Barnes & Noble

Quite disappointed in customer service here. I am a teacher, a certified, working teacher making a mere pittance of an income, however I LOVE what I do. Occasionally I purchase new books for my students as I am an English teacher and my goal is to get them to read. I usually purchase gently used books. This evening I went to BnN and the cashier questioned my Teacher discount card and then proceeded to tell me I could not get a discount for my purchases. I bought 4 books, and a Word game for my students. I also bought some old Christmas wrap, 1 roll. Cashier told me I could not get a discount. I said, «I am purchasing books and a word game for my students». She was rude and reluctant to even swipe my card. Then as if I am not telling the truth about me being a teacher, she proceeds to make me verify certain info regarding my work email. She begrudgingly swipes my card and I receive NO discount! WOW??? Really Barnes and Noble? If using my teacher discount card is not good on books, what is it good for? I have had my card for a few years now and twice this has happened. If you don’t like to give discounts then don’t offer teachers discount cards… and please teach the Cashier at the north side of the building to treat teachers with some respect… we REALLY do deserve it! I won’t be going back to your store for a long time!

With three children in college, we rent many of our textbooks. We typically go through Amazon because they have the lowest prices. This past semester I tried Barnes and Noble for one book. NEVER AGAIN!!! Amazon would send me multiple emails leading up to the due date of the book reminding me that it was due. Barnes and Noble sent NOTHING. My son’s final exam was on December 10, and on December 12 I received an email from B&N telling me they were charging me $ 32.86 for an additional 15 days on my rental and that the book had been due back on December 10^th. We called and after being hung up on multiple times, waiting on hold forever, and speaking to at least six different people, they refused to do anything and said it was our fault for not returning the book on time. Yes, it was our fault, but a little advance notice would have been nice. I typically return any rentals when the kids come home for winter break.
A huge waste of time and money, but at least I learned the lesson to never use B&N again. Now, I will not only not use them for rentals, but will never purchase anything from them either.
With as much competition as they have from online sites, they should really work on their customer service! Bye bye Barnes and Noble.

Not a very good place to bring kids of you want your kids to read. They have toys everywhere, not great if you are trying to get a 5 year old to pick a book. Instead of buying books my kids spent an hour playing with toys. Most kids won’t be interested in looking at books with shiny new toys covering the walls.
Great place to buy kids books as long as you don’t expect a kid to pick one.

I was sent an email from Barnes and Noble telling me that there was a ‘Fangirl welcome’ party going on. ‘Cosplay Welcome’, I dressed up and drove my way down. When I get there there was NOTHING there that was supporting my email. All the ‘free’ things promised, Such as ‘Fangirl buttons’ and poster+sampler as well as volume 1 of a comic, were not there.
As I rechecked the email and clicked locations, my Barnes and noble popped up. Well that’s not true.
The only reason I give any stars is because it is a close Barnes and noble and I enjoy the service but I am disappointed that I was «Punked».
I have posted photos of the email I was sent as proof.

Avoid the Starbucks Café. Ordered over $ 20 worth of drinks and snacks and my latte came back smelling and tasting spoiled. I brought it up to the barista who didn’t offer a refund, slightly apologized and charged me for a new cup.
The store itself — I feel bad for even saying — but is underwhelming in terms of book selection. I know Barnes and Noble has to expand their product offerings, but it was slightly frustrating to see huge selections of some genres and hardly anything on others, like music…

One of the few places left you can truly roam a large selection of titles. There is just something special about being able to put your hands on a book and thumb through its delightfully smelling pages. Usually a helpful staff, Starbucks on-​site, seating throughout the store. It’s a nice place to relax and explore.

Rude and not very helpful. Disappointing experience. Feels wrong to give it one star since I only interacted with one worker. He seemed to dislike being there as much as I disliked his lack of customer service skills.

My normal Barnes & Noble location I visit while I’m in vacationing in Arizona. Was the B&N Kierland location, sadly they closed down this past year.
I’ve gone to this location in the past before, it honestly isn’t as good as their other locations. Each time I go, I’m hoping maybe they have became better in their services/​inventory. Sadly I’m always let down.
This location is small compared to their other locations. Which is okay I don’t mind a smaller bookstore, I like that cozy feeling. But then their variety of book genres inventory is limited, just due to their size & what’s popular…
Customer service needs to get better, especially since this location is so small! The morning shift employees are more helpful. But In the evening it’s pretty bad, to the point of being rude. I know the store hours… I know how it goes. I came in at 8:30 knowing they close at 9, to just browse fairly quickly. I already had books on hold at the front desk waiting for me, from using their handy online service!
Durning my time there, I was just browsing, looking to see if they may have more books I could potentially purchase.
Working in retail as customer service agent as well, I know all to well how the closing process goes. Announcing to the customers we will be closing in 15 mins, then another 10 minute announcement, etc. I get it the employees want to leave. But rushing people like that & then having rude customer service isn’t good for business. My place of work does not condone this behavior to our patrons. Yes will remind them, by offering help but not in a passive aggressive way or moving items around before I was able to see it… Britney one of the sales associate was not very helpful, a bit to rude to be working in customer service…
As well the 2 gentlemen working in electronics, that were gossiping about customers, loud enough that I& other patrons could hear everything is just not professional.
As a consumer, I’m more than happy to give my hard earned money to a bookstore, more than any other type of business. I’ve been a B&N member for years now!!! I love book stores, local & corporate it doesn’t matter, as long as a bookstores stay in business!
Also The parking lot is terribly designed!!! I wouldn’t go durning peak shopping hours. I saw 1 car accident happen… & another almost happen!
This location is just not as well as the over locations. The Starbucks food in the afternoon & evening doesn’t taste very good either. I’m hoping this location can get better. They have a lot of potential!!!

I think this place may be more of a 4 star store — mainly because of the parking situation (so frustrating!), but I can’t find it in me to give it less than 5 stars because bookstores are becoming harder and harder to come by which is disheartening.
This store always seems to be in order and I’ve been able to fin ANYTHING I need here including books (duh), movies, CD’s, coffee, and random little gifts, like funny stick-​it note pads, a dinosaur note holder, stuffed animals, etc.
As far as books go, they have always had in stock whatever I needed whether it was for school or fun. Their movie and CD section isn’t vast, but it always has classics and trending bands or movies, however I do find their prices a tad higher than other stores (like Best Buy, but now that place is disappearing). However, the last time I was in they were offering a special of buy one CD or DVD/​blue ray and get another similar item for 50% off which totally equals the playing field price wise. All the aisles are clean, making finding items very easy.
This location also has a Starbucks inside which is a nice plus for those days you are just perusing and killing time, you can sit a read while enjoy a beverage.

B&N started out as my college bookstore, oh, so many years ago in lower Manhattan. Well what happened? Clearly, they took on a crowded field and won. Bye bye Borders, etc.
This particular B & Ns is in a nice location. The odd shaped parking lot can be dangerous if you’re not careful. They’re a lot of dashing in and out near the entrance, but a great store with nice employees who are very helpful!

Will never be shopping at Barnes and Noble again, especially this one on Shea and the 101. We have had a weekly mahjong game there for the last five years and slowly but surely they have been getting rid of the larger tables needed for games. What, like we never noticed! This week was the final straw when we arrived for our weekly game and there were no larger tables in the store at all. OK, so I guess the drinks we buy ourselves at the Café is not good enough business for them to allow us to use their facility for three hours, but add to that the books, magazines or greeting cards we buy almost every time we leave. How about having the courtesy to come up to us and explain what the reason was they didn’t want us there any more and at least allow us to make it right. We are courteous and never noisy, clean up after ourselves and above all, solid customers. Bye bye Membership card, hello Amazon!

I do usually like this store for last minute gifts, even though it’s pretty pricey especially compared to online (and they do NOT price match Amazon), but today they made me leave upset today.
I bought two of the same items. The tags read $ 12.95, but there is no signage on the display that showed a price for this specific item. There are other items on the same rack had display tags with a lower price. When I went to check out with cashier named Vivian M., I asked her if they rang out at $ 12.95 (MY MISTAKE, apparently!), just in case they were cheaper and she said, «no…9.95». I said maybe they are on sale? She said, «no they’re not». She preceded to change the price back up to 12.95, even though they rang out for less. i’m not trying to whine over a couple of dollars for the sake of complaining, but this comes down to pure bad customer service. I asked her, «so if I would not have said anything, you wouldn’t of even noticed» and she said yes I would of. No, she wouldn’t of. How would she know they were 12.95 had I not verbally asked her?
I went to the customer service lady towards the back of the store, who was much nicer, but after going back up front, she said sorry and that they were $ 12.95. I’ve worked retail long enough to know that when something scans with that price, that is the price you give to the customer. I know about weights and measures, and I know some tags get mixed up with others, but this was actually the tag for this item and their mistake shouldn’t cost the customer. Giving me both items for $ 9.95 instead of $ 12.95 wouldn’t have made B&N go under. It would of ensured that they had a happy customer that would return to make more purchases in the future.
Very upset with this store and I won’t be coming back if they won’t stand by the prices that ring out at the register. It’s no wonder they have an F on the BBB website.

Nice clean layout with helpful staff perhaps need to smile a bit more

It’s a Barnes and Nobles. What’s not to like. They have mass quantities of books, a coffee shop where you can peruse books and driink/​eat without being bothered. Many talbles of sale items and in all, another quality book store.

They do NOT match their on-​line prices, I was NOT impressed.
I reserved a book on-​line for my daughter and since I dropped my wife off at work across the street from this location I waited the 30 minutes I had to for them to open. That was my choice and no big deal, what was a big deal was the attitude when I got inside. I went the customer service counter to get the book I reserved and was told that it was at the checkout counter, I go the the checkout counter and when it couldn’t be found, and I explained that I had just reserved this morning, the sales lady got rather rude and asked if I had gotten an e-​mail that it was ready. I was then advised that it was at customer service. I explained that I was at customer service and was told it was supposed to be there. So with continued rudeness I was told that since I had just reserved it on-​line, it was still at customer service desk as they had not had time to bring it to the front. Wow, it must have been my fault for reserving it on line and arriving to soon after-​wards to get it.
I asked about the $ 2.00 difference in price and was told they do not match on line prices. The «excuse» I was given was their «overhead» was higher. I was born at night, but it wasn’t last night and I do not for a minute by that line of B.S.
For for these reasons, I’ll buy either second hand books or from independent book stores. I’m tired of corporate America’s attitude that I’m here for the sole purpose of giving them my money to make them even richer.

Always has what I’m looking for.
Good place to run in for what you want, or to wander aimlessly because you just don’t quite know what you want to read next.

As literary works are moving faster and faster to battery operated devices, I’m crossing my fingers that real books never disappear.
This store was neatly organized, labeled, appeared to be well stocked and convenient location. Even has a starbucks in the back. I just love walking in and seeing people hanging out and reading…

Never shopping at this location again! I am boycotting for their horrible treatment of an innocent grandfather trying to buy books for his grandchildren.
This is the news article:

Barnes and Noble: not your local independent bookseller but still, it’s good to have a place where you can actually browse books and read a few sentences here and there and choose what you’re in the mood for. I’m sure e-​readers are really convenient but for my money there’s nothing so satisfying as curling up in bed with a huge mug of tea and a good book, and I’m just not sure I’d feel the same way about an e-​reader.
The staff here are fine, but the café staff are extra nice. They’re always super patient if I change my mind at the last minute, and I suffer from mega-​indecision, so I change my mind a lot. I love sipping a coffee, reading a magazine or dipping into a stack of new fiction. Have you ever noticed bookstores are the least pressure-​y stores ever? I love that salespeople are not breathing down my neck, trying to get me to listen to their deals and specials. Just people, looking for a good book.

Rude old man manager was a total scrooge this holiday season. Salespeople are too busy pimping nooks to treat customers w respect. Luckily the café workers were lovely
I miss the way this establishment used to b when it opened