy a present, and Homeslice was about as helpful as SAND, with a personality to match. I went 0 for 3 with my charm, witty banter & sparkling smile, Homeslice acted like he had won the Tour de France (twice) & couldn’t be bothered with breathing the same air as me.
I understand that I wasn’t buying a bike, which I’m sure he’s much more passionate about than SOCKS. However, his customer service does not make me want to buy a bike from him, nor refer my bicycling friends to this shop, one of which enters countless races & does buy a ton of gear.
I ended up with the perfect present, no thanks to Homeslice, I’m happy with my purchase. Lots of cool looking bikes, I’m sure their pedals are top notch.
Hopefully Homeslice will gain a personality, customer service skills, and loses the ego. Or maybe he wont have to go through any personal growth if the Accent Man fires him.

I had a blowout at the rear wheel of my mountain bike and got it fixed here. They are a little on the pricey side but the service was very quick and professional. I definitely come back again. They also have a great selection on mountain and race bikes, so I might get one here for my wife.

Wow. I don’t even know where to begin with this shop! They are GREAT! I have been in a lot of bike shops and have never felt so at home. The bike maintenance guys are amazing! No matter what your problem is they always have a solution and the best one available depending on if you want to spend $$ or not spend so much and just try it out for a cheaper route. There isn’t another bike shop that can compare to these guys! When I walk in I literally feel like I’m hanging out with my neighbors that genuinely care. Love this place!

2.75 stars for now…
I only meant to look around, but I ended up test-​driving an x-​small women’s Giant Tempt. Don’t know which model, since BRR rep Cliff (that name doesn’t ring a bell, but for some reason, that’s what my mind came up with, ha!) didn’t say, but I do recall him saying that it had three gears in the front and 8 gears in the back. I didn’t like the price tag, since I know never to pay retail prices for most things (OK, everything, but haggling for everything is frowned upon everywhere but auto sales lots in the States, and I’m thinking in Scottsdale, particularly so…), and something tells me there were major sales going on for Christmas– darn! I asked if I could test-​drive it, and he surprised me by saying yes, «out in the back.» Made me put on a helmet, too. No worries– Murphy’s law, I understand.
I’d like to go back and be able to look around longer and ask more questions. It’s been decades since I owned a bike, and I’ve never bought a bicycle for myself, so I need to do major canvas-​shopping! I also need to take someone who knows a lot about bicycles with me…

I work at another bike shop and we don’t carry Shimano brake pads. Luckily, I was passing right by bicycle ranch and stopped in and they had the pads I needed and they were actually priced really well. Thanks guys!

I love Bicycle Ranch! They are not only the best bike shop in town but one of the best shops in town, period. Their service is consistently above and beyond. I recently took my bike in to get the wheel fixed and they not only fixed the wheel but they cleaned the chain thoroughly. The bike has never been so quiet and smooth. I have also had my bike fittings done here and have had great success in a comfortable ride.

Went to Bicycle Ranch some years back for a bike fit with Paric (not sure how to spell his name). Never did get fit. He took several measurements, but was never really paying attention as he was busy talking with my wife the entire time. In the end, he moved my cleats back a few millimeters and told me that I need physical therapy to loosen my hips. He did nothing to address my issues with discomfort on the bike. So much for getting what you pay for. Pick another shop if you expect to have a professional fit. I won’t even step into that bike shop anymore.

These guys are amazing. I went in to get a quick release and they took amazing care of me. I’ve gone into several bike shops before where I was treated rudely because I didn’t know as much or am not a serious rider as they are. I can honestly say I was shocked at how well this went.
Seriously check it out.

I love the place, always outstanding service, very professional.

My wife bought us beach cruisers there and she thinks thought the service to be awesome.

Unless you plan on buying a $ 5000.00 bike or need to overpay for a small selection of limited products, don’t bother coming here.
My first experience with BR was several years ago when I decided to get into the sport of cycling. I went to this local bike shop to get some advice on what kind of bike I should get. As soon as the guy heard me say I had a sub-​$ 1000 budget, I was treated like a 2^nd class citizen. I promptly left
My second experience came this past fall when I was suckered into buying a groupon for a $ 25 tune-​up special. Within 2 minutes of calling the shop to set up an appointment, I was told I would probably need an upgraded tune-​up that would cost extra. Really? You haven’t even seen my bike yet and I didn’t mention any malfunctioning components. When I drop off my bike, the mechanic spends about 5 minutes looking it over and tells me that I’ll
need a new chain and a new rear cassette. I tell him to do the tune-​up, replace the chain and that’s it. No mention of the upgraded tune-​up at this point. When I return to pick my bike up, I’m handed a invoice for the new chain and of course $ 50 more for the upgraded tune-​up. After I pointed out that I never agreed to an upgraded tune-​up, the mechanic asked his boss how to «correct this guy’s mistake». I promptly pointed out that the mistake was his and I refused to pay for anything I didn’t authorize.
I WILL NEVER SPEND ANOTHER DIME IN THIS PLACE!

My brother ordered me a Cannondale bike for Christmas and had it sent to the Bicycle Ranch to be put together, because they didn’t have it in any stores down in AZ yet. I called them the day it was delivered because I was so excited, and they put me on the list to have my bike done first :) 4 hours later I walked in and saw my stellar looking new bike ready to go in the back of the room. They saw my gawking and the guy at the front says, you must be Lisa… He walked me over and showed me the ropes on my SWEET new ride! The mechanic also said hi and told me about my cool bike! They equiped me with some new equipment I needed and away I went. I will be back at the Bicycle Ranch for my 90 day check-​up/​tune-​up.
I went back once more for a new lock (since my last one was broken when my old bike was stolen :(Again, the service was quick and to the point. They also have ‘meet-​up’ rides that leave from the shop; you can find the schedule on their website. I have never gone, but I thought that was pretty cool.
If you are looking for a new bike, they can definitely help steer you in the right direction, and the service was great for my pre-​ordered bike :)

Oh, Bicycle Ranch — where should I begin?
I’ll start with the facts.
4 days ago: After a few weeks of research and saving my money, I bought a new bike to commute to work.
1 day ago, I took new bike to this place because it came highly reviewed, it was close, and I was having issues with my rear dérailleur when commuting.
Taking my bike to the mechanics there results in an immediate insult to my choice of bike («Schwinn just doesn’t make bikes like they used to»).
I decide this might be some passing snobbery or a knee-​jerk reaction to bikes not purchased there. If they do a good job I suppose it’s excusable.
I decide to leave the bike there. The mechanic says I can pick it up around 5:00pm or so.
Halfway through the day, I get a phone call from the mechanic. He says the tension pulley is defective and suggests I take my new bike back to the store. A few minutes later he calls me again to tell me the problem is ‘fixed, but he wants me to keep an eye on it – and I can come pick it up’ (is this so he can actually charge me some money?).
I pick it up, get insulted one more time («Where did you buy this bike? Toy-​R-​Us?»), pay $ 40, walk out, and I’m immediately able to reproduce the same problem.
In (previous reviewer) Sarah’s defense:
It appears that ownership of this store changed in August 2008. This is clearly posted at the entrance to the repair shop in the rear of the store. Whatever awesome sauce this place had previously has been replaced by epic failure.
Now for the review part:
Clearly, you have rehearsed your insults, Bicycle Ranch. They were brief, to the point, and delivered with a polished arrogance. You get a star for this.
Catering to the super-​rich set in Scottsdale is brilliant. Positioning your store directly to the left of a ‘Target’ seems like an odd choice of location though. –1 star.
Your service needs a bit of help. $ 40 for some wonderfully delivered insults is one thing, but $ 40 for some insults + a bike that still has the same problems as when I brought it in is just sloppy. –2 stars.
Not having any bikes in the store that I would be interested in (or could purchase for under $ 500): –1 star.
End result: Fail.
Verdict? Patronize one of the 4 other bike shops within a half mile of this place. You’ll get better service, much fewer insults, and at a fraction of the cost. The new ownership of this place needs to shape up or leave.