Apple Store

I am just home visiting from Germany. I bought my apple phone in Germany at the Apple Store. When I tried to get a SIM card from Verizon working on that device and it didn’t work I automatically assumed it must be the phone so I went to Apple. I scheduled my appointment online the day before and walked in at my scheduled time. They tried figuring out the phone when they believed it was the device they gave me a brand new phone. The person who saw me was very helpful. He made sure he did everything we could to get it working. Ultimately it didn’t work but the effort put into was above and beyond what I expected. Thanks apple.

I have an iPhone 6s Plus that will only charge SOMETIMES. It is hit or miss. I’ve been in two days in a row and all they can do is clean out my charging port. This does not seem right. Especially when i contacted apple care and they told me that I need to have my port repaired or replaced. At my second Genius Bar appointment, the lady who was helping me, older with red hair, obviously new. She told me there is nothing they could do because my phone was charging at that moment. Even though I shared that it charges in and out. And after explaining that, she got attitude with me and started talking very loudly stating there’s nothing apple can do and that my phone works perfectly fine. Now that I am back home, my phone will not charge again. I know it isn’t the cables because I’ve tried them on other people’s phones. This is unacceptable service and I am VERY disappointed. There needs to be a solution to my issue.

I worked with JC and he was awesome! Him and another manager decided to swap out my MacBook charger for me, free of charge! I’ve always had a great experience in the Apple Store. Everyone is friendly and willing to help the best they can.
Thank you JC and Scottsdale Quarter Apple Store!

This store is the APPLE of my eye! No matter what technological nightmare I encounter-​they always come to my rescue. Love Gueric @ the Genius Bar-​and when I have a quick question I can always ask the Q&A person. Megan helped me today and she was A+!

We had been to another Apple Store this morning and had a long wait and no purchase due to no product. We walked in all backed up and just needing to purchase a 64g SE phone — the greeter did check and they had one in stock but we waited at least 30min for assistance — but once we got help it was a breeze. They need more help here — would have been a 5 star.

I waited 30 minutes today after being told to «stand here» and that I would be helped shortly. I watched 3 people in front of me try to return something. You would have thought they were scrubbing in to perform brain surgery.
I just wanted to buy a phone case.
Employees weren’t very professional. All huddled together talking about their lunch break. One guy spent more time organizing where people like myself would stand when he could have just let me pay for my item. Just needed ONE of you to swipe my card. Thanks for nothing. Keep your phone case!!! Seriously unbelievable!!! Nonsense. *thumbs down*

One star only for two reasons… Scottsdale Quarter where this is located is very nice and bc Chris Lopez who helped me once was very helpful. I came in twice to get my phone screen repaired and to buy an iMac. First time there was just zero hospitality. Not friendly. Did not like the way I was treated. Second time I came in for my appointment that I scheduled in person only to find the appointment was lost or hadn’t been made, though the guy never said «sorry» and kept talking to me with a tone like I never had an appointment. Solution? Come back in a few hours and maybe I can see someone. Meanwhile my day is now spent at Apple and I can’t go elsewhere bc all appts for today are gone. Wasting my time even though I’m here to spend thousands of dollars and treating me like complete crap. Get it together apple. This is not service.

Hands down the best Apple Store I have ever been to. Granted they are very busy and I would advise an appointment, but every time I have a question or problem they have been very helpful and fixed the problem. Unlike some apple stores I have never been treated poorly here.

Nice store — Apple products — you can actually get good answers — only complaint is that the ‘reservation’ at the genius bar doesn’t necessarily correlate well to the actual start time of your appointment. I get that some problems take longer than others, but this last appointment ended upstarting nearly 30 minutes late (and was about a 4 minute appointment).

I’m a big apple fan. And I always feel like home when I walk into almost any of the stores. Just want to say that I’m always impressed when I can walk into an Apple Store and a staff member can join me in a passionate convo about products and their design. I super appreciate this enthusiasm.
Shout out to AJ for being helpful as I do spontaneous research for tools for my creative work. Thank you AJ! Your style of enthusiasm goes a long way! AND – thanks for showing me some of the design features of the new OS for the iPhone.

I love Apple products but I’ve finally decided I’ve had enough of their chaos when coming into the store. Even when having made an appt online for the Genius Bar, the appts often run late. And the check in process is a nightmare with one person with an iPad and long line while the lone person tries to find the person trying to check in.
I would much rather that once in the store, I can check in myself from the multiple of Apple computers that I can use and there is a number system like at the DMV where I see my number come up.
It’s so much more efficient and time saving rather than waiting in line for one person to check me in then another person coming by to tell me that I will be served soon. .. wait another 15 mins.
It’s 5:19 now– my appt is at 5:30– let’s hope it’s on time.
Much problems can be taken care of from home from your desktop– unfortunately for me today, when I tried to download the necessary items, my desktop did not have enough memory space so here I am, for the second day in a row.
This whole format might be the down fall of Apple. I’ve been a loyal costumer since Apple first started– from the first beige box and I feel like I’ve had enough.

I’m pretty appalled at the management of this store and the way my wife and I were treated when coming in with an iPhone 6 with a faulty logic board.
The phone is still under warranty but apparently any sign of moisture in the phone (which the technician told me happened with most phones) voids the warranty.
As I wasn’t satisfied with the response that the phone wouldn’t be covered the technician offered to find a supervisor that could talk to me. What happened next was «Mike T» trying to argue with me rather than trying to resolve the issue. The conversation ended with an unprofessional «take it how you want to».
I can’t imagine apples corporate team wants a store supervisor representing their company this way, but if they are indifferent this may end up being the last apple product we buy. As an apple stockholder and iMac/​iPad/​iPhone owner I’m very disappointed.

Let’s start with the fact that I’m a fan of Apple. I have a MacBook, iPhone, iPad, iPod, and Apple TV. I currently have an iPhone 6.
I made an appointment for the Genius Bar a few days ago to get my phone looked at because I did not want to send my phone in for repair and not have one for a few days. Made an appointment for 4:30 p.m. so that if it took an hour, I would still make it in time for class. I even arranged to leave work early.
I walked through the doors at the store at 4:24 and waited in a line for 8 – 9 minutes so that a guy with a green iPad could sign me in. He tells me to wait at the end of the Genius bar, and from there, another 5 – 7 minutes before anyone greets me. When an associate introduced himself, he seemed pretty busy. He was also helping two other woman troubleshoot their products next to me. After running the diagnostics, he tells me there is an issue with the display and that it would take 30 minutes for the repair. He tells me to return around 5:15 p.m. Totally fine — still enough time for me to make it to my 6:00 class.
So I wander around Scottsdale Quarter and return at 5:10 p.m. to check in again (which I had to wait in line for — again). The gentleman tells me it will be another 5 minutes for calibration before it will be ready, which is totally understandable… I was 5 minutes early. So I check out some iWatches and other products for exactly 5 minutes and walk back to that guy. He tells me that it is about ready and told me to sit at a table near the end of the Genius bar. I make it to the table and wait… wait…wait for exactly 15 minutes before I asked a female associate if anyone was going to help me. She checks on her laptop and says, «Oh. It looks like they don’t know you are here.» Umm… what? She then tells me someone will be with me shortly.
Ten more minutes go by before someone comes out to greet me. (By the way, I am keeping track of time with all their electronics in the store if you are curious). This guy tells me that they couldn’t figure out my phone and that I am getting a new one. He also mentions that he will need 5 minutes to upload firmware and such to make sure my phone is updated. I think to myself, «I can still make it to class if I wait 5 minutes.»
I tell him that I will update my iCloud settings and such when I get home. It definitely took longer than 5 minutes and was closer to 10 – 11 minutes. By the time we finish, I realize I wouldn’t make it to class on time. Yes, I ended up with a new phone but I wasted a lot of time and time is money…

Apple is an amazing company, and this store is one of their best stores.
While there can be a wait if you walk in without making an appointment, the service is always outstanding. Each time I’ve been here, the employees have been friendly, helpful, and have gone out of their way to make sure all my questions and needs were addressed.
One time, I was in asking questions about my Mac, and they noticed my iPhone screen had a crack near the edge. They asked if I knew that was probably a covered repair. Within an hour, we both had new iPhone screens, for free.
The layout is great. Whatever device you are interested in has its own display area, where you can try-​before-​you-​buy, get answers to all your questions, pick out the accessories you need, and be on your way quickly with a painless experience.
All companies should take lessons from Apple!

The worse experience anyone could have, I was from 6:40pm till 9:45pm. I was not given a solutions. My 6plus is still having the same issues. John braveman came out to explain the same thing I was told by the tech. It had this phone only 2 months. They also tried to get me to make an appointment with cloud services after I was there 3 hours!
I’m completely disappointed in the way this was handled. I will definitely be contacting corporate.

The apple store is great but multiple times ive returned a phone due to bad service providers at this location and both times they didn’t return the phone to either carriers and I had large bills for hundreds of dollars sent to me. Both times this happened due to the staff at Scottsdale Quarters negligence.
Verizon even posted a negative report to my credit because of the stupidity of the staff here failing to report the return. When I contacted the carriers they were befuddled as to why this store had not reported to them that they received the equipment back despite seeing record of the service being terminated. PATHEDIC! Do your job losers! Apple should pay up for the trouble.

What’s not to love about Apple? Superior products and superior service are what you get, any way you look at it.
This store in particular can get pretty crazy and you definitely should have an appointment. If you don’t, though, they will do their best to get you one while you are there.
I love that you can wander around and play with gadgets as long as you like. All the employees are helpful and not pushy or intrusive. My boyfriend is actually in an appointment (where, of course, they are fixing something on his 2 ½ year old laptop for free) and I am sitting across the store working and no one is bothering me. Earlier I was looking at the newest laptops since I am in the market and the differences were explained very thoroughly and when I said thanks for the info that was it! No hard sell, they just let me wander off.
Apple is definitely doing things right here.

Well where can I start, it was all pretty bad.
I walked up to a couple of employees I was directed to that would help me get a time slot to meet with a genius about my phone problem.
After standing there listening to them talk to each other for a few minutes I realized I was being ignored. Completely ignored as if I was invisible.
So I walked over to another gentleman employee who then walked back to the same two guys, who then called me back over to set my appointment… After he ignored me a little longer as I was directly in front of him. Seriously… I actually took pictures while I was standing there waiting. It was almost comical as I withheld the urge to pop him in the nose. Unbelievably rude.
Finally I met with a pretty nice genius guy. Unfortunately, after being there an hour, the replacement phone he gave me had the same issue I came in to resolve.
So I spent over an hour there to get absolutely no results. Oh… Since they didn’t replace my screen protector I did get to buy a new one for $ 40… So that’s something.
Apple sucks. I’m trying my luck with an android. I won’t be back here again.

The prettiest store in the region without-​a-​doubt. Has a very open feel to it when you walk in. It’s frequently very busy on weekends, so weekday visits are always a priority in my book.
The Genius Bar is legit. They have a new texting option for your appointments so you don’t have to sit around waiting, you can do other things in Scottsdale Quarter while you wait. I always make an appointment, since sometimes walk-​ins can have a long wait. Best way to make appointments is through the Apple Store app or online.
You can even use the Apple Store app to make purchases directly through your phone, without even having to make contact with someone if you don’t see someone available.
The only thing that can require some patience is the parking, other than that… it’s awesome

HIGHLY RECOMMENDED: Once you go Mac, you don’t go back! Apple offers the best customer service on the planet. Bar none. The old adage about you getting what you pay for has never been more true than what you expect and get from Apple. If there is a product we are looking for and it turns out that Apple makes it, we always buy the Apple. It works. Almost every single time.
Pro tip: if you require tech support or assistance, be sure to use their Apple Store app to set an appointment. You’ll save time and get expert assistance. They offer a warranty second to none and don’t hassle you to get it corrected.
The Scottsdale Quarter location rocks. It’s clean. Their staff is superior to anything else I’ve experienced outside of Apple.